M P.
Yelp
I've had their black sesame soft serve before and loved it, even though it's pricey at about $8 a cup. This time I decided to splurge on a $12 pint to take home. I specifically asked for a pint of the soft serve, but was given a premade pint instead. When I asked if it was the same, the staff assured me it was. Even told me they just made it today. So I trusted her and purchased it.
Got home excited, opened it up--and it was not the same at all. The taste was different, the texture was hard and odd, and it just wasn't what I expected or wanted. It also tasted old. Very disappointing and honestly I wasted $12. I didn't eat it because it really wasnt good and honestly felt I should get a refund or at least the product I asked for, but since it's ice cream and already opened (plus I was already home)... like how? Because it's ice cream, that's tricky.
Sad, because the soft serve itself is great, but this experience makes me not want to go back.
To the store: really shouldn't treat your customers this way.