Sofitel Brussels Europe

Excellent Hotel with outstanding staff! We stayed here for three nights and loved everything. The rooms are relatively large and well designed. I especially liked the displayed art from Belgian artists. What made this Hotel stand out is it excellent staff. Friendly and outstanding helpfull, especially the housekeeping department. The location is pretty good, as it is located in the European district, which is 20-40 mins away from the more central places, but in total ideally located for a sightseeing trip to Brussels. I will definitely choose this Hotel for my next Brussels trip again!

Room’s big, we got connecting rooms, and beds were really comfortable. Hotel’s nice and staff were helpful and friendly! I received some chocolates (not sure if it’s a gold accor member perk or everyone receives a welcome chocolate), and it’s from the Neuhaus chocolate shop in the lobby. It was a good welcome gift :) plenty of restaurants around the area, there’s even a market in front during weekend. Will stay here again if we go back again to Brussels! Visit: December 2025

I had a fantastic experience thanks to the outstanding staff. I accidentally left my laptop in my room and only realised after I’d checked out and already left Brussels. Clara and Eva went above and beyond to help me – they organised for my laptop to be sent to my next hotel, and it actually arrived before I did! I’m incredibly grateful for their kindness, efficiency and care. This level of service is rare and truly memorable. Huge thanks to Clara and Eva for turning a stressful situation into such a positive experience. I also loved the thoughtful touches, especially the daily Neuhaus chocolates – such a lovely way to end each day.

Make sure you ask about the hot and cold shower settings before you go upstairs. I tried all the combinations of movable taps and ended up having a cold shower to make my meeting the next day. The room was gorgeous, the view stupendous.

I would like to thank Clara for her outstanding service during my stay. She arranged a comfortable room upgrade and thoughtful amenities, which made my experience very pleasant. The room itself was spacious and comfortable, and the breakfast was very good with a wide variety of options. The chef had a positive and welcoming attitude, which added to the experience. In the evening, the rooftop spot was perfect to enjoy a drink, with a nice atmosphere. The hotel also offers a well-equipped gym and a relaxing spa, which I found convenient. The staff overall were positive and helpful, creating a warm and professional environment. The location of the hotel is also quite good—around 400 meters’ walk to Schuman metro station, making it easy to get around the city. Overall, I truly enjoyed my stay and would be happy to

Amazing experience. Price/quality: 10/10. I came here for a surgery and stayed for more than 10 days. Pluses: 1. Great concierge team, super helpful. The Spanish staff member is probably the best I ever interacted with, and I visited many hotels from the "Top 50 Hotels" worldwide. Congrats for having him. 2. Cleaning team was good. 3. For the price, the room was perfect. Minuses: 1. The door doesn’t close properly if you just let it close by itself. One day I left it like that, being used, and when I came back in the evening, the door was open with my laptop, setup, and everything inside. 2. The pillow had a slight smell, maybe 5%. I think it comes from the cleaning solution they use. Not very disturbing, but still noticeable. Other notes: I mostly ate outside because I found better food, but at these low prices I cannot expect the highest quality of breakfast or dinner. All the other aspects were fine, and I strongly recommend the place.

Just fabulous. Good service everywhere. Smooth check-in/ check-out. Huge selection quality items at breakfast. Nice neighborhood. Hotel is located next to a small square where they held a farmers market on Sunday.

Members of my family live in Bruxelles, so I stay in Sofitel Bruxelles often. After a journey, the colourful reception area is a joy to see. Welcoming staff take trouble to remember a returning guest, and make check-in very easy indeed, in spite of the hotel being quite busy throughout my five day stay. My small grandchildren visit me there regularly, and I particularly appreciate the kindness of restaurant staff at the breakfast buffet, which is a huge attraction for all ages. I predict that the children will have happy memories of these visits, not least because of how accommodating and cheerful the staff remain in face of rapidly changing demands of hungry toddlers! Bedrooms in the hotel are well stocked and comfortable and a good night's sleep is highly possible in the sumptuous beds there.

Very nice and luxurious hotel. Rooms are good sized, bathroom also very nice and large, 3-ply toilet paper!! The included breakfast is better than most hotels. Good location, lots of good restaurants right outside. Overall very happy with my week long stay here, would stay again!

Beautiful hotel with eclectic art in the heart of the EU capital. European luxurious breakfasts and old-school customer centric service, white glove cleanliness and oh-so-comfortable beds. #Brussels best frites steps away along with serene park nearby.

Excellent location, especially for business/EU/government functions. Very convenient. Tons of stuff is walking distance. Common areas are tastefully decorated. Service is friendly and competent. Rooms are good sized and well furnished. Bath/shower combo. Clean and excellent isolation for good night sleep. Few negatives, so it is really 4.5 stars: -too expensive for the value provided; -shower stall is extremely small, so it is not comfortable and relaxing to take a shower; -front desk is understaffed, so it takes too long to check in/out, even for Platinum Members. All is all, quite pleasant stay.

From the moment we arrived to Hôtel Sofitel, At the front desk we met mr Remi. I told Remi we have a different hotel 2 miles away and not happy with it. the rooms were old and smelly. I asked Mr. Remi we just wanted check out the hotel to compare. After quick walk told Mr Remi I am not leaving book the hotel room. The Hotel was very clean and inviting. It is next to park that you can walk to and sit by the water and admire different birds and swans. Outside the hotel is big courtyard with lots of bars and restaurants to hang. Because of mr Remi's attitude and willingness to help made my visit to Brussels very good experience, thank you Mr. Remi.

Great hotel located just few miles from the city center. Highlights: Location is 15 min car ride from the airport and 5 mins to the city center, Very clean and well kept rooms and hotel, Great breakfast, Very friendly, Free WiFi, Helpful and polite staff and Several pubs and restaurants right outside the hotel. Can improve: The concierge was not very helpful when we were trying to find a dinner spot and Charging for local calls when we are paying a decent amount of the rooms is a little petty. Benchmark: They are one of the nicer hotels I have stayed in and compared to other hotels I would pick them since they were away from the city center. Stayed in Jan 2016 and will return if we visit Brussels again.

Stayed here for Tomorrowland and got the worst concierge service ever. Told us to take the bus cause all taxis were going to Tomorrowland, we found a taxi walking thank god. Who tells a person they won't call them a taxi in the rain??!? No help, no clue why Tomorrowland has this as a high rated hotel. Room view was horrible. Nothing good around the hotel.

Stayed here as part of Tomorrowland hotel package. Nice reception and staff were accommodating on our arrival. Room was nice double bed, desk area, comfy lounge chair. Bathroom had rain shower and wall mounted unit also. Large cosmetic mirror area in bathroom. Wardrobes with safe. Nespresso machine. Needed to ask for tea facilities but got it straight away. Slippers provided. Need to ask for robes. Safe in room. Breakfast was ok but very expensive €24 each. If not included go out for breakfast. Cocktails nice. Late check out very expensive €75 for extra hour. My opinion after staying in a number of high star hotels this is average.

Hotel was OK (good sized rooms, moderately comfortable bed, modern amenities and nice breakfast/restaurant and bar options) in a central location. The service, especially the Concierge is great. However, the WiFi is awful - slow to nonexistent, even the "premium" one that they charge $25 for. Completely unacceptable if you need to do anything that requires a strong internet connection, whether business related like download/upload files or even trying to watch a short video.

Hotel was fine. Good location. Clean. Good sized room. Bed was uncomfortable. WiFi was extremely slow. Very bad for a business hotel.