Sonic Drive-In

Sonic used to have great service, but lately it’s gone downhill. The staff don’t seem to care anymore and customer service has gotten really bad. Orders are often wrong or take forever, and no one apologizes. It’s disappointing to see how much the quality has dropped — they really need to step it up again

I had one of the worst experiences I have ever had at a fast food restaurant at the Sonic in Dearborn. The food I received was absolutely unacceptable!! my burger was completely smushed, smashed, and looked beyond unappetizing. To make matters worse, my niece actually became sick and started throwing up after eating it. When I called to address the issue, I expected at the very least an apology or some form of resolution. Instead, the manager was shockingly rude, completely dismissive, and refused to give me my money back. Rather than handling the situation professionally, he went as far as to insult me directly, calling me “trash.” This is completely unprofessional behavior from someone in a management position.Not only was the food quality disgusting, but the lack of basic customer service and respect made this experience absolutely unacceptable. No customer should be treated this way. This location clearly does not care about food standards or about treating people with decency. I will never return to this Sonic

Located in Dearborn, MI, this awesome Sonic offers some of the favorites your come to love from America's #1 Drive-In! Tasty burgers, awesome fries and tater tots, and so many milkshakes it'd take a lifetime to try them all! Plus excellent fast, friendly service is available! Hungry or thirsty? Stop by a Sonic today!

I ordered food and it was absolutely disgusting it smelled bad and tasted even worse. I called to make a complaint, and first a manager named Ali spoke to me but didn’t resolve anything. Then someone named Abe called me for no clear reason. It was confusing and unprofessional to have a different person contacting me every time. I asked for a refund, and they refused even though the food went straight into the trash. Complete waste of money. Horrible service, awful food, and no accountability. I will never be going back, and I don’t recommend anyone to go there.

So dissapointed - not been to the US in 13 years and had good memories of Sonic so got a friend to drive me to one. Sadly the food here was not as I remember. Here it was over priced and not very nice. The tater-tots had hardly any potato in - just over fried lumps of crunchy batter. The onion rings was under cooked and the Burgers so mushed up and greasey. My friend left half of his burger. Ruined my positive image I previously had of Sonic (we do not have this chain in the UK). I wish I could go back to the one someone else took me to all them years ago when I was last in the Detroit area where the food was yummy. But this one I would say avoid!

This Sonic location stood out as a shining example of how great caring service can elevate the entire dining experience. Whether you’re grabbing a quick meal or treating yourself to one of their signature burgers, I highly recommend stopping by. You’ll leave not just full, but genuinely appreciated! What really stood out to me was the kindness and professionalism of the manager and team. The manager went out of their way to ensure everyone’s order was correct and taken care of. You could tell they foster a positive work environment because the staff were not only efficient, but super friendly and upbeat. It’s rare these days to encounter such consistent hospitality at a fast food chain but here it is! I personally love the smasher and all their halal options.

I tried the pickle slushy. SO GOOD reminds me of lemonade with a hint of pickle juice. The boba is delicious as well. Very small for the price but still good.

This is the saddest Sonic I've ever seen. Half the drive-in booths were coned off. There was nobody inside or outside except one employee on break on her phone. The floor was quite sticky. Our food was good. The tater tots were great. It's about the same meal we got previously at Burger King for the same price with smaller drinks and very poor service. It was pretty disappointing overall.

I was so hungry before we ordered, that I'd have likely eaten the napkins and other assorted trash that comes with fast food orders. The trouble started with we agreed to pay an additional $3.99 to get it rushed. The food was good as expected. The driver dropped our drinks in the parking lot of the hotel, and only offered to run to a convenience store for bottled drinks to replace them. The whole point of our Sonic order was the drinks. So that soured it. Also... how on earth is food for two cost $60?? Won't be in a hurry to try that again!

I passed Sonic as I was driving and was actually so excited because I used to love eating Sonic. This is Covid times so the pull up window was closed and only the drive thru was open. The line wasn't too long, thankfully. I ordered a plain cheeseburger and fries with cheese. I think the cheeseburger is a little pricey for being fast food, but that's just me personally. The burger wasn't bad, it was pretty big but pretty bland. The fries were surprisingly good. The cheese on the fries wasn't a cheese sauce it was almost like melted American cheese on top, but that's what I love so I was eating up all the fries! Overall, I never expect much from fast food. As long as the order is correct, warm, and decent I'm happy with it.

Sonic for the corona virus win baby !!!!!!! I don't even know what day we are in but I wanted a small bit of normalcy to my life. Enter in sonic. This place just makes me happy. This was brought to me via door dash so I didn't get to experience the staff. This was packaged super well. Normally ice cream doesn't travel well. Not sonic. This was heavenly. Started to melt slightly but not enough to ruin the experience. If you do nothing else this weekend, get ocean water delivered. My absolute Fav. I get the route 44 and since we are locked down hit it with a shot or two (or three) of Malibu rum.... oooooooh emmm geee. Ahhhhhh sonic (insert happy dance )

Fresh food friendly employees, Oona helped me at the window she was a very nice young lady . I recommend trying the Halal chicken sandwich!

Why is this Sonic always in disarray? First, the prices are a dollar higher than the other area sonics. There is an issue every single time. However this time, you can order thru the app, but to pick up you must go inside. Hence the handwritten sign on the window. You cannot place an order at the stall. You must go thru the 27 car long drive thru. Today they are out of Corn Dogs. They camt refund my money. I cant cancel the order. I can only call customer support. I had to make my own suggestion to the manager that they could swap something of equal price for my 4 corn dogs. I know its a franchise issue..but they should take more pride.

The customer service is decent but the food not so much! I'm pretty upset I ordered a Philly steak sub and I was given a cold Philly with unmelted cheese! I'm very disappointed and drove 16 mins! I'm not coming back to this location for a while!! And I tried to call to let them know, the number is not in service smh shameful

Got overcharged a few weeks ago. Reached out to sonic customer support and was promised someone would reach out and they never did. Wasn't offered a refund or resolution. Almost $30 for 3 milkshakes. Two of which being small and nothing added. I've never been charged individually for each item. Ridiculous.

Should've took a picture but it ain't the company fault is the employees what a shame i'm still commenting on this yes I am because I was very upset Poor service said I've never got served this bad ever and I've ate in many places.

I've been here a couple times and this location is always disappointing. This will be my last visit. Drive thru speaker: can I take your order? Me: I'd like a number x with fries and a coke. Speaker: hold on a minute. Me, sitting at the speaker wondering why he asked to take my order when he wasn't ready to take my order. Girl at the window was snotty. Wouldn't give me a drink carrier. Fries were cold and old. Tots were hot but no one has changed the grease in a long time. Burgers were slop jobs. Garbage food. Avoid.

#1 combo the burger was served cold the bun was dry and hard in the middle. The fries were warm to cold not hot at all. I believe that my food no i know l my food was sitting. No one wants a cold burger and warm to cold fries. Your people need to be retrained. If your not going to serve hot food all the time you need to close this place IMMFDIATFIY You have lost a customer. This was the second time that I was here. I should have followed my first mind and went to tasty burger.

Great service great people fast moving lines, we originally ordered two number two meals and when we tried eating them they were just not it, after taking my daughter to the restroom I returned and explained how the meals were made great but just not good, they gave us new fresh meals,Stephanie was very understanding and made it clear that thier meat wa Halal and that probably what the misunderstanding was when it came to ordering what we like. I appreciate service like this, this is money well spent will visit again.

Horrible! I decided to go there as a regular customer and order the #1 combo. It was an ok meal since I just popped in on my lunch break. 2 in the morning rolled around, I was in the bathroom puking! Luckily it was just once. Please just close this "Restaurant" and maybe less people will have food poisoning!

the worst experience at sonic or any restaurant that I've ever had. staff was very rude. they messed my order up then got mad when I asked for it to be fixed. when I asked for the manager she was more rude than the original employee. on top of that when I returned home I was missing a cheeseburger and a corn dog.

28 minutes. 28 Gall darn gosh dang freaking minutes LOL. Nothing and I mean nothing in this menu is worth it but especially the quality of what comes off this menu at this location. Some of the food is pretty good for driving grade food. But definitely not here and then to get fries that tasted cold and the best part was what I assume to be a already have sucked peppermint at the bottom of my bag with no rapper. Not like the rapper was missing somewhere in the bag no no no no no rapper LOL this place needs a desperate overhaul from ticket times to food quality yourself the headache and the worst part is once it took that long to get to the menu board they canceled the chocolate espresso Shake was one of the one of the only reasons to go in here Sonic pay attention and please bring it back

I come here often and today I decided to bring my niece for ice cream. First time I came in to order and the worker saw me and went right to the back. As I'm standing in line for a good 5 minutes, I could see the workers looking at me through the window while having a conversation. I left thinking maybe they were busy w the drive-thru but nope, nobody was in line! Horrible service.

This sonic is under a new mangement and boy it is super awesome! They have halal options and hands down the wings were amazing m. I particular liked the buffalo better. The staff was accommodating and kept the restaurant clean. Also, they have some great refreshing shakes. I had the Oreo cheesecake shake and I tasted the bite actually cheesecake . Deep fried pickle that's something unique, which I never had before

Lines are extremely long always ! Make sure you check your bag before leaving I'm always missing something.

Came to this place a few time and every time was an excellent experience both with the staff and the food. Staff is young and very friendly. Had a little issue with my burger and they rushed it out to us within minutes and gave us a free extra burger as a gesture of goodwill. The amount of food you get for the price you pay and the Sonic experience you get is great. Try all of their slushies and milkshakes. Heavy food lovers will love it.

I don't know what was going on tonight, but I waited upwards of 15 minutes at the window for my food. A huge line formed behind me (I was originally the only person waiting). I saw at least 6 people working and yet it took that long? They're lucky I'm a patient person, I don't think some of the other people in the line were as forgiving. Oh, and then the tater tots were stale and cold.

To the rude employee that slammed the window in my face today, you need a lesson in customer service. I ordered a medium fries and complained to her that there wasn't enough French fries in the container, that's all I bought my kid today, fries. I wanted her to eat. I was literally still in the drive through & I pull the fries out the bag to hand it to my child, only to realize the portion was very small for the size container the fries were in. So when she handed my change I just said, "sorry to bother but I ordered a medium fries, take a look at how many French fries are in this container, Is this your actual portion?" This girl didn't even look, straight up said "yup it sure is." And slammed the window in my face, as if she's telling me to just stfu. The fries were also cold but no complaints there really, sonic isn't considered quality food. I will never come here again, trash.

Their food sucks and so does their service. They aren't cooking their food right the other sonic locations don't taste this bad. I will never come here again.

I go at 9:59 to pick up a DoorDash order and the door is locked. I then proceeded to the drive through which was a 10 minute wait, get to the speaker for the lady to tell me that I can't get DoorDash through drive through. I told her the door was locked and she responded with she doesn't know why it was locked and that she would unlock it. I then pulled out of line and back to the front door which was still locked. No apology or anything for their mistakes

Terrible customer service at this location, The cashier was very rude and very disrespectful. This is your job you should take it serious I wouldn't recommend no one to visit this location at all. Not to mention they gave us old food and told us the hot dogs were no longer available. I WILL NEVER SPEND MY MONEY HERE AGAIN

Their shakes are decent, but the food tastes rather plastic-y. I only recommend for a late night dessert craving, not for a meal

The employees couldn't even answer a simple question about the usage of a deal on the app. After they said they would get back to us, they just ignored us and left us in our car. Incompetent employees and bad customer service; very unusual for a Sonic. Go ahead and skip this place for any other Sonic.

The employees rude as fuck, give u uncooked food an everytime I come thru they mess up my order .

I really wish yelp would allow 0 stars. That's exactly what this place deserves!! I decided to try them out when they first opened, yes it was a mess. Orders getting mixed up, ridiculous wait times, untrained staff, etc. Now the past few weeks I gave them a try again (mind you they've been open long enough at this point) STILL THE SAME MESS. Customer service is nonexistent! Drive thru line, both recent times I've been, had a 20 min wait JUST TO ORDER! lol @ fast food! I was just there now and the black girl in the window taking orders is just rude, when I pulled up to pay she did not even say hello or even thank you at the end!! SERIOUS TRAINING NEEDED. Oh and don't think you are getting one standard size for your drinks, one time they give a small cup and claim it to be medium. And there's simply nothing you can do. Anyway you've been warned!

First of all let start with saying this is my second time coming here at first I knew it was going to be a disaster because it's new and who doesn't want to try out the new place right? Well, there are lots of problems with this place twice I have gotten my order wrong it's annoying to ask hey where this I didn't get it and take forever trying to figure out what the item was food comes out totally different than what you expected to be! I got charged twice for the wrong items that I didn't even order the crew here just seems useless and not caring at all they just don't care if you didn't get what you ordered I see them all just sitting down when there's customers to attend like cmon now seriously disappointed won't come here again if you want sonic go too downriver sure it's farther but better service trust me it's worth the drive !

If you value customer service. This is not the place to be. Considering this store just opened less than a month ago and the crews are totally clueless on what's on the menu board. I feel the pain the customers rolling their eyes waiting for there orders. The menu board also situated too high on the wall. I feel bad for the elder lady had to force her neck in extension to look up on the menus. Oh, by the way, while I'm writing this review, a crew come out and he look at the receipt on my order bag. Looking if I got the wrong order. He should ask first before touching my bag with his hands. Again, if you have severe cervical arthritis-- beware you might get muscle strain or worst getting vertigo from looking up to the menus.

By the time they gave me my food, my hair turned grey. Not only did they take long they forgot one sandwich just one and the girl then looked at me like I was retarded, and she also smelled like marijuana and Mexican cheese

Hey sonic, want to stop handing out pre-made food? I literally just got home and my burger was cold and hard. I shouldn't have to microwave my burger just after getting it. I thought it was hella weird that my food was ready at the window when I just gave them my order. This location has ALWAYS been a hit or miss. But this time, as well as the last time, has been a complete miss. Don't get me wrong, the food is pretty great when they get it right, but it's been getting worse lately. It's been months since I've had sonic, and now I remember why I stopped.

I love sonic. That said,this restaurant on Ford Road in Dearborn has terrible service. The drive through has a tremendously long wait and after going inside to speak to the manager she was as rude as the drive-through lady was. I waited and waited at the drive-through requesting that they take my order but was told to hold on a minute well that turned out to be seven minutes. At that point I used my horn and she stopped responding to my request. I left the line and went into speak to the manager who is also very rude. I will never go to this restaurant again. When I am in the mood for sonic I will drive out of my way to go to a different one, that's how bad the service was

Great spot , but drive through is always crowded, sometimes I feel like vehicles are going to hit me while pulling out...corn dogs are great, great place to get food and do across the street to Ford Wyoming movie theaters ...super busy drive through....as for my last comment, surrender to Jesus Christ, repent, book of revelations has arrived, covid 19 is biblical and Jesus has arrived for last days...

Just tried the large Oreo Peanut Butter Shake at Sonic. This is my first time ever at any Sonic. I was disappointed with my shake it didn't have much of a peanut butter taste, and big chunks of Oreo were all at the bottom of the cup not blended throughout the shake. I don't know if I should try again, I got the shake because of the 1/2 off deal after 8 pm.

If you must go here make sure to check your order before you leave. I've been here 4 times and 3 of those times I had to go back after getting home and realizing they gave me the complete wrong order. I will never go back here again.

Ghetto young workers on their phones. The employees look more like they're hanging out than actually working. Probably the slowest drive thru ever. High traffic area with the drive in movie theater across the street which doesn't help. Good idea in theory but the workers cause such a backup its not even funny.

Don't waste your time with this place employees all standing around 20 minutes still no food then it takes 10 more minutes to get the manager to get refund real unprofessional staff

The only reason for the one star is the location. We placed an order which they brought us someone else's order, when we told her our order number was 19 she proceeded to tell me that the order she had was mine which was order number 24....ok get passed that our order show up or should I say what was supposed to be ours was all wrong we had to send it back 3 times. Finally my family eating I asked how is the food my baby girl say my burger taste like sausage I look low and behold it's a damn sausage Patty....ooh my goodness they have a lot of work to do here. Good luck Sonic y'all need it.

Very poor experience. I only gave one star because the person who took our order was friendly. The fries and taster tots tasted like they had been sitting out for hours without even a heat lamp. The mozza sticks were old and cold. The burgers were barely warm. I really don't understand why the food isn't made to order. This just perpetuates reviews like this. I understand that it's fast food, but if you charge 25 dollars for two meals it should at least be decent. The only reason I didn't complain to the manager is I will never come back to Sonic as I am Canadian. Simply awful food.

When it first came out, this place was absolutely phenomenal. My cousins from overseas loved it last year when they visited the states. They came to visit last week and were dying for this food. I took them out, the person taking the order was not helpful, messed up the order after I repeated myself multiple times, and seemed like they just didn't want to be there. I asked for a double burger And i got a single burger. I also order a halal hotdog, and the was the worst thing I've ever eaten in my life. The hotdog looked as if it fell under the grill for a week then they threw it on the grill. It was all shriveled and dried and crunchy. A HOT DOG SHOULDNT BE CRUNCHY. Absolutely dog shit excuse of food. I didn't even eat the rest of the dog, I threw it all out along with the first bite I took. Unfortunately I ordered the food close to closing time so I couldn't go back and tell them about the food. I brought this situation up to my friends, and they all agreed that this place has fell off and that is it not good at all, especially compared to what it was before. Never gunna spend my money there ever again. TO THE OWNER. GET BACK IN YOUR BUSINESS AND SAVE THAT PLACE.

I am currently in urgent care with my mother and sister. I am 100% sure that it is due to their food.

So people don't usually go on Yelp to review a Sonic's unless you've had a bad experience. People on here are overreacting (looking at the guy who complained the sign is too high, like step back bro). Place is fine, like any another Sonic. I get whenever I'm short on time. No issues.

i have been here numerous times. The service is always the same. TERRIBLE! it seems like they are understaffed. on several visits i waited 5 or more minutes for someone to come out from the back to take my order. its seems like the service is only good when the manager is there.

This is my second time coming here. Not only did I have to wait in the drive thru for 35 minutes, they got my order wrong BOTH TIMES. The annoying ass redhead taking my order was hella rude. On one occasion,When I got to the window, I had to wait another 10 minutes because they didn't even start my order, and my damn milkshake wasn't even blended well. The huge pieces of Oreos at the bottom of the cup would get stuck in the straw and prevent me from enjoying my milkshake. I only gave a stupid ass star for the lady that apologized for my "inconvenience"

So disappointed, was looking forward to this new location opening and it was not good at all.The food was cold, they got the order wrong, and charged us for an item we didn't order. Considering the fact that they just opened, they really need to get it together. First impressions are lasting impressions. Will not return.

if I can give you guys a zero I would but for now a one will do. my boi miles didn't get her pretzels and we been waiting for a whole 30 mins and we didn't get our mozzarella sticks. 0/5 for me.

Worst staff ever!!! Went thru the drive thru and the lady was being rude asf, talking to my husband like " iff hee wasss stupiiiidd" he ordered me some buffalo wings (bc i was craving them) we get home to some cold asian old wings!! He caled and spoke to the manager and all he said was togo back and he would have the correct food! Like never again will i walk in there

Save your money and keep driving. To say the food was bland would be a compliment. My dog wouldn't even eat it. The tater tots were edible; but come on, stop at a store, buy a bag of frozen and cook them in the oven, you will be much happier. Scratch this place of the list of where to eat.

This is the slowest service I have ever received. The workers are rude and don't listen. My order has been wrong several times, but they never seem to care. I tried giving this place the benefit of the doubt and came back, but it's always the same problems.