Cornelia A.
Yelp
I attended with approximately 20 seniors from a city's senior center.
Upon arrival, everyone in my group was provided with a menu except me. Unable to access the menu online on my phone due to technical difficulties, I politely asked to borrow a menu from the two ladies at my table once they were finished. Both refused. When I asked a man, whom I believe to be the manager, for a menu, he loudly proclaimed the restaurant had run out of menus and that I would have to share. I explained that no one was willing to share with me, yet no solution was offered.
The situation deteriorated further when the manager ignored my needs and focused solely on others in the group. Although a waiter apologized to the two women for the lack of menus, the ones who at first and for sometime refused to share their menu with me once they had picked out their food, no apology was extended to me--the one that had no menu. Moreover, both another man in our group, and I, had to wait for our food long after all the others in our party were served. The manager apologized to that man and provided an estimated wait time, but I received no such courtesy. When that man was served, the manager said that everyone is served now. I had not been served. So, I told the manager that and he incorrectly asserted out loud as if to cover himself with a false remark that I had ordered it to go. Despite my correction that I had ordered it to eat here, no apology was given. I was the las person to be served. Additionally, my repeated requests for water were met with dismissive and rude responses from the manager, who ultimately filled my glass with clear irritation.
Throughout the entire visit, I was made to feel as though I had no right to basic customer service, such as receiving a menu, being served in a timely manner, and having access to water. The lack of apology and the manager's overall behavior suggest discriminatory treatment, although the reason remains unclear to me. As far as the group I was with, there recently was an incident of significant discrimination against me for being physically disabled and that may be the same reason the manager was so rude to me. The same can be said for the two members our our group, who sat at the same table with me. But I don't know for sure.
The waiter who apologized to the two ladies at my table who were given menus, for the restaurant running out of menus but did not apologize to me, the one not given a menu, was nice another way. I remained nice and courteous despite all this and when I asked that waiter about their merchandise he brought a small item. I asked how much it was and he said there was no charge. So that was nice. The Italian margaritas are good and I enjoyed walking around and looking at the movie posters.