Jack W.
Google
I have been a member at the ymca for over ten years and this was by far the worst gym experience I have ever had in my life, and I will never be a YMCA member again.
During my visit to the Southeast Raleigh YMCA, an employee named Walter behaved in a way that I found extremely rude, unprofessional, and invasive. While I was using the sauna, he physically opened the door and forced me to leave, completely disturbing my privacy. I was spoken to in a hostile and disrespectful tone, and the interaction felt like verbal abuse, not customer service.
At no point was the situation handled calmly or respectfully. Instead, the behavior was repeated, aggressive, and unnecessary. As a paying member, I felt humiliated and unwelcome in a space that is supposed to be safe and respectful.
This kind of treatment is completely unacceptable from any gym, especially one that claims to stand for community and wellness. Staff should be trained to handle situations professionally and with basic human decency — that clearly did not happen here.
I am canceling my membership and will not be returning. I would strongly caution others to think twice before joining if this is how members are treated.