Staples

I ordered custom Happy Holidays cards with photos, which were ready the same day I ordered them, two days earlier than promised. The cards were well packaged in a small box. Jay at the printing desk was a pleasure to work with, and he also went through the effort to secure a favorable discount for me. This was far better service than I experienced from other Happy Holidays card merchants in prior years.

The printing team at this store lacks basic customer service skills and support. I placed an order on 12/12, which was promised to be ready by 12/13 in the evening. After hearing nothing and the status showing as “in progress”, I called on 12/15 to check in on the timing, only to be informed that they were “about a week behind and couldn’t provide any timing information”. I let them know that I’m traveling on Saturday, 12/20, and asked for when I might have an answer so I can cancel/transfer my order if needed. He told me to call back Friday to find out more, which would’ve left me with no alternative options if they didn’t have an update by Friday. I wasn’t willing to risk having less than 24 hours to formulate a plan B, so I called the local store in the town I’m traveling to, who informed me that their current processing time for my item was 24 hours with no delays. I asked for my order to be transferred and the employee at that store happily provided information. I called this location back, asking for my order to be transferred, and the person I spoke with said it was possible and they would complete the transfer. Today, the new store hadn’t received my order, so I called this location back and spoke with Scott. He was incredibly rude and condescending, telling me that they don’t allow order transfers. When I told him that two other employees confirmed they could transfer and what the process entailed, he then said “well every store in the country is seeing delays right now so you’ll be out of luck no matter what”. I informed him that I had spoken to the new store who confirmed their current processing time with no delays and once again asked for my order to be transferred. With huffing and puffing, he made a “one time exception”. Now, I understand delays - I know it is the holiday season and orders are exponentially higher. I do my best to give people grace but the lack of communication regarding delays and the blatant disrespect from staff is disappointing. Would not recommend this location.

Visited on August 9, 2025, at 5:52 PM. The posted hours for this Staples location (111 N Wabash Avenue, Chicago, IL) clearly say it closes at 6:00 PM. However, when we arrived 8 minutes before closing, the doors were locked. The manager, Pam, told us the store was “closed” while several employees, including herself, were still inside. At least two other customers also arrived before 6:00 PM and were refused entry. I have a video showing the exact time, the staff inside, and customers being turned away. This is unacceptable service. Customers should not be locked out before the official closing time.

I am very upset with the quality of the business cards that I just picked up from Staples. I worked in store with him and stood over his computer to make sure it was the way that I wanted it and approved the design...what I got was very low quality business cards. The corners looked like someone took a paper slicer to them and at times the white area was left on it. I am not even going to be comfortable passing them out to potential clients. I have already started an order on Vista Print given I know the quality will be what is expected. Sadly, I just wasted $132.00.

This used to be a wonderful place to handle all of my business needs ....however this Staples location has begin to become a big disappointment! First they've let go of someone "Richard" who did the work of 10 employees.. second they've hired all of these new individuals who are either lazy or they don't know what they're doing. The whole staff is useless including the new manager!!!!! It won't be long before this location is shutdown!

Jay was extremely helpful and got us out of a bind by creating booklets for a very big conference. His customer support, professionalism, and willingness to go above and beyond made the entire experience seamless and stress-free.

Scott and Jay were AMAZING!! They were very knowledgeable and able to help me with some very specific issues! I went to two different Walgreens with maximum hassle and no avail... but this location is VERY UNDER-RATED. Everyone here went above and beyond to serve their clients (I spent like 3 hours here watching their interactions bc i had so many prints to make). They even made it work for me despite my card not working at the self-serve machine. Jay had to type each barcode out manually, and I felt so "extra" 😆 but they still did it for me with a smile the whole time! Also, the prints came out with absolutely beautiful color - and only for about a $1 per page 😍 STAPLES FOR LIFE! Thanks!!! P.S. I wish more people left reviews for times when things go easily for them, not just to vent and complain. Just saying, we are all human, have bad days and sometimes things are honestly just out of people's control. I found great people with pleasant attitudes all day here today. Much love 💖

There is a young lady name Aniya that works in printing. She was so patient, kind and thorough. I order the wrong item with another associate that I knew was wrong but Aniya got me just what I needed on time. Her customer service was top tier and a patient was very caring and knowledgeable. If you want things done right with love and quality accuracy, I will Aniya every time. What a pleasant young lady. She get a 10 out of 10 from me. And her care and concern was it for me.

Yesterday I was shocked by the unprofessional behavior of the assistant manager during my visit. While shopping with my young children, I witnessed them engaged in intimate behavior on the sales floor. This is completely inappropriate in a workplace and especially concerning with minors present. I will not be returning until this is addressed and will be informing others of this experience so families are aware. Management should ensure staff maintain professionalism so customers feel comfortable shopping here.

I get my office supplies here regularly. We order with an account and the pick up service is great. Staff has always been helpful and quick.

Worst customer service ever! Visited on August 9, 2025, at 5:52 PM. The posted hours for this Staples location (111 N Wabash Avenue, Chicago, IL) clearly say it closes at 6:00 PM. However, when we arrived 8 minutes before closing, the doors were locked. The manager, Pam, told us the store was "closed" while several employees, including herself, were still inside. At least two other customers also arrived before 6:00 PM and were refused entry. I have a video showing the exact time, the staff inside, and customers being turned away. This is unacceptable service. Customers should not be locked out before the official closing time.

wow! The associate Jay working the returns at this Staples location is incredible! So very kind and personable. He has to be the best employee I've ever met at a retail store!

I went to print some stuff (and i was in a bit of a rush) and the service was incredible!!! Sabrina, the person in charge of the printing services was extremely efficient and so very nice. She was taking care of me and another customer at the same time and she was, not only really quick, but also very helpful and gave us both equal attention, recommendations and was really polite. Overall, amazing experience, will go back for all my printing jobs thanks to Sabrina! :)

In the midst of my family grieving the loss of a dear family member who suddenly died during this holiday season, I found relief in the obituary printing fee quoted by associate Jay! Well, to my surprise and devastation I arrive back to the store to place the order and was quoted almost $400 more than the original quote. No one cared that we were misquoted. There wasn't any support from anyone including the store manager on duty Reggie. Unfortunately, the funeral is in two days and we do not have obituaries! This was the best quote offered, so now no one can get our order completed in time! Where is the customer service or even empathy at a time like this Staples? I am hoping to get help from Peter or Richard. I have no choice!!!

Worst Staples I've ever visited. Useless customer service--wouldn't help me find what I had seen on line, didn't know the difference between printer ink and card stock. They mark the prices up compared to what is listed online for the same store, and will only match the price you saw and printed out if you find it online and show it to them. No assistance with anything from staff even though no one was in line. Shop elsewhere.

Visiting Chicago for a conference, and in need of some items that I had left behind, I'm glad that I was steered here by Palmer House staff, because staff member Kenyatta exceeded all expectations. Brief store visit netted everything that I needed, and the items I bought were because Kenyatta knew her store and what was in stock.

Same manager still working there treating customers poorly. Wouldn't even hand me my Amazon Fire devise back. Placed it on the counter and waited for me to pick it up. They sell you these useless warranties and then never stand behind them. This woman couldn't work for McDonalds. I told her I was trying to get her fired and she said "And I'm still working here." She hasn't a clue as to how these useless warranties work but continues to misrepresent them....or just lie about them. I'm not sure if she is just ignorant or just a liar. You cannot simply return them "no questions asked". I was just on the phone for 30 minutes with assurance, was cut off, called back and was told, "someone will be in touch with me but it was not guaranteed that I would get a new device " which is what I was told when I bought the warranty. Otherwise I would not have bought the warranty. The instant ink is also a scam. Cancel the "free" ink and it will no longer work. The Staples manager genius doesn't believe that either. DON'T GO TO STAPLES....DON'T BUY THE WARRENTY....THEY TREAT THEIR CUXSTOMERS LIKE DOGS.

READ THIS IF YOU WANT A BETTER ALTERNATIVE TO THE SOUTH LOOP LOCATION!! If you search my past reviews you will see that this is not my first time at the Staples rodeo. I literally just left the Staples in South Loop, at 4 o'clock where I felt slightly racially profiled and definitely a lack of customer service. Would like to again extend a very warm thank you to, Gail at that location for her professionalism that unfortunately was overshadowed by the complete disregard of customer service by her two staff mates. I do recommend Gail be placed at the head of training for customer service at that location. That being said let's get into the stars. The first star goes to Richard all by himself for his absolute incredible service and impeccable stamina. Even after an incredibly long day dealing with the hustle and bustle of the loop population, he was still kind, still personable, and assertive. It is so refreshing to see someone who is impeccable with your job and committed to just being a good human being. The second star goes to The Beautiful Louise, who also was super personable and impeccable with her customer service. Before I could even open my mouth to her she welcomed me and asked me how could she assist me, while it seems small it's the choice of words and the demeanor of delivery that make all the difference and she really brought it home. The third star goes to the gentleman behind the counter at check out whose name I did not ask, but was also efficient, personable, and great at his job. The fourth star pic goes to the quality of the product at hand, as I have printed at this location before and it maintains a great quality every time. The final start goes again to Staples which is an awesome company and one of which I really hope to see continue thrive. Would actually really love to see Richard and Louise, along with Gail if they were interested be promoted to customer service overhaul team, where they traveled to different Staples to train and help re-organize the customer service energy at each location.

The customer service is great and the employees are very knowledgeable about products. They're helpful and I love how there's 3 year protection on Apple Purchases. I got a $10 OFF next $20 purchase. The store is clean and the staff do not rush you out. I left the receipt in another purse on the 16th so I couldn't recall the employee names to shout them out.

I received very good service at this location thanks to the printing team! Would definitely recommend.

Their website says they have passport photos. Signs in the store say passport photos. But after waiting in line, i was told they don't do passport photos. Good one, Staples.

staples 111 north wabash ave. chicago, il 60602 my first time there the staff member was rude and supervisor there. I got papers printed out and they need better training there.

I highly recommend Richard who handled our printing for a conference. he met the timeline for a quick turnaround. We received super service. we will definitely have Richard do all our printing needs , the next time we are in Chicago!

Work from home essentials. I must have been printing more documents lately, and my black ink printer cartridge decided it wanted to give up the ghost. I usually go to Target for my replacements, since I don't want to wait around on Amazon, and I don't have a Prime Membership. Well, Target's shelves were completely stripped clean when I went in last Friday. I remembered there is a Staples near the Garland Building, on the corner of Wabash Avenue. The sales person knocked it out of the park, helping me locate the last black ink cartridge of the type that I needed. The cashier went above and beyond, telling me I could recycle my old one (which I so happened to have brought with me, so I could compare the model number) and signed me up for the Staples Rewards program. Thank you, Staples, for making it easy to keep on printing!

Not just Asiah, but especially Ashiah the store gets a 5 from this limited-time reviewer. In a hurry, I need a legal form. Stopped at the front check out. "Downstairs, turn right, aisle 18." Asiah also made sure one of her co-workers met me as I came off the escalator. Perfect, quick shopping experience. THANKS!

Came here to print a passport photo since Walgreens charges $15 to take and print them. The employee who helped me was friendly and I was in-and-out the door in just a few minutes. And it cost me less than $2. There's a self-service area with 5-6 big copy/fax machines and it's pretty easy to print physical or digital documents, you just have to email the document to a specific address and you get a barcode to scan at the machine.

3 PM Thursday - my colleague tells me we need business cards for an 8 AM meeting Friday. Ummmmm....I design them on the Staples website and push the order through. It comes back saying they won't be ready until 8:30 PM Friday. I call Staples. I tell her my dilemma. She puts me on hold for about 3 minutes, comes back and tells me they'll be done by 8:30 AM Friday. I get an email at 9:30 PM Thursday telling me they're ready for pickup. I go get them, they're perfect and I have them well before the investor's meeting. Thanks Staples print lady (whoever you were) for helping me in a crisis!!!

Had to get some printing done and Richard was friendly, helpful and FAST! Very convenient and easy to find what you are looking for. Even though it was busy, the lines moved fast!

Store review: Still overpriced, but Staples occasionally will have a good deal. I have not found the super clearance items you find in the suburbs, but I recently needed to buy a ipad usb charger cable after my son pulled it apart. I checked around and none of the other electronic stores carried it at a reasonable price. I was surprised to find that this location had them at 19 dollars which is by no means cheap, but it was a official apple cord. The main floor of the store is in the basement which has quite a inventory, but not a lot of good deals. Even the clearance bins next to the escalator were overpriced. The staff member was friendly for checkout. She even tried to scan the 15% off coupon which did not take as this was a apple product. If you are in a bind and can't wait for amazon or newegg to deliver this might be a alternative worth looking into. Pros: check the online inventory before visiting to ensure they carry the item, a variety of office supplies Cons: expensive office supplies Hidden deals: 1. Sign up for staples reward to earn 5% reward back and free shipping online. 2. Recycle any ink or toner cartridge, up to 10 per calendar month per customer, and, if the Member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days, the Member will receive $2 back in Staples Rewards per cartridge. **FYI MAKE SURE YOU READ THE FINE PRINT BEFORE TURNING IN YOUR INK** 3. Check your email after purchases to get special staples coupon including the 25 dollar off 75 dollar one time use 4. Check online for your coupon wallet for additional coupons

This store has always been really convenient for me whenever I need things for school or for work. I have been going to this particular store for years and never had any problems. I love the customer service, can always get help when I need it. I bought a laptop from here a few years ago and it lasted me about 4yrs... one of the best laptops I ever bought. Staples has good return policies as well because the first laptop was damaged and they exchanged it with no problem. I've also recently bought a printer here after struggling with an old one for years that I finally got rid of. I ordered it the night before and it arrived the next morning, great service. I hope they continue their business models the way it is for years to come.

So incredibly thankful to Richard and the staples printing and marketing team at the Staples. The white glove experience they provided has been unmatched. I've had to work with dozens of printing stores across the country (big chains and smaller stores) and the Staples merits 5+ stars for their customer service and expertise they offered. Thank you so much!

I work downtown and shop at this store about once a month. I only go here if Target or one of the drugstores don't have what I need. There's a cashier who is one of the rudest people I've ever met. I always seem to get the same cashier whenever I shop here. Every transaction is a struggle. I'm not going to give her name, but I hope one of the store managers sees this and responds. I avoid this store unless I absolutely have no other options just so I don't have to deal with this cashier's attitude.

This is the first Staples in downtown Chicago, and when it first opened they made a big deal about it with little musical bands and free sticky notepads. It's not a bad store, as sometimes they have really great deals not found at Office Depot or Office Max. If you really need copy paper, pick up a ream here.

When I needed 5 boxes of a specific rag-content stationery and matching envelopes, a 40-sheet electric stapler and 4 Gb flash card, where did I go? The OfficeMax Express on Michigan? NO! To my favorite itsy bitsy Staples on Wabash. For a Loop office supply store a mere fraction the size of a suburban supply store, they have a surprising amount of merchandise. The one thing they don't carry which other stores do is furniture. Sans the typical particle board desks and uncoordinated chairs, they spend their precious floorspace selling what 98% of us really need: Post-It notes in funky shapes and colors, overpriced binders in every imaginable color and size, umpteen paper (and now disc!) shredders, more ink jet and laser printer models than anyone should need, and myriad electronic gadgets. Because let's face it: when you need some #10 self-adhesive envelopes and you can't break into your work's supply cabinet after hours, Staples is there to keep your sanity.

Very helpful and knowledgeable staff. I'm always greeted immediately and the team has been able to answer all of my questions. Good training and management of employees. Convenient location.

If you have to scan docs to your own email, DO NOT GO HERE!! First, it costs $.55 per PAGE. SERIOUSLY??? Just EXACTLY what is it that I'm using that costs $.55?? I'm not using toner; I'm not using THEIR paper; I'm using a few minutes of electricity and the cost ended up being TWICE what Fed Ex would've charged for an overnight delivery. Second, their scanners (I tried TWO), jam ALL THE TIME!! Third, although their scanners have settings to scan 8.5"x14", THEY DO NOT!! So NOW, I have to use up MY valuable time to go to a Fed Ex/Kinkos to have my 8.5"x14" pages scanned AND now ALL my docs are OUT OF ORDER!! Fourth, they're busy and they have one poor guy trying to help everyone at the counter. For God SAKES ... HIRE MORE PEOPLE YOU CHEAP ASSES!!! Eventually a 'manager' (if she wants to call herself that then by all means but if you ask ME?? No!) wearing a beige shirt came waltzing over to help me but eventually figured she'd done enough and walked away. WTF!!! STAY AWAY FROM HERE IF YOU WANT TO STAY SANE!

Worst customer service. Went to print something out and asked a simple question of which printer it goes to and the guy behind the counter at the print station gave such attitude just to tell me which printer the computer prints to. All I did was ask a simple question. Was it that hard to just respond nicely without an attitude?

I ordered a brand new monitor and it was dead on arrival, but I called a month later as I was away on business trip and did not have time to test out the product. I called the store and they report since I called 14 days after order there is nothing they can do. I will never order another electronic from Staples again.

5 stars because even if I have waited a little longer to have some photos printed, they offered their service for free simply because I waited long enough. It's a very empathetic branch I may say. Thanks a lot to Richard for his services despite the busy atmosphere.

This store has always been my favorite. When the manager realized that I was disabled, he went downstairs in the store and retrieved the item I was trying to purchase. Plus, they have always been so friendly and personable.

I have now visited this location twice, at different times if day, hoping to get some help. On both occasions, I was totally ignored and never even greeted. I am not sure what the employees are doing, but they lack the most basic of customer service skills. The store itself is gross, too. Seems dirty and most of the tech items are in a hot basement. Based on these two horrible experiences, I won't be back.

This is definitely not a Staples worth going to unless you are stuck downtown with no other place to buy office supplies. That was me last week when I was downtown and really, really needed page protectors. Good Lord it was hard to find them. The layout of this Staples is terrible. I know space is tight in the loop, but they could have organized all of this stuff in a better way. The first floor doesn't have anything but reams of paper. That's convenient for all of the offices downtown who are having paper emergencies. However, the rest of the merchandise is almost impossible to find. There doesn't seem to be a logical system of organization on the bottom level of this Staples so I was in there for almost 20 minutes before I finally found where I needed to be looking. Also, don't hope for customer service. The two ladies working at the registers upstairs seemed to be the only people working in the store and they were not friendly, to say the least. I'm hoping I don't ever have to come back to this location. I really love Staples (they are cheaper than Office Depot) and I love their merchandise. I really like the location on Elston a lot better. They're nicer, the store is more organized and it's just a better experience.

Terrible service. I needed to print a few things. I labeled each document with the instructions of how I wanted it done and the staff was just slow, cranky and unwilling to help. I've printed here before and it hasn't been this bad, but Richard just made my experience crazy unpleasant. He also refused to help other customers.

After my last experience, I will never be shopping at Staples ever again. I don't own a printer since I rarely need to print anything, so I thought I could print something quick and easy at this location just a short walk from my apartment. The first time, I wanted to print a copy of a client contract before a meeting. I opted for the 24-hour online order/in-store pickup and it said it would be ready at 2:00pm the next day. I arrived at the store at 4:00pm and my order was not ready. It was only 4 sheets of paper. I asked how long I would have to wait, and the only person working at the copy center said it would be another 30 minutes. For 4 pieces of paper. I didn't have 30 minutes to wait, so I left the store and scrambled to come up with a solution for my clients. Luckily they were very understanding as this could have lost their business. Things happen, so I decided to give Staples another shot when I needed to print something else recently. This time it was less serious as I needed to print a photo on iron-on transfer paper. I came into the store with my own transfer paper and my file on a flash drive. The copy center employee (the only one on staff at the time) couldn't pull up the file on his computer. He asked if he could format it. And lose all my files? No thank you! Do you know what it means to "format" something? I had to use one of the computers that you need to pay to use, just to show that my files were in fact on the flash drive and it was not my problem. I had to (still paying to use the computer) transfer my files onto another one of his flash drives so he could pull up the files. He found the files and still continued to blame me for it not working the first time. He proceeded to print the files as a test and had trouble resizing the images to my specifications. After all that, we were finally ready to print the images on to the transfer paper. After multiple unsuccessful attempts, he calls his manager to ask for advice. In which is manager tells him their printers are not even able to print on transfer paper. I wasted 30 minutes in this store, and money on the slow Windows computers, just to be told that they could not do what I asked for in the first place. The employee actually had the nerve to tell me to take my "free" prints he just made for me that were only just test prints, to "SOME PLACE THAT MAKES COPIES AND HAVE THEM DO IT." Then he just went to help another customer. I'm sorry if I was mistaken...but isn't this a place that makes copies? The COPY AND PRINT CENTER?! I left the store angry and without a product and was not reimbursed for the unnecessary use of the computer. Nothing is EVER "easy" when I go into this store and just causes me more stress. I will never shop here again.

Staples, why do you forsake me and all other persons that pass through your doors? Time and time again I have come into the store with an expectation that they would have what I needed; but instead I see bare shelves, limited stock, and employee standing around chatting with one another rather than helping customers with their shopping needs. When they do they are incredibly rude and unfriendly. The copy station is even a bigger abomination. For one it's understaffed. The single employee that I often see there hasn't had much training with the kind of services that Staples customers need OR he might be so overwhelmed with request that he can't focus on completing a task correctly. I've come in on two occasions to get something copied on transparency and was told once that they haven't had transparency in months (I JUST got a copy of one the day prior) and the next time I would have to wait 30 minutes for a single sheet. Second, if you decide to make a copy at the self service station GOOD LUCK! It's a wreck. Several of the copiers are always broken. If you happen to find a functioning one you might get your documents ruined by the junk and white out goop around the stations. This store is a hot mess. You're better going to Office Depot if you want anything to get done. Good riddance Staples on Wabash!!

You know the kind of mad that makes your blood boil and makes you vow to never, ever, visit a store again? That's my STAPLES experience. So I have my heavy load of things I want to pay for, and I go to the area where it says CHECK OUT. I stand there, obviously being seen by at least two employees, when I finally ask if I am in the wrong line. She couldn't even be bothered to speak to me, she just nodded. I then asked where I was supposed to go and she said "Wherever there's a cashier". Well, there was a cashier in an area labeled something else so I figured that was for a different service. So three minutes later, the poor other girl's line has 6 people in it and she asks the other to go to a register. Her answer? "Where's so-and-so!!!" She reluctantly takes the register I was initially standing at, and proceeds to act like a spoiled child through the whole transaction. So I call immediately after to speak to a manager and get put on hold for over 5 minutes each time, without so much as a "hold on, I'll find him." Nope! Directly to muzak. Finally I did get him and he apologized, but also asked for my name which I refused to give him. Never again, STAPLES. You suck.

Just simple love the store. It's my one stop shop for all my stationery needs.They have a huge warehouse. I would like to specially mention about the staff at the Copy and print section, they are very helpful. Right from taking copies, scanning documents or printing they help you in the best way they can. The prices of the merchandise are also very reasonable.

This is the perfect location for those of us who live in downtown. Staples has all the office supplies and accessories you need at a pretty reasonable price..

I needed a plastic sign holder for a trade show. They always crack when I attempt to fly with them. I placed an order online, and the order was ready for pickup within an hour. I walked to this location from the Swissotel. Nice staff. They quickly found my order. check out was easy. My only complaint is the number of emails that I have received since I placed the order.

Ahhhh, nice. One store chain from the Triple Threat of major office supply store chaines-Staples, Office Max, and Office Depot. I don't love just one, I LOVE THEM ALL EQUALLY! I ventured here last Saturday for cheap back-to-school sales after going to the Office Depot on State/Madison and finding it closed until 10. It was 9:30 when I went there, so I decided to venture to this Staples. I've been here before, last Summer, purchasing school supplies for a friend's three kids. Nothing has changed storewise since then, but what made my latest visit to this location so great was a wannabe employee at the store telling me about ID lanyards that the store had for $4.99 a piece. Because she was so nice and so helpful, and so knowledgable, like a Staples employee would be, I decided to purchase a lanyard. Because this place is bi-level unlike many Staples stores, you have to go to the 1st floor to check out. I paid for my lanyard and the .99 folder I picked up from downstairs in the basement and showed my Staples Rewards card that I've had since July 2005. But at an open register next to the one where I was checking out, was the lady who helped me with buying the lanyard. She needed .95 to cover the cost of her purchase, so I went into my wallet and plucked out a $1 bill and gave it to her. Hey, she assisted me so it was my turn to assist her. This really made my day.

The store was clean and orderly and the customer service was reasonable and overall positive !!! I went into the store to buy a 901 ink for printer .HP! The price was $ 39?!?!?!? In all the shopping sites that exist on the Internet the prices are around $22 !!! By the way, in every parameter, the prices in the store are many percentages higher than those on the Internet: Amazon, etc. I recommend not to enter the store UNLESS IT IS AN emergency and there is no other choices .. & you will save a lot of money and nerves.

So, I hate Staples. I've had so many bad experiences over the years that it's my least favorite place to buy office supplies. Why might I have gone into one to shop? Well, I have a Staples "cash card" after a fight with Belkin and a returned router. So why the 4 star review? Since getting said card I've gone into the 111 N Wabash location several times to buy school supplies as it's only two blocks from school and usually a better experience than buying from the school bookstore. Just about every time I've been into this store I've gotten extremely quick, polite and helpful customer service, jumps and leaps above and beyond my average Staples experience. This is not what I'd expect, especially from a downtown location, but I wanted to give a shout out to the attentive and positive employees that always make my day a little bit better. Thanks!

Convenient: just a block from my house, better than running up the avenue to Best Buy or other drab office stores. Great for quick runs of essential basic items, I haven't really used them for expensive or large purchases for some reason. The staff are nice but hard to find, seems like there is one person if any in the basement. The layout is a little depressing in that all the cool stuff is downstairs with artificial lights, which always dampens my enthusiasm. Relatively easy to find most things by yourself.

I ordered a floor mat for next day delivery on a Monday. Next day it didn't get here, eventually I discovered that delivery guy didn't have enough time and apparently quit at 5 pm. Instead of delivering next day....I would expect it to be first thing...their system reported that it WAS delivered! (not done). Next day after I contacted them, it was to be redelivered. Still no action on day 3; on day 4 they have advised it will be one week after order.....hardly a next day delivery. Now waiting over the holidays to see what turn this takes next. I indicated that others are delivering all day and night, weekends, etc. but apparently Staples has a "9 to 5" schedule and fails to keep customers interests at the forefront.

Absolutely garbage. Every single printer for customer use was broken. The only working printers were behind the desk, and the printer person didn't know how to use them. You really don't know how to print with the bond setting? Come on...

Pam K was incredible as she helped me select a work chair! I was pleased with her kindness, knowledge, and thoroughness. She went well beyond basic service to help me learn about the features of different models. After shopping a little more, I went back the next day to purchase one of the chairs we found during the online search, Pam M was working downstairs and printed out the slip so I could make the purchase. Stephen was working upstairs and he was also helpful. Wonderful customer service at this store! Much appreciated!!

I went in there yesterday looking for letter size file folders, having walked from Water Tower Place. They were stocked out of their house brand 25s, which had 3 empty slots on the shelves and the house brand 50s had NO slot. The employee said that I could order it from the web site. Well, duh. I'm in the store because I needed it NOW. The branded files were much too expensive. I found that the one type of file folders that TARGET had were cheaper and several better alternatives at the Office Depot a block away, which is much larger. I kind of like the Staples in Glenview. This one? NO.