Lolita Barrett
Google
I rented this space twice in one year, I dealt directly with Luca, and the experience was good. Which is why I can’t understand the next 2 horrific experiences I encountered. I rented both rooms for a baby shower in June of this year, back in April my daughter in law began to experience some complications with carrying my grandson, I contacted Luca in April and informed him that I would need to postpone the June date( at the time I didn’t know until when), he said fine. Unfortunately my grandson was born months earlier and he only survived 5 days. I contacted Luca to inform him of the situation, and to request my $1000 deposit, and after 2 weeks of the run around, they refused to issue my deposit and told me that I had to take a credit, I was horrified, but I had to accept it. Now , My son and I decided to use the credit and throw a friendsgiving for our family and friends , so I booked the large room for 11/29. A week later, Luca calls me to tell me that the place was not available on the date that was promised to me, then proceeded to try and encourage me to do it on another day, and I told him that was not an option ( since I live out of state and had already booked my airfare). He then told me that I could have the smaller room for the date that I needed, at this point my back was against the wall, so I agreed to take it. Now here is the kicker!!!!, 2 days ago, a week and a half before my event, Luca informs me that the small room that I booked with them, is not available!!!!, and he was very nasty and unprofessional, and insisted that I hadn’t booked ( until I forwarded him the copy of the contract that was emailed to me, along with a text message from their staff member), It was like being in the twilight zone!!!, and his only response to me , was that I should be able to find another place . They ARE Horrible, Unprofessional, and offered no resolve for an issue that they created, all because of their failure to communicate within their company. Now I have people coming in from out of town, thousands of dollars spent on food and decorations, “ I WILL NEVER BOOKED AT THIS LOCATION OR RECCOMMEND ANY OF MY MANY FRIENDS AND FAMILY MEMBERS TO BOOK AS WELL!!!, They have the absolute worst business practices that i’ve ever encountered, and anyone that books with them had better have a plan B!!!
