Square

Image your business has a great sales opportunity during the weekend. You just need to edit your site slightly to capture it. Well the site's ability to be edited is down for the 4th time. You call the support number and it strings you along for a bit only to say that they are closed until Monday like a small town credit union's poorly thought out weekend automated phone support message. It's truly unreal that they do not have weekend support for businesses that accept square. I have had this happen several times now. The price edit function doesn't pass through to the actual website despite showing as changed in the item edit area. I NEED the ability to edit prices for my business during the weekends as my demand can be extremely variable and I have permanent physical signs directing customers to my website. When this functionality breaks (which seems to happen way more than it should) there is no way to resolve it until the next business day. Total joke. If you are a new business looking around, please reconsider using Square's services. I wish I had used another and might end up switching.

Worst experience I have ever had with ANY company. Account Rep was not responsive and did not follow through on promises. Kept making excuses. Wrong fee being charged. Customer Service/Customer Success has been called multiple times over the past month and not 1 person has returned my call. Wrong labels sent. Whole process just kept getting worse and worse. Provided a case number and then when no one called me, called back and was told that case number didn't exist. Run as far as you can from this company. Literally any other company has to be better. I'd be embarrassed to work for this company.

Square is a financial services company, originally intended to help small businesses accept credit card payments. HOWEVER, they LIE on their website. They claim that when you link the debit card to your bank account, you can get your money "instantly", "same day". That's TOTAL BS. I did exactly that. They said they had to hold my money because my company had to be "reviewed". My company has been in business for 13 years, and is a public non-profit in good standing, and publicly listed on Candid. They gave me no reason for this "review" and won't give me MY money. Oh, and don't bother calling their "customer service". Their call center is in GUATEMALA. The folks at said call center don't understand English, can barely speak English, are RUDE and talk over you, and hang up on you. They have no power or authority to help you in any way. They won't let you speak to a supervisor, and are UTTERLY USELESS. They, also, charge outrageous fees. I would give them NEGATIVE stars if I could.

Held over five figures of our funds with little to no feedback for six weeks. We finally had to get our customer to reverse an ACH transaction. Oh, and good luck getting a representative on the phone that has a firm grip on the English language. We will be closing our account soon. This is a dumpster fire of a company. If I could leave zero stars I would.

We had a great experience working with the sales department. But once we were actually up and running, the experience completely changed. When we needed customer support, we found it impossible to get help. Square suspended our account without explanation, and we received no meaningful response despite multiple attempts to contact them. Then after they cancelled us, the signed us up for a marketing subscription. And since I cannot delete my bank account from their records, they were able to take the money out each month. Again, I could not get through to anyone. Just a chat online washing their hands of anything to do with us. Extremely disappointing!

I signed up with Square to process payments for my landscaping business. After completing a job on May 31, 2025, a client paid me $3,840 through Square. Shortly after, my account was suddenly suspended for verification. I provided every document they asked for, but instead of resolving the issue, Square closed my account and put my funds on a 90-day hold. When the payout date of August 29, 2025 approached, they claimed there was a “recent chargeback” and pushed the release back another 30 days. This is completely false—there have been zero chargebacks, zero disputes, and no customer complaints. I even provided a signed contract proving the work was completed. Meanwhile, I was still required to pay for a subscription I could no longer use. Square has held onto my money with no valid explanation and made it extremely difficult to run my business. If you are a small business owner, I strongly caution you before trusting Square with your payments.

DONT USE THEM. I will be suing them in San Francisco California!!! I’m pretty sure this is where all of you who they also stole money from must sue them. We opened a new account, took a $2700.00 payment, was asked for verification. We provided LEGIT verification then was informed the account would be deactivated and money held for 90 days. There are hundreds if not thousands of people all claiming the same thing. Some of whom are claiming they have yet to get their money back. What’s even crazier is, we have another account with them that we have had for over 4 years and have processed well over 500k through them! They will steal your money and I doubt you will see it again. I thought this was a good company, was I wrong!

Constantly forces me to give them my customers information after every single transaction. Marks EVERY SINGLE transaction as a fraud alert and forces me to give sensitive customer information just to get paid. Forced to wait 1-3 business days for literally ANYTHING this business does. Customer support, getting paid, getting an email, all 1-3 business days. - Problem is, it never happens. I thought i would try them as a payment processor for my Sole Proprietor business. I provide all the necessary details in every transaction but it is still flagged. This is literally the worst payment processor on the market right now. Do yourself a favor and choose another.