Karma
Google
I placed an order online, was told it would soon be ready. Was then told it would be ready in 1 minute, shortly after it said order delayed. Thus was after scanning the qr code at the pick up location. After waiting in total for over an hour and trying to call, I was finally able to speak with someone at the pick up location who told me Souley Vegan was closed. I have now been charged over $60 for the food I ordered for my children and myself and am trying to get refund. We stopped there for what was planned to be our last meal while on vacation in LA, we had planned to drive to the next destination on our way home after we ate. We ended up having to cancel our next room and scramble to find a place to stay in LA for the night as this put us behind schedule and I still needed to feed my children. We had truly looked forward to trying Souley Vegan, instead I ended up spending hundreds of dollars more on our trip for food and hotels... I have tried contacting doordash and souley vegan for a refund with no success, I have now had to dispute with my credit card company. Souley Vegan needs to fix there order platform to assure this doesn't happen to anyone else....