Square

It's a shame I have to give one star, I'd give negative stars if I could. Square has been one of the most frustrating and unprofessional companies I have ever dealt with as a business owner. I run a legitimate event services business providing event planning, catering, and in person and remote coordination. I have an EIN, DBA, business licensing, and provided full verification including my ID and personal information. Despite this, Square has refused to clearly explain why my account is being shut down. What’s worse is the complete lack of transparency. I have contacted support multiple times through both chat and phone, and no one has been able to give me a clear or consistent answer. One representative even confirmed that my account was essentially denied from day one, yet I’ve been dragged through an unnecessary and time consuming process with no resolution. They are currently holding funds that belong to my business, with no clear timeline or justification for release. For a company that markets itself as small business friendly, this is unacceptable. Cash flow is critical, and withholding funds without proper communication can directly harm a business. This experience has been stressful, confusing, and completely avoidable if there had been any level of professionalism or transparency. If you are a small business owner, especially in the service or event space, I strongly recommend using an alternative payment processor. There are far more reliable and communicative platforms available. Square has proven to be unreliable, unclear, and not supportive of the very businesses they claim to serve.

Website would not show up for my clients. Square support told me it was my clients problem. Never gave a solution. I wonder how many clients I lost due to this issue. Once I was ready to cancel, I reviewed their FAQ's before canceling. Their site clearly states that when I cancel a subscription I can still have access to the subscription until the official end date, it just would not auto renew. It was a yearly subscription. So I went ahead and cancelled it, mainly so I wouldn't have to remember to cancel in 2-3 months. Turns out their FAQ's were wrong. My account stopped working right then and there and even when I showed the support agent about this in their FAQ's they said they couldn't reactivate it on their end. This is frustrating, I wish they would be more transparent and honest. After giving them 4 years of business and struggling to get things resolved, I will never use them again for my business. Do better. It clearly states "You can cancel from within your account at any point during your subscription. Canceled services will remain active through the expiration date, and you can always reactivate before then if you change your mind."

Had a weebly business site and weebly ended up merging with square. My weebly website ended up getting completely screwed up.I could not sync my weebly Website with the square platform. Literally spent 4.5 hrs with customer service. After no lie 14 different agents still no help. At the end of the entire thing, all I wanted to do was leave a bad review with a survey.And they couldn't even do that i'm moving to WordPress and stripe. This comoany is horrible and they do not care about the user.

Image your business has a great sales opportunity during the weekend. You just need to edit your site slightly to capture it. Well the site's ability to be edited is down for the 4th time. You call the support number and it strings you along for a bit only to say that they are closed until Monday like a small town credit union's poorly thought out weekend automated phone support message. It's truly unreal that they do not have weekend support for businesses that accept square. I have had this happen several times now. The price edit function doesn't pass through to the actual website despite showing as changed in the item edit area. I NEED the ability to edit prices for my business during the weekends as my demand can be extremely variable and I have permanent physical signs directing customers to my website. When this functionality breaks (which seems to happen way more than it should) there is no way to resolve it until the next business day. Total joke. If you are a new business looking around, please reconsider using Square's services. I wish I had used another and might end up switching.

I've used Square for almost 10 years. I had a client's bank fraudulently process a chargeback. I won the reversal and had evidence from the client and bank and they implemented a 15% reserve on all of my sales. Half of which are for design time that I've already completed (time billing instead of a product) This also came right after I finished off paying a square loan. They are holding my money for 90 days from the time of each transaction and taking away my margins and my ability to do business. Even if I close my account, they will not release my money. This is a SCAM!

I’ve been doing business with square for years now. I would not recommend them to anyone. They have been keeping 20% of each transaction and holding it for 90 days I was told it would be taken off my account November 2024 them was told May 2025 now it’s February 2026 and the so called reserve is still on there. I called them was on the phone for 20 minutes today no one spoke English it was very frustrating was told they were transferring to a special team and got hung up on. Had to start from the beginning only to be told they can’t remove it. As a small business 20% of every transaction is a lot of money to hold especially with the cost of everything these days and they hold it for 90 days like I don’t understand it. They don’t put interest on the money or anything they just hold it. I will be trying out Shopify or Stripe for my new merchant service I will not process another transaction if I can help it This company is terrible

Had been using square for years to process transactions. After sending an invoice and being paid by a happy customer the send an email saying my account is deactivated and they can not provide a reason. They are holding my funds fo 90 days like everyone else. I am sure they have these funds sitting there gaining interest.

Worst experience I have ever had with ANY company. Account Rep was not responsive and did not follow through on promises. Kept making excuses. Wrong fee being charged. Customer Service/Customer Success has been called multiple times over the past month and not 1 person has returned my call. Wrong labels sent. Whole process just kept getting worse and worse. Provided a case number and then when no one called me, called back and was told that case number didn't exist. Run as far as you can from this company. Literally any other company has to be better. I'd be embarrassed to work for this company.