Richard P.
Yelp
It's well known that at one point Some Guys received one of my rare 1-star reviews.
Over the years, I've grown fonder of this northeastside pizza joint that is not far from my home yet for years elicited a truly awful response from me.
If you know me, you know I care highly about customer service and will sometimes even choose customer service over food quality. My first ever experience at Some Guys had demonstrated a blatant exhibit of poor customer service AND disability discrimination, an experience that led me to never return for several years and to tell everyone I knew about it.
A few years ago, I opted to return after my friends repeatedly assured me that it must've been a fluke and they assured me that there was no way the owners would tolerate such a behavior again.
I have to admit that my return was pretty good. I held a grudge, for sure, but I have to admit it was a better experience and led me to decide to return occasionally.
Here we are a few more years after I increased my review from 1-star to 3-stars and I'm moving it up another star. I've never again had a poor customer service experience here and I consistently enjoy the food and ambience.
Some Guys is located in an older strip center that recently got an exterior upgrade, though they didn't improve accessibility (which somewhat lacks here). There are accessible parking spots, though there's really not a decent curb cut on the Some Guys side of the building and it can be tricky getting to the sidewalk on crowded nights. Some Guys also has two sets of double-sided glass doors that are somewhat heavy. You enter into a lobby area and go forward to a hosting area. Some Guys does a brisk carry-out business and is only open evenings starting at 4pm and closing at 9pm. They are closed Mondays. The dining room is warm and friendly, though somewhat crowded (part of the customer service issue I originally had was around seating, my wheelchair, and their crowded dining room). There are both booths and tables.
In case it's not obvious, Some Guys emphasizes pizza and pasta dishes. They have the expected pizzas, pastas, appetizers, salads, and desserts. The pizzas include traditional and wood-fired. I typically opt for a small 8" pizza with pepperoni, a side of garlic bread (which you can get as a half-order), and my usual unsweetened iced tea.
Some Guys used to have a sister location in the Geist area, though that location was closed. At this point, this is the only location open. Service is consistently friendly, though I'm not sure I'd call it truly welcoming. It's warm enough that I enjoy going back.
Some Guys is in its 34th year in Indy and there's no doubt there's a loyal following here. This really is a relatively small location, though it's warm, friendly, and cozy. They have a nice beer and wine menu and salads and desserts along with a menu for kids.
I will admit that I was a bit more of a fun of WB's when it was open just a block away, however, with them gone it's mostly chains now in this neighborhood unless you head over to Blind Owl.
I've definitely become more affectionate about this place over the years. I still live in this area and I now do believe my poor customer service on that first visit years ago was a fluke. I don't dismiss that fluke - sometimes you do only get one chance to get it right. However, in this case, I've now developed a history of positive experiences and can definitely give Some Guys a thumbs up.