Julie Chen
Google
I had a great experience the first time. The second time, some of my stuff was delivered to the wrong address so I got the remaining items on the second day, which was fine. They had refunded me some of the items and then charged me again. When I asked about why they charged me again (and I pointed out that they also charged me for a few missing items), after some back and forth, the person sounded annoyed at me. When I should be the one whose annoyed...