Starbucks

Nothing too crazy. It’s an airport Starbucks. The food was put together in a kind of sloppy way, but was hot and tasted decent, and the drink was perfectly good. The staff weren’t particularly friendly, but again, it’s in an airport. 🤷🏼‍♂️

Newly Opened in JFK Airport.. Waiting time is less but anyways it depends on the crowd ...less waiting time in the mid morning Staff were really working hard, they were quick, choices here were good just like another Starbucks outlet in the city..

I understand JFK airport is quite busy and it can be overwhelming. However, as a store their delivery/deliverables NEED a restructuring ASAP. They were slow due to insufficient workers, nasty and rude. As most individuals noted the wait time for mobile orders is outrageous. I ordered on the app at 816 am; per the app it would take my order 17-20 to be completed. Cool this means 1 person could stay back to get our order. Then the others had enough time to stop by the flight gate and place our bags. As I walked out of the security checkpoint The line was in the middle of the corridor by the Christmas tree display. Thus their in person ordering also needs work. Whilst waiting for my order Meer (sp??) raised her voice at a women inquiring about her 2nd order she had been waiting on. Her exact words were “we’re working as fast as we can (only 2 employees making items, 1 cashier). You can either wait a little longer, or get a refund those are the only options.” She then went on to say “we’re not sitting around like little monkey not doing anything”. The crowded area fell a little silent at this remark and some people looked around. This was very rude and very uncomfortable/unwanted interaction about an inquiry of an item she ordered. As for wait time, I spent a good hour in total waiting for my order (3 Honey Citrus tea and 1 hot coffee). Which all came at different times and was not good/as expected. This is crazy since the app estimated my wait time at 17-20 minutes. Glad I had the time to wait for my order. Or I would have been like others who left the items they purchased. And we all know Starbucks isn’t cheap!

This Starbucks is super slow they definitely need more people, the amount of customers leaving their order behind because their food wasn’t done was outrageous. we order 2 ham and Swiss, a muffin and two vanilla blond ice coffee at 6:34 a.m. at 6:48 we received the 1st sandwich I asked a few times about the order all they kept on saying was “is coming”. Our flight was boarding at 7:30 at 7:48 was when we received the rest of the orders almost an hour to wait for your breakfast is insane. They need more faster trained workers at this location. Since it could get pretty busy.

Disgusting service. I hope the owner of this Starbucks sees this and figures out a way to discipline whatever employee was working at 2:45pm making drinks, wearing a black head scarp tied in the front. This was the most disrespectful encounter I’ve ever had at Starbucks. When I very politely told them that my drink was ordered iced and not hot, the employee walked away and said “it didn’t say iced!” Once I kept standing there waiting on them to remake it (which is Starbucks guarantee) she then handed me a cup with flavor and milk and NO coffee. When I looked at it she very rudely announced “it doesn’t have your name because your name is on the hot one!” And then threw her hand up and rolled her eyes when I told her that I wasn’t looking for my name. Attaching the photo of the drink to this review. The owner of this location needs to do a better job hiring folks who won’t be blatantly rude to customers for absolutely zero reason (oh and by the way the employee was not wearing a nametag when others were. That should tell you all you need to know)

Worst Starbucks experience. I get it long lines of complicated orders. Do like other places do and turn off mobile ordering so you can have more control. I ordered the special holiday latte... I got the latte but without any whipped cream or topping. It took at least 25 mins for pastry and over 40 minutes to get a drink and almost missed my boarding call. For the cost of these drinks, the presentation and service are key. All the staff were stressed and resulted in attitudes. I recommended opening another location in the terminal because the tiny stand isn't working for the number of people that bombard the space.

Worse experience ever. The cashier was extremely rude. I was given attitude the minute I walked up to the register. I let is slide at first and gave my order of two drinks. Once the order was completed I had them scanned the app since I had some money on it and waited to be given the difference owed. I was told my difference was $13+. I found this to be a bit odd since I had only order two drinks and the amount on my app was $12+. I then asked the cashier to explain my charges and total. He seemed to have been bothered by this request and did so while giving an attitude and rolling his eyes. Once again I let it slide because I didn't want to make a scene. He explained that my total was $15+. Then I asked if the $12+ was deducted and he stated yes. I then proceeded to explain that if my total was $15+ and the credit was $12+ then the difference of $13+ and his math was off and made no sense. He stated that I didn't understand him because I was stupid and started to argue with me. The name calling continued. It seemed like there was no manager to take control of the situation. There was one person who tried to control the situation but failed. The cashier refused to leave the register when asked since at this point I no longer wanted to deal with this individual. She stated to me that she couldn't make him leave the register just like she could get me to leave the store. At that point I asked for my order to be canceled which she stated it will be and walked away. I suggest that someone from corporate visits this establishment and take the complaints/reviews into consideration. I don't think I am the only one who has gone through such an experience.

I ordered a venti iced coffee with caramel drizzle inside the cup which I didn't get. I came back and asked if they could add it because maybe I didn't explain myself well and I also asked them if they can add more creamer because it was so strong and dark. They asked me what type of creamer I wanted and I said any flavored creamer, the girl went back and I'm watching her add syrup, not creamer, comes back with the coffee still the same. They seemed bothered and I said f it and just left and literally through the whole thing in the garbage . Threw my money literally in the garbage cause I just couldn't drink that . I've worked at McDonald's before and if a customer wanted to adjust their drink I never made a deal about charging them extra nor did I get bothered about it because at the end of the day I'm not getting top pay at that type of job and I always pride myself in the customer being happy with their drinks.

Location: JFK terminal 5, gate 22. Line is long in the early morning. Mobile app: Skipped the line by ordering with mobile app. Food was ready in less than 5 mins

Another Starbucks miss and this is probably the worst yet. Vanilla latte that tastes like lightly flavored coffee water. Absolutely horrible!!! All the airport food looked pathetic, so I figured I couldn't go wrong with a breakfast sandwich from Starbucks. Wrong! At least it was only in the $6 range. Pure let down! Only positive was line moved quick. Waste of money!!!

They have 7 workers inside, i was 3rd on the line to order at the cashier and they took 15mins to get my order..:( the slowest starbucks in the busiest area. Not even friendly.

What can one say about Starbucks? It's simply McDonalds, Burger King, or any other large corporate establishment. The menu is set and fairly consistent regardless of the location, although some locations do offer more or less. So, essentially, it boils down to staff, service, cleanliness, and layout Frankly, it must be very difficult working at an airport coffee shop. People are anxious, uneasy, and often in a rush. I ordered two mocha Frappuccinos with an extra espresso shot each. The person taking orders was friendly enough yet somewhat curt. They seemed to have good backup staff, and the product was moving well. I did detect a bit of confusion as to who was doing what. There was a good number of people waiting. My order came up in ample time, and frankly, it was exactly what you expected from Starbucks, all rather routine and ordinary. It's a fairly constrained space and a grab and go type of place.

Bad and slow. Unfriendly and don't say hi or thank you. They got my drink wrong but didn't apologize just went back to joking around behind the counter. The order tasted wrong, drink didn't have enough caramel in my macchiato and sandwich was overcooked. Normally I get great service and food at Starbucks but not at this location.

I cannot imagine the traffic of a JFK terminal Starbucks and how overwhelming it must be. The mobile ordering is convenient but very slow. The apps recommended pick up time was not accurate and I ended up standing in line for a while. I got my usual Starbucks order and it was pretty bitter and not what it usually tastes like.

I was flying to Michigan and I NEEDED a coffee. I could see that the line was very long and slow, but honestly what do you expect? The person who took our order was really kind and got our orders right. I ordered an iced tea for my sister, a latte for her boyfriend, and a matcha latte for myself. The only thing that I would have changed about the experience was that they added toasted vanilla in one of the lattes instead of regular vanilla which is definitely not a big deal. This location does so well for the number of people they have on their line every day. I would love to give this location a shoutout for how fast and efficient everyone is. It was also early in the morning, so they deserve so much credit for their hard work.

It's not all fun and games for those in the travel game (#1), but one of the low points of constantly being in transit is dealing with places like this Starbucks in Terminal 5 at JFK. Most aren't looking for much; just a solid cup of something strong served with a smile. And this place can't even do that. After countless visits, I've pretty much noted: * The wait: Whether it's in line or for a drink, people are constantly waiting. I've seen some people abandon receiving their coffee because their names are called over the intercom to board. (#2). Which leads me to... * The staff is slow: Even when they're hustling and bustling with a full staff, they somehow are wildly inefficient about getting stuff out and quick. * Mishaps are common: Have I walked away with someone else's drink or found mine to be slightly off? This has happened to me almost all the time. When in doubt, check your drinks before leaving. * Every day is a case of the Mondays: It's all about attitude and one can get plenty of it here. Maybe it's ranting about all the other aforementioned points that has gotten me some serious 'tude from the staff. Even if I say nothing, I somehow still end up here. Essentially don't come here in a hurry and have low expectations. If somehow they manage to surpass those and with flying colors, maybe there's hope for the rest of us bitter travel folk (#3). __________ (#1) Just like Yelp, one needs to take the good with the bad. (#2) A combo of not knowing better and excessive optimism. Free coffee anyone? (#3) Who are we kidding? The customer is not always right.

Worst, rudest service I've ever had in my entire life. I thought Starbucks had higher standards!! Everyone behind the counter was rude and slow. Miriam in particularly refused to give me my order unless I addressed her correctly by saying "hello how are you first"! WTAF?? I loved Starbucks, until today!! Never again will I pay for that kind of disrespect!!! Oh, and the order was all wrong and I never got the food- didn't want it after I saw how they were. What's going on SB????? Do better! That was a horrific experience.

Proud I guess to be the 100th negative reviewer for this place. I have zero expectations for airport food. I still did not expect to see this low rating only after I spent my money. On top of the fact that my international bday trip was ruined. I get here to this raggedy Starbucks, wait in line 15mins, then another 10mins for my order, just for it to be incorrect. I was fine with having the whip cream I didn't ask for removed. What I didn't ask for, was the dreaded barista to get sassy about it. Apologize, keep it moving. Instead he says, "If woulda known, it wouldn't be on there." Comment not needed. Since I have time, let me attach the order here since those don't get read down the assembly line. And the drink was trash. I think they messed up the milk. I felt weird after I drank it. I don't drink milk only oat or almond. My bill for two items would have been $15 had I not used points for one of the two items I bought. Skip this one, believe the rating.

I've been to many airport Starbucks, but this one was alright. The person taking my order seemed very rushed and annoyed, but she did take the time to make sure she got my order right so that's fine I guess. Their drinks are standard for Starbucks. No complaints about that. The other staff are busy working on the drinks and the line moved pretty quickly when I went. Overall meh.

This location is inside of the Jet Blue terminal as soon as you enter the hall to the left. I appreciate it in having the option to use the app to order, but the accuracy is nowhere near on point. Many items were sold out in the app, but available in person. It took 40 minutes to make an iced espresso drink and they even forgot the syrup/sauce, when pickup time waa 10-15 minutes. I didn't complain because they were swamped and the manager wasn't helping at all. In-person orders seemed to take precedent. I'll take that into account next time.

Like others, this is the worst Starbucks. Long lines, wrong orders, staff are rude and unengaged. Asked for a cup of water and they said no. I am loyal to this brand because it's consistent. Traveling domestic and internationally I look for them. But this location is the anti-Starbucks brand. Interestingly enough, I get so much better service at other vendors in the terminal. Sadly, I won't be going there anymore. I paid $9 for my coffee and it's bitter and not drinkable.

The wait is really the worst thing about this location. But other than that, everyone is nice and if you have an issue with your order they address it.

Hands down the worst customer experience at any Starbucks around the world! Rude employees and talking too loud if their personal business.

This Starbucks is located in terminal 5 which primarily services JetBlue flights. The line here is usually insanely long especially when I arrive early in the morning on a red-eye flight. On my last visit, one of the employees was shouting which items that they did not have. They were out of cream and breakfast sandwiches, so I couldn't get my usual caramel cream cold brew and sandwich. I ended up getting a Caffé Americano. I skipped that long line and placed my order on the mobile app. That saved me a lot of time from not having to wait in that line!

This Starbucks has gotten so much better ever since they started mobile ordering! They have someone standing at the end of the counter handing out mobile orders too which is so helpful. I always order my drink ahead and it's always ready when I get there. My order is always right.

This is the worst starbucks I have ever been to. They ran out of pretty much all foods and didn't even have fraps. The line was ridiculous to begin with. Then when I was standing there waiting for my Crossaints the employee put it to the side covering up the name like it was meant for another order...I didnt touch it because it would have been rude to touch someone elses food. She never called out a name or nothing.

For some reason this particular Starbucks is so inefficient. Only one cashier even when there are so many customers. They are definitely not trained to serve large amount of customers which doesn't make sense consider this is one of the most heavy traffic terminal. Starbucks need to be better here.

You would think that they would have more then one Starbucks in such a large terminal. Very very very slow service. Give yourself enough time.

This has to be one of the worst Starbucks I've ever been to. There were times (not just once) when they had NO espresso drinks Today, I was told their scanner isn't worming, no big deal, just can't redeem my free drink or earn stars. Then they make my drink wrong (can't really talk to the baristas because they are all running around frantically). Waited more than 20 minutes for a tall tea (English breakfast) for my wife, when I finally went back to the register and asked about it, and the response was... we're out of English breakfast .

The line here is always so long, regardless of when you come. I was stuck waiting for about 45 minutes and had to jump off the line when I got to the front because I was about to miss my flight. They should consider hiring more people or changing the way they operate because it unfortunately isn't working

Awful. AVOID! The line was very long. Waited for 30 minutes and only moved a few paces before having to leave. I wouldn't come here unless you have 2-3 hours before your flight.

if you have a flight to catch, DO NOT ORDER HERE. You will miss your pickup. One of the employees was standing around on her phone while one employee was busy heating sandwiches, one making drinks and one calling out orders and the manager was the only person taking orders at the register with a line of more than 25 people and one employee was stocking? Perhaps ? Not sure what he was doing. Basically, of 6 employees there only 4 were working on taking orders, making orders and giving out orders. I waited for more than 25 minutes after ordering and they still didn't get it started before I had to leave for my flight. Don't bother.

Very nice and friendly staff, clean sitting area, great music. I got my usual quad on ice and it tasted as it should. Quick service too.

Worst Starbucks ever! I went up and said explicitly I wanted to use my stars for a hot tea and I made sure they would accept it for the tea I was getting. The cashier said yes and insisted I scan my card but she charged me the full amount without applying my stars. Then this other lady said that I didn't have enough points IN THEIR OLD SYSTEM and they couldn't update it. I was really upset that they didn't tell me ahead of time and pushed me to scan before I was informed. I had a previous situation where I went to another Starbucks and they didn't accept my OLD rewards so I had to switch over, so to lose out on MORE stars BECAUSE of the old system is just frustrating. Also my egg bites came smushed and a little crunchy on the sides. It was fine, I like crunchy, but hard to cut through using a plastic fork. The icing on the cake was when the other lady said there's nothing they can do and then began muttering about how some customers just want to escalate things. Umm????? Hi I have bad hearing but I can still hear you! I get that it's the airport, but it's 5 in the morning and y'all just opened. I mentioned that everyone at Starbucks is usually nice, and she responded that they are nice and it was me that was the problem. Horrible service, but I guess that's what you get for wanting some tea and egg bites at the airport.

Not sure why the low 2-star rating but my experience at this Starbucks location was good. This Starbucks is located in Terminal 5 next to Gate 24 (JetBlue). When I arrived, there was a short line. It moved quickly. I ordered a tall vanilla latte with coconut milk. It cost $5.50. Yes, it costs more here than your regular Starbucks - people be trippin' in their reviews about how expensive it is. It's an airport. Everything is marked up. I mean a bottle of water is like $3 or $4 at the airport. Anyway, the barista and cashier were both friendly, professional - not to mention fast and efficient. My drink was ready within minutes of ordering.

By far the most unorganized Starbucks within an airport, I've ever visited. I simply ordered a Grande French Vanilla Misto. The cashier asked me do I want that hot or cold. That was a red flag right there, that she had no idea on what type of drink I was asking for. Nevertheless, she rung me up and I paid for the drink. I waited nearly 15 mins for this drink...and of course the drink wasn't made. It was semi busy...so I understand things happen, but come on, a customer is standing there, no acknowledgement at all, in regards to "hey did you receive your drink yet/what did you order"... I finally got a young lady's attention. She asked me what kinda drink I was waiting for. I told her, she didn't even know how to make French Vanilla, yet alone if the milk had to be steamed or not. I'm a man, it's disrespectful to go back and forth with a woman, so I simply just asked her, to add the half & half milk and I'll be on my way. Not how I planned my Starbucks visit to go, but yea, shit happens. Definitely won't recommend this location to anyone.

$.80 cents extra for coconut milk on a grande coffee!!! what happened to the big corporate push to get people to switch away from dairy in 2020? No vegan food options on the shelf A line out the door about 25 people each time I've been here! The only reason I give 2 stars is that the staff is friendly and I'm sure they get crap from customers all day long. Step it up people this is simply wrong

This is a good SBUX. Why? Cause it's clean. And everyone is efficient. And they have a system in place. People called patrons wait on line. And they don't go to the register to order till someone, like someone behind the counter, shouts "next". And then you order. Fast. It's New York. And they make the stuff you want. Fast. It's New York. And don't go up to the register till you're called. That's a breach of protocol. Don't do that. It's New York. People know how to do things fast here. Their brains aren't fried. Like some places we know. Oh and 6 YelpElite19BrittZ would be pleased to know that no one working here was on their cellphone. No. One.

JFK Airport, Terminal 5 (Jet Blue), After you go thru security, you will find this Starbucks near Gate 22. There are several other Food places here, so walk around a little to get an idea. Restaurant or quicker...Jamba Juice, Baked by Melissa, Cheeseburger Cheeseburger--I like the name ...via a classic SNL sketch w/the great ones. This Starbucks had nice service, and the consistent greatness in food & beverage I have become accustomed to. SBUX, you have me spoiled. Glad you are here!!

Terrible crew. I ordered triple espresso, got one shot and they argued with me that's it's triple. I also watched them make it. Horrible service. They are very quick to yell at their customers.

After countless mishaps at this Starbucks, I'm inclined to leave some feedback here because this is literally the worst Starbucks I have ever been to. It's to the point where if I can book flights out of another airline or hell, airport even, I will do so, thinking of my coffee options (half kidding). It's been roughly a dozen times that I've suffered this Starbucks, and believe me, if I could run across the terminal to another one, I would. It's your only choice inside the terminal. There is always, always, an extremely long line here and it moves very slowly due to the ineptitude of the people behind the register. Today, I walked up and placed an order for a quad Americano in a grande cup. Super basic, no? She rang it up as four shots and then was like, "in a grande cup?" as if I was crazy because yes, that would be dumb. "No, I'm asking for four shots of espresso in an Americano," I clarified. And I got a huge tsssk as she asked the manager to void it. What? It's the same damn price anyway, so why would you do that? Just write the damn symbols down on the cup and let me be on my way so that other people can get their damn coffee and make their flights. And I wasn't the only one. I watched person after person before me take forever at the register. I mean, let's face it, typical Starbucks customers are asking for things that run the gamut of pumps, whip, caf, shots, etc., often in the same order. It's pretty comical how Starbucks employees don't even blink an eye but execute the order quickly under slammed conditions. The people they hire to work here are just out of their element. My order 9 times out of 10 also just tastes off. Trust me, if I can skip the coffee til I get to where I'm going, I do, but this morning, yeah, I was desperate. I wish I could do Dunkin' Donuts, but it's straight up swill.

I love Starbucks and get coffee there several times a week. The JFK airport Starbucks was a huge massive disappointment. I'd been anticipating getting off the plane and getting a hot cup of coffee during my layover. This is the worst Americano I've ever had. It's basically just hot water with a bit of a bitter aftertaste. Horrible. Avoid this Starbucks if you can!!

This Starbucks is the absolute worst. The line is extremely long. If you try to order from the app ti si a mobile pickup, the only way to pay is wth a Starbucks card. You can't even use your debit/credit card. Such an absolute disservice to people who are traveling. Smdh

Waited nearly 30 minutes and ended up the wrong effing drink (regular latte instead of chai and I don't drink coffee). Total waste of money and I only realized the mistake while I was boarding my flight so I couldn't go back. They need to get their shit together here.

This Starbucks has some of the nastiest employees I've ever experienced. They are beyond rude and disrespectful to customers for no reason, barking at them and yelling. This is for the Monday morning opening staff. The Starbucks app says they open at 430 but they wouldn't open until 5, she wouldn't answer anyone's questions and would just yell she isn't opening until 5 and didn't care what the app said even though mobile order also said opens at 430.

Really bad to Ling of a wait. Madness need more people and staff. 40 minutes and still waiting

1. The location in terminal 5 SUCKS!!!!!!!!!!! 2. closed 20 mins before scheduled closing time 3. Customer service skills needs an upgrade. People need to be hired who want to work. 4. Only giving one star cause I can't give any lower.

Cranky staff. Always a long line. They should know they need a larger location for a Starbucks.

The rudest Starbucks on earth!! They called my name and told me to wait for my order. 25 minutes later I ask where is my order and I got ignored 2 times and other associates ask me to wait to be called again..but I was confused coz they already called my name 35 minutes later finally got my order

This location doesn't just give bad customer service; it's downright hostile. I had a cashier, I think the receipt said her name was Kiki or something, if the manager or corporate wants me to find the receipt, I'm pretty sure I can. Anyway, she just yells "next!", doesn't greet me, doesn't smile, and takes my order. When I go to pay with my app (mind you, I've been holding my phone up the entire time), she says, in a very hostile tone, tell me how you're paying, "I can't read your mind." I was completely shocked and had to hold my tongue because I was so close to telling her off. It's completely unacceptable to have an attitude in any customer service position, especially at Starbucks, which has a reputation of giving decent customer service. Honestly, the cashier could have just been neutral and it would have been fine. But she was completely rude and hostile, and I'm so glad I won't be back to JFK for a very long time.

Workers are very rude as someone who previously worked for Starbucks I think corporate needs to visit and review the staff they have hired. I've never had an experience like this at a Starbucks... very disappointed. An older man in front of me ordered a "mocha cold with ice" and she rolled her eyes sighed out loud and said SO YOU MEAN AN ICED LATTE SAY ICED LATTE THEN.

I usually end up here around 5:30 or 6am after a red-eye flight has landed at JFK. Even then, the line can be fairly long...and while I'm sure they're just trying to get everyone's orders done, well, there's pretty much always a group of people trying to pack in as tightly as possible to get close to the small counter space where they leave completed drinks. I've never really had an especially friendly member of the staff here either, but whatever... I'm just trying to get caffeine into my system so that I can make my connecting flights without passing out at the gate area first. No real issues with my drink orders, but it's never going to be the best order of coffee either. It's an average experience all around.

They are always understaffed. It's 2021 make it app orders only for pickup and get to moving. Takes way too long to get one overpriced cup of coffee.

This is the worst customer service ever at a Starbucks location!! *Especially at an airport location Manager is beyond rude and inpatient!! I'm a loyal customer at Starbucks, and this location is defiantly not what Starbucks is known for! And to top it off asked for a Venti double-shot on ice, and they had to remake my drink!!!! This could of been a grande not a venti

When you need to get high before your flight and want some quality coffee you end up getting saved by the mermaid. I like trying different coffee shops but usually they leave me disappointed, but the mermaid always makes it right.

This is the slowest service I have ever had in the history of being a Starbucks customer. The DMV is faster

Worst starbucks ever. Slow staff. Not welcoming. Do not pay attention to people that walk up. You can tell they do not care about the customer experience. Despite the location an being in an airport i have never seen such a lack of pride in the work that is in front of someone. If this is a corp location, train and hire better. If it is a franchise, good luck anyways. Dont go. Despite needing coffee or a quick bite.