Square

Image your business has a great sales opportunity during the weekend. You just need to edit your site slightly to capture it. Well the site's ability to be edited is down for the 4th time. You call the support number and it strings you along for a bit only to say that they are closed until Monday like a small town credit union's poorly thought out weekend automated phone support message. It's truly unreal that they do not have weekend support for businesses that accept square. I have had this happen several times now. The price edit function doesn't pass through to the actual website despite showing as changed in the item edit area. I NEED the ability to edit prices for my business during the weekends as my demand can be extremely variable and I have permanent physical signs directing customers to my website. When this functionality breaks (which seems to happen way more than it should) there is no way to resolve it until the next business day. Total joke. If you are a new business looking around, please reconsider using Square's services. I wish I had used another and might end up switching.

Had been using square for years to process transactions. After sending an invoice and being paid by a happy customer the send an email saying my account is deactivated and they can not provide a reason. They are holding my funds fo 90 days like everyone else. I am sure they have these funds sitting there gaining interest.

I've used Square for almost 10 years. I had a client's bank fraudulently process a chargeback. I won the reversal and had evidence from the client and bank and they implemented a 15% reserve on all of my sales. Half of which are for design time that I've already completed (time billing instead of a product) This also came right after I finished off paying a square loan. They are holding my money for 90 days from the time of each transaction and taking away my margins and my ability to do business. Even if I close my account, they will not release my money. This is a SCAM!

I’ve been a loyal Square user for over 8 years, relying on them for both scheduling and point-of-sale services. That trust was shattered when my business account was hacked—even though I had two-step verification enabled. I caught the breach within 23 minutes and immediately contacted Square. Shockingly, I was informed that my account ownership had been changed, and I was completely locked out—with no way to access my schedule, POS system, or over 3,000 clients’ data. Even more concerning: Square has no fraud department and no real recourse for business owners. I was told someone would follow up within 24 hours. It’s now been 36 hours. No response. No solution. Just 8+ hours on the phone, going in circles, while my business—and my clients’ data—remains exposed and vulnerable. Square was great until I actually needed help. If you’re a small business owner, be aware: once something goes wrong, you’re completely on your own. Square has failed me when it mattered most.

Dude, I've been using Square for over a decade to bill my clients, and I messed up. I accidentally charged a customer with my personal card instead of the business one. I immediately refunded them, but Square still charged me a fee. I called customer service to get them to waive the fee since it was my mistake, not theirs. I refunded the money right away, you know? But they wouldn't budge, said they couldn't dispute the fee. Seriously, that's not cool. I'm done with Square, starting today. Stripe it is from now on.

Square Leaves Merchants Unprotected and Ignored I've had multiple customers make legitimate purchases from my business, only to later lie to their banks and claim they didn’t recognize the charge. Despite having proof—receipts, signed agreements, communication records—Square has never ruled in my favor during a dispute. It’s beyond frustrating. What really sets Square apart in the worst way is their total lack of support. When a dispute is filed, you’re given very little time to respond, and if you ask for more time? You’ll just get an automated response and nothing else. No real human ever steps in. It’s clear they don’t see merchants as valued partners—just account numbers in a system. This exact scenario has happened to me over five times now. Each time, Square has shown no interest in the facts or helping me defend my business. They make it clear: the buyer is always right, and you, the merchant, are disposable. If you're a business owner looking for a payment processor that will actually support you when problems arise, I strongly suggest staying away from Square. The convenience isn’t worth it when they abandon you the moment there’s a conflict.

Square is a financial services company, originally intended to help small businesses accept credit card payments. HOWEVER, they LIE on their website. They claim that when you link the debit card to your bank account, you can get your money "instantly", "same day". That's TOTAL BS. I did exactly that. They said they had to hold my money because my company had to be "reviewed". My company has been in business for 13 years, and is a public non-profit in good standing, and publicly listed on Candid. They gave me no reason for this "review" and won't give me MY money. Oh, and don't bother calling their "customer service". Their call center is in GUATEMALA. The folks at said call center don't understand English, can barely speak English, are RUDE and talk over you, and hang up on you. They have no power or authority to help you in any way. They won't let you speak to a supervisor, and are UTTERLY USELESS. They, also, charge outrageous fees. I would give them NEGATIVE stars if I could.

We had a great experience working with the sales department. But once we were actually up and running, the experience completely changed. When we needed customer support, we found it impossible to get help. Square suspended our account without explanation, and we received no meaningful response despite multiple attempts to contact them. Then after they cancelled us, the signed us up for a marketing subscription. And since I cannot delete my bank account from their records, they were able to take the money out each month. Again, I could not get through to anyone. Just a chat online washing their hands of anything to do with us. Extremely disappointing!