Starbucks

Don't purchase gift cards from this store. Someone is stealing the numbers and using the cards when they've been purchased. Update: STILL no resolution from Starbucks, or my credit card company on this issue. I've spent countless time on the phone trying to resolve this. Honest people getting shafted daily. :(

Unprofessionalism. Sadly, I don’t like leaving bad reviews but I cannot find a store manager (named Colton) to file a formal complaint. This review is for a behavioral complaint about a single staff member (Shaleene) and does not reflect on the other wonderful baristas at this location. At 6:15 am on 11/1/2024, I entered my neighborhood Starbucks on 23rd and 8th and purchased my usual regular tall coffee in the morning. As I exited, there was a female worker named Shaleene in front of me rolling a garbage can out the front door. I followed behind her and she held the door for me and I said “thank you”. As I walked away she shouted out at me in a rude manner “you’re welcome”. I turned around and told her that I said thank you. She argued with me that I did not, which prompted me to walk back into the store and again explain to her that I said thank you and surely she did not hear me. I stated that I am a frequent customer and requested her not to be rude toward me as I live around the corner of W. 22nd and 8th and come often. She stated she knows who I am and that I am the one “who is always rude and rude to all of her staff” about “dark roast”. I reassured her that I am always nice to her staff, but regardless her behavior is no way to treat a customer. She told me her name, when asked, and identified herself as a SUPERVISOR (this is my first time seeing her at that store) and was still unapologetic. I told her she was upsetting me enough not to bring my business back to this Starbucks, which prompted me to ask for the name of the store manager (“Colton”). Unfortunately, I will not be coming back to this store with this employee there as I feel uncomfortable with the unprofessional treatment — assuming this is a pattern and will happen to me again and other customers in the future.

The doors are a but hard to open but it's got a small seating area and very kind baristas.

She lets us order a coffee but closes 5 minutes after, no store hours on the door

Nice place , especially when on your way to the ACE station. Calvin is super friendly and nice to chat with!

The Barista named AL at this location is a true professional. I had ordered the same drink twice earlier this morning at different Starbucks locations. It came out wrong both times and the drink had to be thrown away because it was to watered down. When i told him this, he put the order into the system and went back to make the drink personally. I will now be frequent thing this location by choice. Suavé Al!!!!

Worst staff. So Rude and impolite. I wasted my day by encountering this place and person. She said she was from portirico.. but behaved like she owes NY. She asked me to go away. When I knocked on the store window. She opened and said they’d re short staffed and she will open when she will.. I can wait or I can leave . I said it’s already 6.00 she said ya but I can’t open now. And was just plain rude and filthy. Never going back to Starbucks again !!!!!!!!!

This location discriminates on who can use restrooms. Telling customers there are no public restrooms.RIDICULOUS.

Ordered 2 drinks. When I arrived, they had one of them ready on the pick-up counter (it said on the label drink #X / 2). I waited for 20 minutes, the second drink never appeared. Despite standing there making eye contact the whole time, at no point did any barista come to address me. I had to wait in the regular purchase line to get the chance to tell the cashier that I never received my second drink and it had been over half an hour since I ordered it. He shrugged and told me that "somebody probably took it" and that there was nothing they could do for me. No offer to remake the drink, no refund, nothing. This is without a doubt my worst experience ever at a Starbucks. The most astounding thing was that when I went to Google to post a review for this location, Google had a pop-up which said "Posting reviews is disabled for this location." Now if that's not despicable behavior from a business, I don't know what is.

Arrived for my confirmed advance mobile order to my drink not ready, staff on cell phones and made to wait for service until after the line, and told the manager Colt will not refund the order

The drinks were great. My family ordered a pineapple dragonfruit, mocha cookie crumble Frappuccino, and coffee. The workers are very nice and fast working. My mom and sister needed to use the restroom, but they said it's only for workers. They had to get out of the store to use the restroom. The drinks and cake pops came pretty fast but it's not the best Starbucks I've been to.

Decent Starbucks on the corner of 8th and 23rd that I have been to a lot lately. This location is unique as it has a to go window where you can pick up your mobile order drinks rather than go inside. The coffee is generally fine, however we have had some mix-ups lately on milk/no milk/ oat/whole milk, no straws, etc., which can be a bit frustrating.

I can only presume Starbucks is having a hard time staffing this location? I've come in two weeks in a row on a Sunday mid morning to encounter only 2 ppl working the shift. The first week I had to walk out. Second time around I played it safe by ordering basic medium roast coffee-- it would have been too risky to order anything labor intensive. Will avoid in the future.

The drink was fine. But it is completely unacceptable that they refuse to let customers use the restroom. The employee actúally suggested I use Popeyes across the street. When I asked why a snarky male amply said "because customers use heroin in there". If that's happening hire security, but don't make a basic amenity off limits to paying customers - that's shabby and disrespectful.

This location just kind of sucks. They are generally nice when they take your order, but the last few times I was there, they forgot to make my drink and only remembered when they saw me standing there for a while. I order things like coffee with milk, and even when it's slow it takes them 1000 years to get to it. The main reason I hate this place is that they never have breakfast food - they either never buy the ingredients or they refuse to make it because they're lazy. It doesn't matter the time of day, I've gone in early to be told they don't have anything. If I come past 10 they tell me breakfast is over. Hello? You know there are dozens of Starbucks in the city, right? We all know you're full of shit and just don't want to make it. Whoever runs this store is either clueless at what their employees do or are just a sloppy business operator. Oh yeah - also - whoever thought it was a great idea to put a ridiculously powerful fan by the front door is absolutely brainless. Your guests don't want to have to fix their hair every time they walk into your store. Thoughtless design and operation through and through.

Friendly baristas working mid-afternoon on a Tuesday. Typical Starbucks menu of items. Really tiny location. Very limited seating filled with wifi hogs who take up space for hours nursing one coffee. Worst of all the bathroom was closed/ out of order. Really? Can't drop the kids off at the pool here!

Service sucked. My hot chocolate was ready, and the staff woman said: "It's over there"... Instead of handing it to me. Yes, I know how that sounds, but it's Starbucks. They are supposed to call your name and give you your order items. Also they have a bathroom, with a code... but don't let customers use it. Hmmm... that's interesting. Don't go into this little shithole. It's not worth the pain.

Worst Starbucks I've ever been to. There was trash everywhere, and it looked like it hadn't been swept in days. The cashier was too busy talking to friends that had come in to focus on my order. I went there to get some work done, and they were playing rap music. I couldn't focus on anything and it was not all the atmosphere I would expect from Starbucks (or any coffee shop).

It's the little things that sometimes really make all the difference. When I stepped into this Starbucks today I was a bit put off. No, it wasn't the seating - there was actually plenty of that free (well, I consider anything above five seats free in a Starbucks "plenty") and no, it wasn't the fact that I'm not sure the bathroom was working. It was partly due to the small mob of school kids who were getting in the way of the line, bumping into customers (and causing them to spill their drinks) and partly the exhausted look on all the barista's faces. You could tell every single one of them needed a break and that it had been a long day and I felt for them. The decor in this branch has been upgraded with the wood panel and modern look that most Starbucks branches have adopted. It is a nice set up and I kind of liked the long bench seating though I can imagine it would get uncomfortable sitting there too long (which might be the point). So what made the difference? Frankly the service and end product. I ordered a Chai Latte and the barista who took my order smiled, was courteous and made it a point to tell me to have a nice day. That sounds odd to say right? But how often do you get that at Starbucks? I sure don't. The fact that you had these crazy kids in the place, the long hours and so on and she still took the time to do this (and make a good latte to boot)? Well done Starbucks. I'll be back when I'm in the area.

This location has very friendly employees but ordering from mobile at this location is a mistake you do not wanna make. People came in and ordered had their drinks and left 10 minutes before I received an order I placed 5 minutes before reaching the store. I know next time just wait until I get to the store to see what the queue looks like.

The worst Starbucks and service in the city - go to the one on 19th and 8th because it's right around the corner and they are way nicer.

Not my favorite Starbucks around the block. However at least they do their job right.. sometimes. They poured less of my drink in my venti and only have a little bit of the drink itself left. The employees were incredibly uncertain of the Starbucks app correctly which waste a bit of my time including everyone else's. They were all talking and being distracted and I just had enough of it already. Don't recommend.

Let me tell you my experience I am not a Starbucks customer my coffee shop was closed so I decided to get my coffee from you guys. I would not give this store one star. I went in this morning stood on line they yelled at me for not wearing a mask. I put on my covering they still said it wasent a mask bad then when it fell they reprimanded me and one of the baristas told me that they not care about the government that they have there own policy. Meanwhile the whole store was packed with ppl. thanks for the welcome back Starbucks after too years never again. I would give one star but this sight is requiring me in order to post my review. very disapointed when the regular cure was there I had no problem picking up coffee for other ppl. It is what It is.

The store needs to staff workers during the morning who are attentive to mobile pick ups, and teach them to recognize and deliver orders promptly. The person in the area was talking to his neighbor instead minding the pickup area. Customers do not mobile order in advance so we can stand around waiting for someone to figure out our order and take their time giving it, then lecture us. Please remember that and improve. If you don't want us to have to collect our paid merchandise ourselves, be attentive and able to get it for us.

This review is for the lovely gentleman that is so great in the early AM's when my eyes are half open. He works the 5am shift definitely on Wednesdays. I think his name is Able? Or Abie? He is very kind, and despite me barely being able to speak he is always super fast, and helpful. He always has a calm smile on, no matter who he is dealing with, which is fascinating to me because I would wanna drop kick everybody that early in the morning. Anyway, he makes my morning calmer. So thank you Able/ Abie?

I come here regularly. I had a real nice customer service experience. The barista was excellent, extremely helpful. Al helped me and made m lemonade perfect. And yes, that smile . Highly recommend this place and come here for Al.

Truly dislike this location. Older male barista is truly rude and needs to be replaced! He must forget that the customers keep stores open as well as his job! They always have an issue if you ask for your drink to be more personalize (ex: light ice, extra vanilla.) or they make it seem as it's an extra cost! I have called corporate serval tines! And they are more pricey than other locations!

This is the closest Starbucks to my job. Getting my order can be kinda slow, but I guess that's expected given Starbucks is such a hot commodity. That said, everyone is always super nice, but Abie is a rare gem who goes above and beyond for the customers. I could be having the worst morning, and his infectious smile and purity outshines all of that. He is truly remarkable and I'm grateful he's at this location. I'd trust him with my life tbh. I think human interaction is overrated, but he gives me hope in the human race. Please consider giving him a promotion or a raise. He deserves it and is totally carrying this establishment on his back.

This is the worst Starbucks location in the city. Very long lines, long wait for the coffee and they forgot the order of sandwiches.. when they finally gave it to us it was the wrong order and it took another 20 min to get back to us with the right one....What was supposed to be a fast coffee run ended up taking more than an hour total between the line and the wait!

I guess these guys think it's funny to make fun of people's weight while getting orders wrong. Assholes

This is probably the worst Sunday morning shift attendant in history. He forgot about my order and on top of that had a terrible attitude. A bunch of other customers were already getting impatient as well... it's a very well located Starbucks with so much tourism. It's unacceptable to have such an incompetent employee... after more than 10 minutes he gave me the wrong order.

I guess it is Sunday!!! Vanny the cashier purposefully took his sweet time to harass me as i told him to quicken up the process as i had to go to work after making me wait a while he was just chatting with his fellow worker. He told me to go somewhere else if i needed quicker service

I'm giving three stars instead of five stars because of the long lines. Some staffs are little rude but some are sweet as my coffee. This Starbucks is not a good place to grab a quick drink or to study because of long lines and the noise level is high here. Edit: Now I'm giving one star because this one worker is actually very rude to me. I'm done drinking with my coffee and waiting for my company here. One of the worker saw me waiting without drink on my table and she points at me from the cashier section and yelled "you can leave already". Well, I don't see any regulations posted on the wall or the door for the amount of time you can stay here at Starbucks, so I'm still here sitting at same place without any drink because I finished the drink already. I'm just waiting for my company.

Stellar customer service from James. He had a difficult customer before me and he handled the situation perfectly. He was courteous to the patron and made the situation right. When I approached the counter, he was a breath of fresh air....upbeat and bubbly. He made my morning with his infectious smile and positive attitude! My coffee was made to perfection! Thank you James for the AMAZING customer service!

PREFACE--I strongly suspect the address may be inaccurate, as I clearly remember this Starbucks being on 8th Avenue, off the corner. Anyway.......here's why this is a MUST-VISIT location. Plain and simple, this is people-watching paradise. The doors, you see, open inwards--i.e., when entering from the street you need to push the door instead of pull. Since 99% of all businesses have doors that you pull to enter, push to close, this leads to all sorts of confusion, both on entrance and exit (despite the "push" and "pull" signs clearly affixed to the door). Sit here long enough and you will see literally dozens of people fight with the door, pulling it like it owes them money, staring in total confoundment inside the store, assuming that if the door isn't opening the way they expect, it must be locked. The other day I got a special treat, because in addition to the door drama, the bathroom was also out of order, a situation that always leads to Starbucks Drama with a capital D ("Is it REALLY not working?" lol). Oh yeah....besides all that, the place is nice and clean, laid-back, and doesn't seem all that crowded (perhaps because a large chunk of potential customers think the place is closed).

Is this the worst Starbucks ever?? For one the bathroom is out of service every time I come here and there are very few places to sit! I might be being a negative Nancy but I like my Starbucks at least somewhat spacious and with a clean, functioning restroom. Nothing against the staff here but this place seems poorly maintained.

Who doesn't like Starbucks coffee. I give 5 stars to the coffee n 1 for staff here. Not attentive or welcoming. Will never step foot at this location again. Very disappointing

I've been to this Starbucks several times while trying to find a study spot in the neighborhood after doing something fun. I always feel like I am the only person there not on a Grinder date. Granted, eavesdropping opportunities are one of the reasons why I love studying in coffee shops. It can be competitive to get a table though. I should probably start going to the library.

Now first of all, this is Starbucks in Manhattan, so there are certain things one can expect. Lines at 12:30pm on Thursday, 10/24/13 - expected. Some rushing amongst Baristas - expected. Perhaps the Half & Half might be empty - expected. What isn't expected is to be yelled at for informing said frantic Barista that there is no Half & Half in the pourer. "We're OUT OF IT!" she exclaimed, "USE SOMETHING ELSE." I was pretty surprised, I didn't know Starbucks actually ran out of Half & Half. But I was willing to use the Whole Milk just to get the hell out of there. I grab the Whole Milk pourer - that's empty too. I bring it to the front. "JUST LEAVE IT THERE" she yelled. Within 15 seconds, someone who appeared to be a manager , or at least someone with a calmer head, came out from the back holding a brand new cold Half & Half and Whole Milk pourer. I told her that the Barista had yelled that Starbucks had run out of milk. She shrugged, and walked away. So - why are baristas declaring they are out of milk items in the middle of the day? That is something only a manager could decipher. What I do know is that next time I'm giving my cash to Cafe Grumpy around the corner, where ironically, the staff is really nice to you and lets you drink milk.

Note- The entrance to this location is on 8th Ave., just south of 23rd St. This is a great location! Even though it's often crowded, the staff keep the line moving, even during the morning rush. The store is clean and the milk/sugar station is always stocked. The baristas are friendly and they always get my drinks right- even though they're overly complicated. I only wish they had a little more seating.

Well, SOME Starbucks has to be the slowest Starbucks in NYC, I suppose. Pity that it's the one closest to my home! They recently renovated the space so it's much improved from the previous run-down appearance, but what really needs renovating is the staff. I don't know whether it's because they're understaffed, or whether it's because 90% of the staff they have is utterly clueless and can't even remember what you asked half a second ago, but this Starbucks has the longest wait times of any that I've been to here. Even when there's only ONE person in line ahead of me, it seems like it takes them a solid 3-5 minutes to finish a simple order. Honestly, no matter where you're coming from, you'll probably spend less time getting your Starbucks if you walk over to 7th and 23rd, or down to 8th and 19th. And if you want to see them really flinging the drinks rapid-fire, head to 9th and 15th. From now on, I'm only visiting this Starbucks if I want an excuse to get out of the office for a longer break and utterly kill some time! Only given a second star because hey, it's still Starbucks, and I love it.

Friday 8:30 pm: April 22: I just went in there to get a frap. I am in the middle of a busy thesis-writing schedule and just need some cold coffee and a break from the madness. I go in and order. The barista starts hitting on me, coming on very strong and very creepy, and I want to run away. He says I'll have to wait a couple of minutes for the frap because he wants to talk to me. I told him that's not going to happen -- I just want my coffee. Then he says he might then have to "lock" me in the Starbucks until I talk to him. I am totally creeped out. I feel like running out, but he already has my money that I gave when I placed my order. Then he says: Do I at least get an A for effort? No, you disgusting, unprofessional piece of $hIT. You get a C for creep! I told him: You know, you really shouldn't hit on random strangers. I am married, and it's just not ok for you to hit on me. First of all, even if I was completely single, I gave no indication to this creep to hit on me and make my time at Starbucks so completely gross and uncomfortable. I was obviously uncomfortable with his behavior, and he just continued harassing me. I got my frap and left, and now I will NEVER go to this location again. Whoever the manager is needs to fire this garbage.

This Starbucks is DEFINITELY not at the address listed. It's on 8th Ave, just south of 23rd. I am judging this on a scale of Starbucks's... not on a general coffee shop scale. The staff seems nice, but this location is a little dingier than the average Starbucks. For me, Starbucks is all about the seating... and this one is woefully lacking. It's small and however friendly the baristas, it cannot make up for the fact that I can't park my laptop and my latte inside this location. The Dunkin Donuts up the street has cheaper coffee, free Wi-Fi and WAY more seating. There's also a Baskin Robbins. Need I say more?

Maybe they replaced the baristas and fixed the bathroom, but my experience was epic here. They were super nice and made one of the best 6 pump chai lattes, no water, extra hot with whipped I've ever had. The manager even came over and asked me how my drink was (Julia). I didn't hang out long, just returned some emails etc, but not sure what everyone is complaining about. Maybe they changed stuff around but it was my favorite Starbucks in Manhattan when I visited!

One of the best starbucks in manhattan!!! My drink always comes out wonderful no matter who is making it. The seating is limited however when the staff sees a non customer sitting they give them every opportunity to purchase a drink or free up some seating for us regulars. The bathroom in this place is usually clean although i never understood the lock on the door.... Wait wait i just remembered its because the area has drugs and mischievous individuals who use it as a shower or hang out. The staff are extremely friendly

I used to go here every morning for a cold brew before work and maybe a bite if I didn't have time for breakfast. As the holidays neared, I was given a card upon purchasing my cold brew. Purchase 5 drinks and get a free drink. And given a sticker for said card. Anytime I purchased a cold brew, I was given a sticker. Even at a Starbucks on Alton Rd. in Miami. When I go in to redeem the card for my free cold brew, the woman behind the counter (caucasian female I believe) tells me I can't redeem it for a cold brew. That it's only for a holiday beverage. Well, I don't want some peppermint mocha nonsense. I just want my cold brew. The same drink I've been getting stickers for en route to what I thought was a free beverage. When I asked this woman why I wouldn't be able to get a free cold brew given the fact that cold brews were what got me all of the stickers to qualify for the free beverage, her brilliant response..... "They weren't supposed to give you stickers for the cold brew. They were just being nice". So apparently multiple baristas in multiple cities were "just being nice". Which I guess means she decided she didn't want to be nice and just honor my card. So, this Starbucks will never see a single penny from me again. $4-10 per day out the window. And I'll take my business to the Dunkin' Donuts across 23rd street moving forward. Well played.

Your staff is very sweet and honest. I was in your store the other day and one of the employees had forgotten to give me my change due to all the distraction. He mentioned it to his manager so when I went in to speak to the manger, Kathy, she refunded my money and had also given me a credit for my next visit. Thank you Starbucks for your excellent costumer service!!!!

I had several bad experiences in the place. One time, the barista messed up my order, I kindly told her ordered iced vanilla soy latte and she gave me a hot vanilla soy latte. It was 90 degrees on a summer day so I preferred to have a cold drink. I kindly told her I ordered iced, The barista gave me a dirty look, and was banging on items hard as she re did my drink. Every time I go she always gives me such bad attitude, always changing the pronunciation of my name in purpose and would laugh as she says it and my order takes time while others who ordered after me got their orders first. Because of this I stopped going here and just get my daily lattes at joe's coffee.

The prices and quality of food items are not adding up these days with Starbucks. As much as I love the coffee, I have started to purchase other items (food). The portions are overly priced and not always presentable in appearance. Leaves one to believe or think the food isn't fresh. Of course, if it doesn't appear fresh; it's likely not. Take a beware approach when dipping in a Starbucks; no one location is a like. Two stars is what I wanted to leave this location; but the staff was exceptionally nice and held a smile when I pointed out dislikes with their food choices. That's important!

A certain barista at this location needs to be fired for insulting a customer about his weight this morning. The guy's response was to pour his coffee drink on the counter. This barista is losing Customers for loyal Starbucks patrons. Get rid of him!

Was very much impressed by the expertly crafted latte I enjoyed here the other day. Staff was friendly, and I will definitely be returning. *two thumbs up* :)

Do yourself a favor and walk to the one on 19st or any other coffee place. It would take just as long for your drink, no matter how simple, to be complete somewhere else. Not to mention the attitudes the baristas have. They don't acknowledge you. Once, the half and half was empty and I asked for some and one girl just walked away without saying a word while rolling her eyes like I was interrupting her and returned a few minutes later. Yes, this location is convenient, as it's closer to the train station but I'd go out of my way to avoid this place.

I come here frequently but this time a guy named Glen ignored me for about 2 minutes, I was ordering and didn't know the name of the bread I wanted so I described to him, honestly it was the only cinnamon sugar looking roll but he didn't know so he asked me to point what I wanted big went in front and pointed but he didn't even walk to see what I was pointing at. So I end buying a croissant but again he didn't even warmed it up or even asked me if I wanted it warm.

Always rude. Today was the last straw. Cashier doesn't pay attention to me and instead of saying politely "I'm sorry could you repeat that?" he meanly says he can't hear me and I don't speak loud enough. I'm sorry that I'm not one of your friends who you're more interested in talking to.

The atmosphere is really laid back and the employees make the hours go by with entertainment. As I sat doing online homework, I observed the entire place. I couldn't help but notice 3 customers came in with their dogs ( not serviced) and a woman had her dog stand up with It's paws on the counter. I've worked for Starbucks 2 years so please let me know if the rules changed where dogs can come and go as they please to get a puppachino. One of the workers was eating or chewing behind the counter very frequently, the music started off "cafe style" then it was obvious that someone was playing their own personal playlist (I've done it a few times). If you're going to play your own playlist, make sure it isn't vulgar or so loud. I don't want to hear Rihanna Sex with Me while I'm studying and taking a quiz online (great song tho.) Overall, the staff is very friendly, animated and lively. I do feel the supervisor needs to "Supervise". My drinks were excellent. Thank you.

I don't know why every time no matter one person in line or ten this is the worlds worst slowest Starbucks. Avoid at all costs

This has to be one of the slowest sbux that i have ever visited. One top of being slow the line for ordering blends with the bathroom line. It must just because understaffed. The service was blah (maybe because they were overwhelmed by the line). After being in line 10 minutes the staff double from 2 workers to 4 workers. It could be I went a bad time but someone needed to cut their break short if it takes almost 15 minutes just to order.