Sofitel Philadelphia at Rittenhouse Square

I love a quick night in the city, and have stayed at a few hotels in center city. We came across the Sofitel walking around and gave it a shot. This hotel has become one of my favorites. While some of the rooms are dated, they are always clean. The staff is always friendly, and the lounge is a nice. Valet has always been quick, and friendly as well. The location for what we like to do is fantastic, and I think considering all the factors the price of the rooms is a big value. Hope to enjoy many more trips back.

Amazing service! Art of the state details that make you feel relaxed after work and special somehow. Excellent French restaurant on site for travelers to enjoy upon arrival. Cheaper that week I went than other less ranked and older hotels. I was pleased and felt the price that I paid was definitely worth it and reasonable which is quite surprising for a Sofitel hotel. Very satisfied of their services and rooms

I really enjoyed my stay at the Sofitel in Center City. It was an excellent location perfect to walk and visit restaurants, shops even the local park. Since 2020 some hotels have got rid of amenities, but Sofitel gave you more. My only issue is I'd rather have a refrigerator than a fully stocked minibar that I'd have to pay for. As others have mentioned the valet space is small. It's a one way entrance that's very tight but the staff was great. Also, read the ticket. They state to wait about 20 to 25 minutes for your car, so expect to wait. Overall it was a great time and I'll be back.

Great hotel! Sofitel always high quality and decorous rooms with all amenities lacking in American chain hotels. This one perfectly sited amongst restaurants, historic sights (10 min walks) and retail. Lobby bar is generous in wine pours with fantastic desserts. Waters and other amenities in room every day. Very helpful people at all levels. Get higher floors and a junior suite worth the money in all respects.

We came as a couple to get away for a weekend and visit family. Wonderful welcome from staff. Upgraded the room which was beautiful . Bed was a bit too soft. Breakfast was ok but I expected more . The oatmeal was cold. Server was lovely. Very complicated way of explaining charges and what we would be getting credit for. At the end I had to dispute the bill and they refunded us but it was a bit stressful. The wait for the car was an hour at checkout. Call early for the car! Overall very comfortable stay. Great hospitality. Thank you to the staff. Positives outweighed negatives

Fabulous location with lots of shopping and restaurants within walking distance. Nice hotel bar with good drinks & delicious food options. Rooms were nicely appointed with a fully stocked fridge. Clean and comfortable beds, plus in room amenities. You really don’t have to drive anywhere, everything is right there. Just leave your keys with the valet and enjoy!!

Uber from PHL to hotel at 8pm for 3 night stay. Unable to enter front entrance owing to bumper to bumper cars parked apparently waiting valet parking. No doorman or bellman to assist. One valet person pointed to the side door and my wife and I managed our bags from the street around the parked vehicles into the hotel up two stairs and went onto the front desk. Two desk personnel including one night manager apologized and said that the one bellman was on break. Turns out valet is an outside service and loaded with attitude whether the driveway is full or empty. Doorman and bellman huddle inside the hotel seemingly afraid to step outside to help the guest arriving or departing. Room service jammed the check at you for signature before anything else and did not offer to assist with the trays etc. This was true for every in room breakfast and two other orders. Obviously untrained. Used the single lounge restaurant once and waited 45 minutes for our meal. . Rooms are clean and well maintained. Hotel needs new management or at least a downgrade from American Express Hotel Collection.

Beautiful hotel, great location and spacious yet comfortable rooms were a great base for our first trip to Philly. |Understated checkin with poor explanation of the “hotel experience fee” of $36 per day and you “receive a $20 food credit”. Very gimmicky.|The buffet breakfast was wonderful and delicious.|The room was beautiful, the bed was so comfortable, but the bathroom was a bit dated and had a bit of mold. Also, just not much of a view.|Lots of restaurants nearby and close enough to walk to lots of the historic sites.

I recently enjoyed my stay at Sofitel Philadelphia! Beautiful lobby, amazing bar (and service) and in a cute, energetic and fun part of the city! The lobby and bar is spacious with TVs, much comfortable seating and nice views. The service at check-in and throughout was impeccable. Very spacious rooms, with beautiful accommodations, and you'll get good rest with the comfortable bedding. It's in a somewhat busy part of the city but it was quiet (even in the halls) and beautiful view. I recommend a stay at the Sofitel Philadelphia whenever you're in town to visit or if you want to stop by for a great cocktail!

Beautiful hotel. Stunning holiday decorations as soon as you walk in. Kind and welcoming staff. Located in walking distance to all manner of shops, restaurants, and coffee shops as well as to Rittenhouse Square.

The room was just strange. The lights are falling off the walls. The shower uses tape to show you hot versus cold. Tape! The tv guide that is printed is completely wrong. Half the channels are inaccurate. The toilet takes 5 minutes to finish flushing at a very loud noise. There is no carpeting in the room. I was only given two towels. The closet is broken. Should I go on? This is a disappointing hotel.

Stayed here during a conference and overall had a good experience. Was disappointed that the lounge and bar area was closed for renovation. Sadly, it reopened the day I was leaving and looked like a lovely space. The hotel is in a cute neighborhood, close to Rittenhouse Square and several nice shops. I especially liked The Dandelion pub, which is a block from the hotel. I wish I had gotten the name of the very kind front desk staff member that helped me on my first night there (I scraped my hand and knee and she sprayed it with first aid spray and gave me bandaids, which was helpful since it was 10 pm at night and too late to go buy them).

So excited to spend my birthday at this hotel and have a luxurious room. I made reservations online and called the hotel 3 different times to make sure everything was perfect. My requests consisted of: 1- mini fridge 2-Early check in 3-high floor 4-nice view for my birthday and first visit to a "Sofitel" hotel Not going to lie. First and probably last visit was very disappointing.... Valet staff was very attentive and friendly. While waiting to check in both ladies at the front desk were on the phone. Nobody made eye contact or even acknowledged that we were standing there. Our valet had enough time to help someone else and came back while the ladies were still on the phone helping people. He stood at the end of the counter waiting for them as well. Once available, there was no "thank you for waiting" or acknowledgment of my birthday during our conversation. We were told not to move anything in the mini fridge because it's weighted and we'll get charged. I had to re-confirm all of my info including show her my drivers license and credit card. I have checked it online 2 days prior and wasn't sure why I had to do all of this again!! Got our keys and the room was on the 7th floor... not a high floor (which I would have been willing to pay for). Valet helped us to our room and I was the first one to enter. I looked out the window to the ugliest view of the top of buildings. Another request not met. There was a mini fridge already brought to the room but it was randomly plugged in a horrible location blocking the desk. My husband and I had to move the fridge across the room to a spot that made more sense and didn't block anything. Here's a list of the bad experience with our room: * Disgusting stains on the wall in the bedroom and above the sofa that me and my husband cleaned off. * My pillowcase also had a mysterious brown stain which was rather disgusting. * Bed has no sheet between the comforter. (Not sure if this just isn't offered but found it odd) * The TV remote in the bedroom was dead. * Almost a full on hand print on the door and smudges everywhere. * No liners for the ice bucket which we didn't find sanitary at all. We washed the bucket out ourselves and dried it with a towel. * Toilet is loose so when you sit on it and get up it makes a loud noise at it rocks back and hits the flooring. Paid over $800 for a luxury room for 2 nights!!!!!!! Should NOT have to had deal with any of this. With all the stuff that was a missed being cleaned I am fearful of what was not cleaned properly. The positives: I was extremely happy that our early check in was honored. Valet staff was great (expensive though $67). Lounge and bar staff were amazing. They were friendly and personable are what made our stay at the hotel not a total disaster. Conclusion. There's way too many hotels in the area to be mediocre. In March we stayed at another hotel in the area for my husbands bday. Our first stay there and they wished him a HBD, gave us a free room upgrade, $50 credit, and a beer while we checked in. Literally treated like a million bucks. Wish I would have picked somewhere else. Come here for drinks but skip the hotel experience.

Not a great lounge experience. Approximately two minutes after receiving our last-call drinks, the lights were turned up, making for an uncomfortable experience as the bar staff started cleaning. The drinks are great but pricy. That's fine when you don't feel rushed, but when you feel pressure to leave it feels as if you've wasted money. We left our drinks without finishing. It would have been better to be told there wasn't enough time for another round.

* place is under construction fyi* Our stay wasn't the best and wasn't the worst. The staff was welcoming and friendly. You definitely pay for location. There are nice restaurants and we had a lovely dinner. Our room had to two "double " beds. They were super small and more like a single. I didn't like how the bed had no sheet. Just a comforter. I hope they wash these ! The bathroom was nice with a walk in showers. Overall, i would stay at the Inn at penn next time.

Was I profiled? Why did security knock on my door 1.5 hours after checking in to ask if I was smoking weed? To be clear, I was not, and had not smoked weed. I asked, "Why do you think I'm smoking weed?" Emphatically, he claims, "I can smell it. " With a hint of condescending sarcasm and disbelief, I responded, "really?" I proceeded to invite him in. Unapologetically rude, after smelling nothing, he simply walks out. I expect more from you Sofidel.

Let me preface by saying- bathroom is clean and sink has a great drain. We had an incredible Sofitel experience during one of our trips to Montréal- and because of that, hubs jumped on this one for our 2-night, Memorial weekend Philly stay. Parking in the area sucks- so went with valet. Valet area is tiny and getting in and out of it in a heavy-traffic area is tricky. The guys were wonderful by the way- so were the folks at the front desk. Decor in our room is paired-back but clean. Room is big and features a comfortable king-size bed, small corner table+high chairs, wall-to-wall closets, air conditioning, flat screen TV and bathroom has a walk-in shower and a tub. In spite of all the above, while bedding is crisp, our fitted bedsheet had a major rip- how does housekeeping not notice? Or- are simply spaced-out? Hallway rug buckles- and if you're wearing 4" heels, good luck, paint chips are visible as you walk down the hallway and our shower had a thick strip of clear caulking that looked like it's been re-caulked and re-caulked some more. If our room and the hotel itself had all these eyesores, I wonder what else is wrong ANYWHERE else? THIS definitely wasn't the same Sofitel brand we used in Montréal. I mean...it couldn't have. All in all, Sofitel's location is convenient to tons of restaurants and shops. Despite their 4 star rating, not all Sofitels are created equal. Although the room is clean- we were seriously taken aback by how unkept and patched up this Sofitel is here in the U.S. compared to the wonderful stay we had in Montréal. This just wasn't what I expected.

I got a travelzoo deal so it wasn't as much as one would normally have to pay, but I don't think even the travel zoo price was worth it. The rooms were Definitely recently renovated but they were dirty. The bathrooms were not renovated. The sink was cracked in ours, there was mold, and the shower door could not close fully resulting in a leak every time we tried to shower. The service staff was incredible especially Shari. The gym was well appointed but none of their tVs worked. I liked the chilled towels. I would stay for the staff but leave because of the quality (or lack thereof) of the room.

Hotel is mediocre. Staff is absolutely awful. Hotel staff ineptitude cost me $1,500. Immediately upon checking in, front desk staff was unfriendly and seemed like they would prefer to be anywhere else other than at their job. I stayed at this hotel for a conference and thought it looked like one of nicest on the list of hotels to be reimbursed by the company. Upon checkout, my hotel folio was printed with the wrong name and as a result I was unable to receive a reimbursement. I called the front desk and they sent me the wrong folio again. They transferred me to a manager who never answered and never responded to my voicemail. I called again several days later and was transferred 3 times, each time to a more clueless staff member who would then put me on hold without a resolution. All together, the last phone call was about 40 minutes, with not even a hint of a resolution. There are several much nicer hotels around Rittenhouse Square. I recommend you stay at any other hotel and avoid this one. Not worth the money. Not up to Accor standards.

Location is great. The rooms are good. The service is even better. My 2nd time staying was better than my first. In the heart of downtown. Walking distance from a large number of restaurants. Close in distance to the museums and tourist attractions. The doormen are kind and assist with locating fun things to do. When you utilize the garage they have a texting system so you can request for your car. The room is always clean. Upgrades are easy to make. The only downside is there is no refrigerator or microwave in the room. So keep that in mind when you eat out.

My boyfriend and I stayed here for a wedding a couple of weeks ago, and overall the hotel was nice, but my boyfriend and I were required to place a $500 hold on our card for "incidentals." I can totally understand a $100 or $200 hold, but the price of the stay for the weekend wasn't even that much. Just seems totally unnecessary. They also didn't charge my card until we left, which was also weird, versus when I booked online or when I checked in. Overall, if you're going to stay here, make sure you go through your credit card statement with a fine tooth comb, because it really seems like they're just waiting for you to miss something.

Great service and accommodations. Was here for conference hotel location was good. Check in and extra service was amazing. Comfortable bed daily service and all the comforts.

Well appointed, reasonably affordable Center City hotel that offers valet parking and convenient access to the heart of the city. Very stylish. Also, try the Trout Almondine at the hotel lobby's restaurant, Liberte. It's outstanding.

Stayed here as part of a business trip and I was impressed. The bar banged us out for $14/glass of wine, and they don't offer any food on Monday nights (just FYI) I was a little surprised at the pricing. They don't come into your room to add towels or do the sheets. They do come to do the mini-bar though. The place was clean and quiet. Easy access. Secure elevator that requires your room key to access your own floor. In walking distance for most things, but specifically near Rittenhouse square. A LOT of construction in Philly these days. Oh, and the bedding here was wonderful! They have a "pillow topper" that is firm but soft... and the pillows just stay nice and cool. I slept very well.

Opened the door to what looked like a clean room. Pulled down the sheets to reveal red blood and saliva. Ok moved to other bed and more blood. Got the room re-cleaned. Took a shower the next day and my feet were in a gigantic puddle as the drain was not draining and actually flooded the bathroom it was so bad. The ac was restricted to 67 at lowest. Maintenance and housekeeping are very subpar. The hotel is beautiful but..... That

Mid Stay with Many Inconveniences --- Enjoyed my time at the hotel overall. The room was spacious, clean, and well-decorated. The bathroom had a decent tub and separate shower, which was nice. Best part was the bed and how comfy it was. However, my room key stopped working multiple times - forcing me to have to return down to the front desk for assistance. Upon doing this like 2-3times, I returned to my room after being out late. Again, my room key did not work and was stuck outside of my room at 1 or 2am. Security was fairly quick to meet me at my door, however, the sensor on the door was broken. Security had to basically code/hack into my room with me. There was no accommodation aside from a few water bottles and one free item from the mini bar. Given the inconvenience and honestly safety issue of being outside of my hotel room -- I believe that more of an accommodation should have been made for me/refund of some sort. At the price point, the hotel's amenities were nice, BUT prepare for the likelihood that you'll be irked/inconvenienced/safety compromised a bit with this hotel. Which is unacceptable imo. Furthermore, parking/valet space was limited. Be prepared to wait a bit to have your car taken off your hands prior to check in.

My boyfriend got a suite to for rare my birthday. It featured a bathtub with separate shower (I enjoyed a nice bubble bath to start my birth year). There was a tv in both the sitting area and the bedroom. The bed was insanely comfortable. Only downside is that none of the rooms in this hotel have a nice view. The proximity to locations in rite house and the nice restaurant/lounge area on site definitely help makeup missed points for that though. We enjoyed our stay.

The Sofitel Philadelphia is a bad neighbor and bad for the environment. Once more, they have rented out street parking for 2 touring buses who have been idling curb side for more than 24 hours straight, pouring thousands of pounds of petrochemicals and poisoning the businesses and residents of the block.

We stayed at the Sofitel for two nights while attending a family wedding. It is a nice hotel in a prime location. We were not so impressed with the lack of welcoming by the front desk employees when we checked in and that the faucet in our bathroom leaked (shouldn't have housekeeping have noticed), but the room was spacious, clean and had great air conditioning. We only ate one meal at the hotel. The Sunday breakfast food while of course overpriced, was actually quite tasty and our server, Chris, was excellent and made up for the hotel's high prices with great service!

This hotel is in a fabulous location. You are in walking distance to all the restaurants in the Rittenhouse Square area. Also to the Reading Terminal Market, the Rittenhouse Square Park and the Schuylkill River walking and biking trails. Not to mention bars, boutiques and brunch places. Some things I like about this hotel are the friendly staff, the spacious bathroom with a tub and shower and the size of the room. Things I wish could change include the carpet in the halls. This could be a tripping hazard. The fridge in the roof that is stuffed with drinks you have to pay for. If you need a microwave or fridge you can request it at the front desk. The window was very small. Otherwise we would have had a nice view of the city. Overall a nice hotel in a great location.

Hotel was amazing. Stayed here for an offsite work meeting. However, the front desk needs customer service training. Upon check out there was an issue with the bill. I called our corporate office to get it taken care of and the young lady at the front desk wouldn't talk to them when she had asked me to call. The manager Sean finally came down and informed her of the error. In my opinion she could have handled it differently had she called Sean herself which is what I asked her to do. Other than the front desk training issues this is a really nice place to stay with amazing drinks at the bar. Katniss Everdeen was our favorite!

My sister and I had a great time at the Afternoon Tea and we absolutely loved the service we got. You get to choose from nine different teas and get your own teapot each full of the tea, the ones we got were really fragrant and tasted great. The food was a bit hit or miss, but overall we enjoyed most of the tea sandwiches and pastries! Some of our favorites: Cranberry Chicken Salad, Brie, Pumpernickel and Coconut Raspberry Squares and Blueberry Streusel Cheesecake bars

It's fine as a hotel but I am here to register my complaint about their "urban experience fee." What a scam. They try to pass it off like a tax but it's just a junk fee they charge in person to make their online rate look lower than it is. They also act like you get some back in bar credit but cannot explain how that works. Just be honest.

Super staff, spacious rooms, great location, and excellent food! I had a great stay at Sofitel Philadelphia. It's pricey but if you can find a discount rate don't hesitate to stay here. One star off bc my room didn't have a refrigerator, the shower floor was slightly unappealing, and my room rate was really high. If you like to walk, it's hard to beat this location. I walked from the train station to the hotel, to the Museum of Art, and the Magic Gardens. There are shops and restaurants nearby, but if you eat at the hotel the food is really good too!

Very nice hotel smack dab in the center of downtown Philadelphia. Check in was prompt and our room came with 2 complimentary bottles of water which was nice (Frugal tip: If you need more water I filled mine at the gym on the 4th floor). Something unique (to me) in our room was the separate shower/tub in the bathroom which is a nice touch if you like to take baths! Wish there was a vent for the moisture though. The gym is decent but nothing special. The main lobby however is beautiful and very classy. They also have their AC absolutely CRANKING (this was July) so be warned if you tend to get cold easily. A highlight for us was the breakfast buffet they offer (Weekends only!!). All the food offerings were fantastic! We loved the french toast and smoked salmon that was on offer! They have a little something for everyone (including fancy looking coffee presses that you press yourself at your table!). Also another gem is if you elect to NOT have house keeping done (there's a placard you can hang on your doorknob) then you can get a $10 credit per night (minimum of a 3 night stay). We stayed for 3 nights and were given a $20 credit (so there may be a cap?) but it helped take the edge off of the $24 per person breakfast buffet (which is worth it in my opinion regardless of the credit). We stayed in July which is relatively quiet around that time in regards to city events so rooms were going for under $200 for us (which is reasonable given the accommodations).

We did the King Corner Suite, what a let down. Pictures online are fake or really old. The front desk employees were very friendly and efficient, the rest of the staff they hire are unqualified and unprofessional. Their HR Dept is in the dump they don't hire the most qualified. I don't know why they hire all incompetent people. Sofitel is low end and not worth $300-$400 per night. These photos are during our actual stay in the last week of July 2021. No matter what, they do not listen to any constructive criticism.

Fun fact! Sofitel is the top employer for the worst hotel staff in the nation. The whole front desk was so unbelievably rude. We had no service for our room and they wouldn't give us fresh towels. Too expensive also. They nickel and dime you for every little thing. Wont be missing you guys

oh my gosh THE BUSES THAT IDLE so loud below the guest windows all night are crazy! SO disruptive and disrespectful to sleep!!!!

The evening Front desk guy - Holden was pleasant and polite.... Cannot say that abt Ebony or another woman at checkout in the morning. Ebony never even looked up from her computer and wasn't helpful in explaining the charges. Both women did not seem to be happy at work and even complained abt customers as they walked away from front desk. The room was well appointed but not worth the extra dollars for high floor and view as window was only abt 24" wide. I will definitely not be back with so many other great hotels to try - especially either $30 "Experience Fee" - ridiculous on top of a $430 priced room. The bar area was not cozy or intimate - felt like an event space with poor lighting.

The Sofitel is my destination hotel every time that I visit Philadelphia. My number one reason for selecting this hotel is the location! The Sofitel is just steps from Rittenhouse park, prime shopping, and many of my favorite restaurants and bars. There is another hotel across the street, which I have stayed at on a couple occasions when the Sofitel was booked, but I find the Sofitel's comforts far superior. The rooms are large and finely appointed with very comfortable beds. The hotel is perhaps in need of some updates, but really more as a "freshening up" than an entire overhaul. The hotel has one of my favorite hotel bars, and I always seem to me some interesting characters there. On my most recent stay, I found the WiFi situation totally whack! You need to download an app to access the WiFi, but there are inadequate instructions on the process and I eventually gave up. Overall, the Sofitel is a comfortable, upscale hotel with one of the best locations west of Broad Street.

When I scheduled my reservation I specifically selected the Sofitel based on reviews, health guidelines, and location. My stay was as pleasant as being at home with the exception of the attentive service. My early check and change in reservation were both accommodated with no hesitation and everyday I would receive a text asking if there was anything I needed. If I am ever back in town Sofitel will be my hotel of preference. It is also walking distance to most visited locations.

This place is now run down. The rooms are old and dirty. Carpet is old. Bathroom is old, our toilet got clogged and wouldn't flush. Also our sink in the bathroom leaked constantly so there was always a pool of water on the counter. Also we found that our bathroom wasn't cleaned properly when we checked in - stains on the toilet seat - so we had to immediately call housekeeping. Definitely a level much below what you would expect from a Sofitel. I used to go to Sofitel Chicago - much higher quality of everything. I would never ever go back to Sofitel Philadelphia.

Is this a long write up? Sure; I find that understanding someone's experience can be helpful. That said... We opted for one of the larger corner suites which had a king-sized bed, a couch area, and plenty of windows. The suite's closet/changing area (just before the bathroom) has light doors that you can close for modesty, and we liked that there was both a shower and a tub (separate of one another). The bed with a down-like pillow top, was incredibly comfortable, and all of the linens were clean, fresh and inviting. A few things that would make it an even better stay is if the mini-fridge (filled with sensor-activated-for-a-charge mini-bar) had room for us, the paying patrons, to be able to use it AS a mini-fridge. Personally we're not going to "buy" an eight dollar Heineken from the fridge, but it would have been nice to be able to refrigerate a half-eaten cream-filled cannoli until ready to finish it. The Nespresso machine was a nice touch for in-room coffee, but the "on" button was far less obvious than anyone would think. Also, the three color-coded pods had no markings as to what they were. Brown. Purple. Black. Are they tea? Are some of those decaf? A simple printed/laminated card about this could go along way. Also; our first day there, the paper cups provided for coffee fit on the machine to brew. The other two days, they were too large to fit; so you had to stand there and keep it at an angle as the coffee brewed. The room had a fair amount (but acceptable for our ears) white noise; machinery, or pipes, or heating/cooling or something.... we were on the fifth floor (501). We found we could reduce that noise a little by closing the modesty doors leading to the changing area. After the first day of room cleaning, a cleaning rag was left behind on the floor of the room. Not a big deal; we just left it there for the next day's cleaning, but it did seem to be another one of those little things that add up in your mind when considering how you would rate a hotel. Another item like that is that although we had a lot of windows, and a nice view of a church being renovated across the street, the outside of the windows really need a washing. We get it; busy financial district area of town; hard to keep it clean year-round, but it did give a opaque "dusty" appearance to the outside world. What else... oh; the TV was a Samsung, but there was no possibility of pairing our devices (phone/Chromebook) to it as we do at home. The location overall was good, with a quick 15 minute walk to the Reading Terminal Market. Although the subway (the "El") is great in Philadelphia, we found it very quick and affordable to use car-shares to get anyplace we wanted when traveling beyond a mile or two. Got to enjoy the lounge one evening and people watch from the windows of the first floor. For more interesting/authentic times, however, we went out to neighborhood bars away from all the hotels. Bottom line: very comfortable and clean. Staff was friendly and helpful. The hotel misses on a lot of small "user experience" details here and there, but nothing egregious; more of a surprise due to the cost-per-night. Would we stay there again? Yes; but there's LOTS of nice looking hotels in the Rittenhouse area of town that I think we'd also enjoy trying a different hotel for comparison's sake. Best perk(s) again were: very comfortable bed, and location.

Overall a good experience. Service was very good. ZERO PET FEE. Thats why we chose this place. Front desk immediately greeted us with a dog treat which was very inviting. The room we had was a little dusty but the sheets were good. The floors were pretty slippery if you were wearing just socks, and the dog had a little trouble walking on it. The valet station was efficiently moving at all times. Takes a little longer to get your vehicle during the busier times like just before checkout, but it was good. Breakfast has a pay for buffet or pay for individual meal option. Buffet was above average for hotel breakfasts. Never seen chicken sausage links which is a nice option. I would certainly stay here again!

Was introduced to this brand last summer during a commercial shoot, I was set up in a very nice room and I couldn't have been more impressed. The room was large and spacious, the amenities top notch and they think of it all from the disposable slippers (quite convenient) to the chocolate all was great. The best is the location, this hotel is located in the perfect neighborhood near shops and restaurants and I felt very comfortable exploring around. It was actually faster to walk than to take a taxi in the afternoons. I only visited the restaurant early morning and only enjoyed a croissant and a coke on my way out but the croissant was delicious. The true gem of this hotel is the staff, the concierge assisted me with making a last minute reservation at a steakhouse not too far (same place they shot a Scene for the sixth sense) and the following day offered additional dining recommendations for lonely party of one. Lol. I would have no hesitations in ever staying here again.

The stars I'm giving to Sofitel Philadelphia are for the location only. It's right in Rittenhouse and there are lots of great dining and shopping options nearby. That's really the only good thing I can say. The most egregious thing that happened during my stay was that I found an empty condom wrapper by the side of the bed. I called the front desk and asked them to get rid of it, obviously. I told them exactly where it was located, not that I should had to have done so. They said they'd have housekeeping service the room. I came back to the room a few hours later and the bed had been made and new soap had been placed in the bathroom, but the condom wrapper remained. I went down and spoke with the manager and was told housekeeping would be up "immediately" to get rid of it. We waited 20 minutes, but no one ever came, so we just checked out and left because we were so disgusted and put off by the whole experience. Other cleanliness issues: the floors and surfaces were just dirty and dusty. The bathroom wasn't particularly clean. I asked for a fridge to be brought up to the room and the fridge they brought was dirty and had an old moldy napkin in it. Especially now, due to COVID, their cleaning standards should be impeccable. They charge you a $100 hold PER NIGHT of your stay, which is ridiculous and not in line with industry standards. I found the front desk staff to be extremely rude. The woman in front of me argued with them about the $100/night hold and the woman at the desk said there was nothing she could do about it. The customer then said she wasn't going to pay it and would wait until it was resolved and suddenly the woman at the front desk was able to not charge the $100/night hold. It was then my turn in line and the woman at the front desk accused me of cutting in front of the next person in line. I said that wasn't true and the person waiting behind me said that wasn't true as well. I had just sat down on the bench by the front desk while waiting because I have a disability and needed to sit down and, like I explained above, the person in front of me was taking a while to check in because of the $100/night hold issue. The employee at the front desk asked me for my name, but never apologized to me for her accusation. The rooms and hallways are old and tired and the bathrooms need to be renovated. The furniture looks and feel extremely cheap. The mattresses are old and thin and only serviceable because they have featherbeds topping them. This does not feel like a 4 star hotel. It doesn't even feel like a 2 star hotel. It was like staying at a Best Western for $250 a night. I will never stay here again and I hope this isn't representative of the entire Sofitel brand. If you're looking for a hotel in Rittenhouse, try the Kimpton Paloma's across the street instead. The rooms are smaller, but at least it feels like an actual 4 star hotel.

I was slated to miss a connecting flight from Philly to Lisbon, so I had to book a night here. Long story short, we were able to make our flight and this hotel, ignoring the lengthy trials of our evening, refused to provide a refund even though we booked only a few hours early and never even got anywhere near the hotel. Awful customer service and I'll be sure to never stay here in the future or at any Sofitel hotels.

I love visiting Philly and I have tried a few different hotels, but I am so glad I took the chance on Sofitel Philly! I remembered staying with Sofitel Chicago a few years back a while back so I figured let's try this location. From booking my reservation to leaving- this was an amazing experience from start to finish. The person who helped answer all my questions on the phone was super friendly, and helped me get an idea of their rooms, safety and parking situation. I had an easy time getting to the hotel and the Valet guys were great! My room was beautiful! Super clean, nothing was out of sorts or missing. The bed was super comfortable and the bathtub was great for after a long night of being out. This is a great location- tons of great restaurants and shopping spots not too far. I will definitely be using them more often, I loved everything about them and the staff were incredibly welcoming! If you're visiting Philly, be sure to stay here for a super comfortable stay! I noticed they had high tea, I will be sure to try that out next time I am here.

Stayed a night with to have a romantic staycation with my boyfriend. Staff was very friendly and helpful as we needed to leave our luggage well before check-in. Had dinner and drinks in the lounge which were very good. The room was nice, clean, and comfortable. No outside noise. My only complaint was they hard water that dried out my skin.

I am starting to really enjoy the Sofitel brand. My first experience here was just okay but the last few times I left pleased with my booking. I booked when the rate was very reasonable but compared to similar hotels (Warwick, Westin, Loews, Sonesta, etc..) in the area, I would stay at the Sofitel at a higher rate. The rooms are nice, not modern but tasteful and classic without being dated. The gym, lobby, and bar are all good spots and nothing to complain about. The staff at Sofitel is what sets it apart. From the bellmen to the lobby staff and room & maid service, everything was quality. I cannot give 5 stars because I really did not enjoy the food. I tried their restaurant a few times and it was never really that great; not what I'd expect from a hotel of this quality.

We stayed two nights at this hotel and we were very disappointed. The staff at the front desk were rude at both check in and check out. The room was not cleaned and after I called there was no apology the women just stated she didn't know why our room was not cleaned. I told her at least we need more towels. She said they would have them sent up. I called once, went down to the front desk twice, finally with a huff they brought 2 towels to the room for the 3 of us who were staying. I could go on, but truly not a place worth the energy. With all the hotels in Philly, don't stay here.

I don't like to leave bad reviews, but ... There were feces smeared on the wall of the shower. I asked the front desk to clean up. To safely allow their cleaning staff to enter, we agreed I would leave the room for a few hours. When I returned, there were feces smeared on the wall of the shower. Ended stuck in a room full of a stranger's feces during a big snowstorm. Manager/s will not acknowledge this complaint or return my calls. If they are not cleaning feces off walls, I doubt they are following COVID protocols.

Once every blue moon when I opt to review one of the gazillion bland, homogeneous hotels that I stay at during the year, you can bet it's because it was bad... This place was bad. Service was bad. Shower was moldy. And who charges for late checkout in an empty hotel? Sofitel Philadelphia, that's who...

The location, the price, the professionalism and the amenities... theres really no better option to experience Philadelphia while you're in Philadelphia (I mean, maybe at the Ritz, but the Sofitol pretty much has most of your bases covered for a fraction of those prices.)

I had an awesome experience at the Sofitel. Booked a luxury suite for my moms birthday, and genuinely enjoyed the spacious, lovely accommodations. This is a great location with great customer service, and I will definitely be back when I'm in Philadelphia again!

Ugggghhhhmuhgaaaashhh this hotel is amazing. I'm a sucker for all things luxury, and Sofitel is it. The room was huge (who needs a suite when the corner room is...huge...very big), the service was on par wit what I've experienced at boutique, high-end places, it was SUPER quiet (until around check out time when housekeeping was making their rounds), and the bed? Good googlymoogly. SOOOO comfortable. The sheets, the pillows, the mattress. Everything was absolutely outstanding. After a night of partying, I couldn't find any water in my room. I called downstairs, and a few minutes later there were 5 bottles of water hanging on my doorknob. Searched the city for at least 45 minutes looking for a chai latte. Finally just went back to the hotel to get one from their restaurant. They didn't serve chai latte's, but the server walked me alllll the way out of the hotel to the corner of the valet lot to show me where I could find one on the next block. So many things made this an incredible experience. I joined their loyalty program, and can't wait to stay with them again.

Not worth the price!! We got there and were surprised to find out we were not given a corner room like we were told, what whatever. We could deal with that. Then we make it up to the room and it was just dirty. There was crumbs and all sorts of debris was on the floor. Even what we to believe is semen on the floor at the end of the bed. We called down immediately to either have a room change or someone come clean it, which they ended up only being able to clean it. The housekeeping were kinda rude about it to, wondering what was wrong. Obviously when you pay so much money, you expect a clean room. The bed sucked too.