Starbucks

Since I'm actually an Anti Starbucks person I can only give 1 star. However, on the very rare occasion I give into my taste buds and have to have a mozzarella tomato sandwich.

Mature customers need to use the bathroom PRIOR to placing their order. Do better Starbucks Chestnut Hill, respond to mature customer’s request to use the bathroom prior to placing an order. I have placed a Starbucks corporate concern regarding this issue.

The manager (Tony) was extremely rude and aggressive with us - he created a very hostile environment. He had been brought up in some of the other reviews as well, so I guess this was not an isolated incident.

Nice and cozy location. Love the spot. Coffee is on point and baristas are friendly.

The staff is incompetent and monstrous rudeness. The barista (tall with curls) allows himself to negatively judge my "Boring" order because I added almond milk? I think he should rather learn to dose his drinks well before judging. Seriously review your customer service.

The guys with the nose ring was so unhelpful. sure you are out of paper sleeve, but you can say if nicely and provide options to your customers

Colder than the 9th circle of hell. But it's clean, the staff is great, orders are finished quick even during afternoon rush, and coffee is as expected.

Out of all the Starbucks I’ve ever been to across the Country, this by far is the slowest, non service oriented establishment in the chain. There’s always a wait when you walk in and the average wait times per customer you’d think the cashiers were having full blown conversations with each and every customer as the lines build up. There’s a time and a place for that absolutely when 9 people haven’t ordered. This isn’t the first time I’ve been here but every time I️ have, the line then to wait for your order is equally as bad. As a New Yorker used to efficiency - this could have everything to do with my expectations of expediency. However I’ve been to locations in the south and the west coast but this one truly is he twilight zone. Charming location but the staff is operating in another dimension. It probably should be addressed by a district manager.

The only reason I am giving this Starbucks a three star is because majority of the time they are relatively on time. But it's feast or famine. Days like today. I placed my order at 11:14 by mobile order. I get there get in my two coffees aren't finished until 1148. I didn't realize they had made only one of two sandwiches I ordered. FYI, the only reason I knew the first sandwich was done as I walked up there and searched through all the food bags. They just threw down haphazardly. After asking for the other one (of which I was told "grab me one from the case will you?", it then took them another 15 minutes to make it - which was due to them, not expediting it, but putting it at the end of whatever orders they were working on. This was a truly WTF experience. Really is a shit show in there today .

Very rude. I ran into this Starbucks to get a Refresher on my way to an appt. There was no one at the register (only 1 employee on the floor,) so I went back to use the bathroom only to find it locked with a keypad. I asked for the code, and the employee told me I had to order first. I told him/her I needed to use the bathroom asap and would order afterwards (I even had a tampon in hand and told him/her it was urgent,) and the employee still refused citing he/she could lose his job. So I tried to order, but I felt a lot of pressure in my pelvic area and realized this is not how I, a former barista/shift supervisor who used to work drive thru, nor a paying customer, should be treated. So I said 'forget it, I'll go elsewhere,' and I went to the co-op a block away and bought an Izze soda there. No questions asked, no hassle, and they welcomed me. Starbucks went from allowing people to shoot heroin in the bathroom to not even allowing paying customers use the bathroom without a hassle. There has to be some middle ground here. it would be ridiculous if I had to order, eat, and pay at a restaurant before I could use the bathroom. Either Starbucks policy is ridiculous, or this employee is inconsiderate and rude.

I've been going here every morning since moving here 6 months ago. Today, they were very busy and couldnt take my order for a while so I asked for 'can I have the bathroom code before I order?' (I had to pee reality bad!) The manager said 'No, you have to order first.' What's with the bad customer service ?

they was moving slow with my stuff I asked for a cake pop and he put it down I didn't get my stuff until 5 minutes later I had to wait in there and they made me late for work. They are also low on employess. The guy who made my drink didn't do good it was watery as well.

This Starbucks in Chestnur Hill has gone down with their staff and cleanliness. I ordered my food on the app and when I arrived food was not done but my drink was. I waited for several minutes and still my food wasn't ready! Instead of the other staff stepping in to complete my order quickly she just offered me money back to get rid of me...or that's how it felt. I felt she was kinda rude! I was starving and I really wanted my food and I was trying to do this in between work, hence why I pre ordered! Starbucks hire staff that demonstrate kindness and want to keep your business!

like the baristas, atmosphere, can sit for two hours reading after making only one purchase, and never feel rushed.

I'm rarely at the chestnut hill location but every time I'm there the staff have better things to do than service customers, orders are backed up, the floors are sticky, splatter is all over the service station and it smells like garbage. I mean I looked several staff members in the face, as the line grew behind me, and not one person even greeted me, so forget taking my order! It was really an abysmal experience and if they need more help.... Please get it for them!

This is my usual, go- to Starbucks location. I have been going to this location for over 10 years. Its normally a nice, peaceful vibe and the food is usually cool. The service is usually ok, however, every now and then, they have a rude barista. Its a popular location and they are always busy, so the baristas could be overwhelmed. At the same time, when I pay $6 for a drink, I need to get what I paid for. The barista working today was extremely rude, she may want to go work at a low level fast food restaurant. The attitude that I received today was unacceptable. She spilled my drink, walked away, and did not acknowledge the mess whatsoever! I just cleaned up my cup and walked out. That level of rudeness was a first, definitely not typical of this location, so I wont give them 1 star. But I am taking a star for today's egregious behavior of the barista. Hopefully, she will get the customer service training that she definitely needs!

I love this Starbucks, my order ahead drink is alway ready when I arrive and the staff is super friendly .will never go anywhere else.

Someone gave me a Starbucks' gift certificate for Christmas which is a funny gift to give me because I never go to Starbucks. (The giver kinda doesn't know me very well). In Vienna I go to the old Viennese coffeehouses or to the cool indie ones but not to Starbucks ... and I only go to non-chain cafes in Phillytown. But I had this certificate and there is one near me in Chestnut Hill so I thought I'd better use it. Well to me the Chestnut Hill Starbucks sorta looks like the couple of other Starbucks I've been in in my life. And the food items I ordered were all okay but not outstanding at all. They included a sausage and cheese sandwich, a cinnamon morning roll, and a banana nut bread. All had been made elsewhere and wrapped up for sale here. The sausage and cheese on an English muffin was particularly bland. But then there were some pleasant surprises. The staff at the Chestnut Hill Starbucks was super friendly and trying to be helpful. Very ingratiating. And I noticed how it was functioning like a neighborhood café as there were several people just hanging out and working on their computer or reading a book. Chestnut Hill doesn't have many cafes so this Starbucks has become a neighborhood gathering spot. Anyway that's a big plus and even though I will prob not be hitting up Starbucks again anytime soon. I'm glad it is there at the top of Chestnut Hill for the many people who do enjoy its hot drinks, food items, and unhurried atmosphere.

i wish I could give this starbucks even one star but I am not able to give this starbucks any stars due to the time inconvenience it creates. They do not give you the food that you asked for and keep your drink behind the counter. When you try to grab your drink from behind the counter they scream at you. the workers at the lunch shift are just rude. the workers should be nice to there customers due to the fact that the customers are the ones paying . I have trouble tipping this starbucks due to the slow service and inconvenience it creates. when someone mobile orders they are supposed to get there drink on time but this is never the case for this starbucks. I do not recommend germantown avenue starbucks. Secondly , I mobile order 15 minutes in advance and once I get to this starbucks, I wait for another 15 minutes while the lunch time staff is beyond rude if u dare ask where ur drink is. they bark at u if u reach over the three inch bar divider to get your food because your drink isn't ready but then your food is cold. To touch on this I do not recommend germantown starbucks as a result of there horribly rude and slow staff. it's sickening to see I can only post this review if I give at least one star .

The worst Starbucks I've ever been to. I avoid it at all costs, chestnuthill coffee co is much better. I only go here when I've forgotten my wallet because chestnuthill coffee co doesn't take Apple Pay. This Starbucks is the worst for the following reasons: - very long wait times even when the store is not busy -rude and unresponsive staff. Terrible customer service. One of them handed me a hot americano when I asked for iced. I said "I'm so sorry (because I'm nice), but I asked for iced, the barista said "yeah your bad" and proceeded to pour the hot americano into ice. -poor drink quality, I've noticed a lot of my drinks have a funky taste at the end. Overall : if you're in chestnuthill try chestnuthill coffee co instead of Starbucks. It's a little more expensive, but quality trumps price every time.

So I tend to get a nitro with salted cold foam. This store seems lately not to be able to make salted cold foam. Rather they just make foam. It's a busy location for sure. But I truly believe that most customers while waiting a long time is annoying it's better to have waited a long time to receive a really good drink than to wait a long time and receive a lousy drink. And I think the staff at this location really needs to focus on that. Patrons know that they are a busy store especially in the morning, but the staff needs to slow down and just make the drinks correctly and not rushed. I'm done with this location for a while.

The area for this Starbucks is great- it's at the center of Germantown in Chestnut Hill. There are plenty of chairs and lounge chairs to sit and do your work. It's quite so you can be really productive. Just like any Starbucks, the staff are friendly and attentive when you walk in the counter to order your drinks- other than that nothing special with the service.

I've been to a lot of Starbucks locations. But this one specifically always have problems with mobile orders. Either extremely late or if you get there "someone" must've taken the wrong mobile order. Happens way to often. I minds well just go order in person.

Can't get their mobile ordering act together. Food and drinks usually taste fine. General customer service will depend on the batista- some are pleasant, some are rude and unwelcoming. I'd recommend going to the local coffee shop up the street on Gtown Ave (I think on the even side of the 8600 block) or in Wyndmoor on Willow Grove.

The employees at this Starbucks are so incredibly warm and kind and welcoming - not to mention super efficient! They always make my drink perfectly too!

A good convenient place for coffee but workers there are not clean at all. Trash was strewn on the floor for the entire day, no one cared. I went there on the eve of Christmas.

I really think this location can use some improvements. First of all, I am sitting here in front of the baristas and instead of restocking the pastries (which is missing lots of items), they are talking and hanging out. The baristas are not the friendliest, they have very low energy and some have an attitude. The bathroom is very dirty. I was so grossed out by it that I decided against my latte and went with tea instead (less contact with my drink). This could be a really cool Starbucks and it honestly needs a lot of work with the crew. Too bad this is the only coffee place open late.

UPDATE: Omg. I'm just done with this Starbucks until they figure out that whatever they are doing is NOT working. I get it that it's in a busy location on a Main Street but all the more reason to make sure that things are running efficiently. The lines are forever long and sometimes the people on the registers are sooooooo freaking slow! Beyond slow. The other day I stood in line for more than 10 minutes...I was third in line..! It's not like the line was out the door...I was third. Then it took forever to get my drink...I drink black iced coffee...that's it. It just seems ridiculous to me that this store can't seem to get with it. It's a great store...the location is picturesque and perfect, it's comfortable and spacious, but if your in a hurry then it's not a good place to be. I live around the corner but I get in my car and drive 5 miles to the location in flourtown because they are quick and friendly and their employees always seem happy to be there. The chestnut hill location just needs an overhaul badly. Also....think that mobile ordering would help this situation..!!!? NOPE! You can mobile order, then come in and find a place to wait and stand in the way while you wait and wait for your mobile order to be done. OR You can wait a bit until it might be ready but then come in and find that because they didn't mark things not available in their system they don't have a single thing that u ordered. So now you have to re pick all your stuff based on what they do have. I've had to do that the last two times I mobile ordered which is supposed to save time. It doesn't at this location. I think I'll keep going to flourtown for a while and maybe during that time they will figure things out in chestnut hill.

This is a pitiful Starbucks. It is on an extremely busy street so there's no good parking. Their cashiers move slower than molasses. Then they run out of products but don't tell you until after you've paid and are waiting. Their cashiers are unfriendly. Save yourself the trouble and go to the Flourtown location.

SERIOUSLY SLOW, employees need retrained on how to manage customer flow and satisfaction. I was specifically told that i would have to wait in line between 15-20 minutes before i could be served a black coffee which merely required turning around and pouring a cup of coffee. Come on gang. You are surely smarter than this! Had to walk away from the counter.

Worst Starbucks I've ever been to, All I wanted was a medium Pike place black and they couldn't complete the order. Employee said the coffee grinder was not working....lol , place was dirty, and the display of sandwiches was disgusting. I never go there again, can I give zero stars since I got zero service?

This my staple. However the place is getting run down. The bathroom is not fresh and the floors are dirty. Guys. ...close for a week or two deeeeeeep deeeeeeep clean. Buy new furniture some good lighting and some happy crew and boom!

I understand the need to train staff, but come on!!! There were two staff here at 5:30 in the evening with 3 people infront of me that took over 10 minutes. Orders took forever because beverages could not be made due to training on the register. I ordered a midnight mocha frap and asked for no whipped cream, yet got it with whipped cream. Simply from the unpleasant wait I left unhappy and didn't even have it remade. As I walked outside I sipped my frap to find out it did not even have any mint in it. In addition.... there was NO PLACE TO SIT inside due to customers who had long been done there beverages hogging up 2 seat tables to surf the internet. I'd expect much better at Starbucks!

No bathroom and no mobile order. Cash only twice now means long, non-covid friendly lines

Awesome place for coffee! You'd think that such a massive corporation like Starbucks would generic, McDonalds-like service, but they treat you like you're their only customer which is one of those things that makes you wonder why most places don't act like that? Idk where all this "terrible service" is coming from, it's literally the main reason I go there. I even got a free coffee because the barista thought my joke was really clever and told me to put my money away. If you like coffee and a cavalier atmosphere this a great place. If you think they purposely put "Isis" instead of "Aziz" because they're "racist" or "intolerant" then you're ignorant it was CLEARLY an accident.

So the reason this gets one star is false advertisement. I noticed after I got my holiday drink, on the chalkboard, it clearly stated buy a holiday coffee or teavanna tea and get a $5 gift card. Additionally it had a picture of three holiday drinks. So I asked for my gift card. I was then told I had to buy a pound of either. I said that was not how it was advertised on the board. The cashier agreed and said he had in fact been handing them out but had gotten in trouble. He said his shifts after was on break. So I waited. In the meantime, he turned it over to another worker " who knows more about this". I explained to her and she looked at the erroneous board. She went in the back and got the manager, who was snippy and bitchy and said " you'd buy a pound of coffee to get a $5 gift card?" I said " no I've already bought a coffee" as indicated on the board. He then goes around to a stand where there are bags of coffee and says " see the sign says right here, buy a pound and get a gift card" i asked him how would i see that from where i was standing. All that was in my sight was the board in front of me.He just stared at me. I said that was false advertisement. He then quickly walked over and said "well!!!" and dramatically tore the board down and took it in the back. Outrageous!! And over a $5 gift card and Starbuck's mistake! He should be ashamed!!!

Starbucks is definitely not my favorite chain coffee, but unfortunately there are no Coffee Bean & Tea Leafs in Pennsylvania. However, there are a few drinks they do well like Chai Tea Latte. One of the things I absolutely hate about all coffee places is the additional charge of 80 cents to a dollar for non-diary milk. Even as the price of non-diary milk has dropped, these cafes continue to charge outrageous prices for a few splashes of soy, almond or oat milk. Well, my bad I guess I shouldn't be lactose intolerant. Fine take your extra 80 cents to add two tablespoons of almond milk to my drink. It's rare that I treat myself to non-homemade coffee drink, but they have now crossed the line. They are charging an extra 80 cents for a pump of vanilla syrup in a Vanilla Latte. Ma'am, I'm am ordering directly off the menu why are you charging extra for an item whose price is clearly denoted on the menu. Vanilla comes in a Vanilla latte. There are no extra pumps being requested. I'm not ordering at caffe latte prices and then asking you to adding pumps of Vanilla to make me feel special. You are already charging your customer more for ordering a Vanilla latte vs caffe latte. But the worst part, when you notice this and point it out at the register to the baristas is that she and her /supervisor/manager lie and say they've always charge extra for Vanilla in your vanilla latte. Give me a break. Never in my life have I paid $6.43 cents for a Grande Skinny Vanilla Latte w/almond milk. I would have had more respect for Baristas if they just admitted it's corporate price raises again don't lie to my face and try and make me feel stupid. Starbucks have raised their prices twice in last few months ( 2 more price hikes are coming this year per Corporate) crying about inflation and I'm sure soon they will be crying about gas prices. We know it's corporate greed as their profits have skyrocketed during the pandemic while they continue to squash all employee attempts to unionize. I understand Baristas are just doing their jobs and aren't making a lot of money. I'd never raise my voice or be disrespectful but come on don't play in my face and snap back when customer asks when start paying extra for the vanilla in your vanilla latte. I walked out without purchasing anything. This was my last visit to this particular Starbucks as this was the second time in a week that I received an attitude from employees. Last week, the cashier got my order wrong. I was handed a ice coffee instead of a hot version of the latte. No big deal I let them know what I wanted and another employee made the correct drink, but the assistant manager or supervisor comes over to tell me I ordered wrong. No, your training cashier didn't understand what I saying ( hey it happens when it's loud, busy and everyone is wearing masks) and that's okay. But I think I know the difference between a hot and an iced drink. I have no problem providing clarification and waiting for another drink to be made you don't have to be a smug asshat. If you still want Starbucks after all this go to any Target, Giant (Flourtown) or the Starbucks in Flourtown or Dresher locations. The staff is much nicer. I still have Starbucks reward points and money loaded in my app, so I will eventually purchase again but for now I'll be sticking to my at home Keurig latte machine. I'll keep my $7 dollars for a fancy latte once a week for extra gas money.

Not only do the staff at this Starbucks take the time getting to know the regular customers, they treat every individual with a sincere kindness incomparable to any other coffee shop around. With their competitor, Chestnut Hill Coffee Co, up the block, the staff manage to being that small town coffee shop feel into this Starbucks. I have not been in a nicer Starbucks than this nor do not know of any nicer one (besides that faraway land of Seattle). It is also equipped with a clover machine which brews special reserve coffees you may only find at 52 other Starbucks in the country. Overall, this Starbucks creates a warm and relaxing environment and is good for waiting around for a bus, gathering with friends, studying for finals, and just reading a book with a cup of coffee. For a Starbucks, it's a 5-star experience.

Yes, this Starbucks is really busy and parking can be annoying in Chestnut Hill but I love this place. Why, you ask do I love this location of a corporate coffee chain? The Clover Machine! For 50 cents more you can get your drink made on the most amazing coffee invention ever. It's this neat little machine that is like a reverse french press. The drinks are made one by one and the beans ground right before they make it. You also can pick your roast when you go with the Clover. I love it because it's personalized, the staff is really friendly, and Clover makes coffee how it should taste - lovingly handmade. Besides, it's also really fun to watch the little cake of espresso rise from the machine. All hail Chestnut Hill Starbucks for having a machine for true coffee nerds!

This review is about an exceptional barista--His name is Ivan. Not only is Ivan skilled, he is also very kind and full of sunshine. He's the sort of person we all want to work alongside in our jobs and he elevates customer service to a standard that often seems a thing of the past. His friendly manner creates an atmosphere which is relaxed and makes you smile. Somehow, Ivan remembers my quirky, unique order even though I don't come in every day--or even every other day. Thank you, Ivan for your cheerfulness and consistently delicious orders :)

It's that place to go where every staff member knows your drink! It's a cool comfortable place to just chill, relax or get some studying in. Great staff that puts you first!!!!

LOVE the regular staff here ... always pleasant and rarely have to wait for my morning coffee. I've been to some Starbucks that were not up to snuff, but this one always brews the coffee just right. The early morning crew is A+++++. Great location, parking abounds and there's always the Philly paper or NYT to read on the big, comfy couch.

This place is the worst! Slow, even when you order ahead on the app, you wait 10 minutes past the time stated. The employees are untrained or lazy, the Manager should be replaced. Worst Starbucks in Philadelphia.

The manager ignored me when I asked her about my online order. She also ignored me when I told her the creamer was empty. Worst Starbucks in the city! Senior Management needs to get this store in order . It is truly the worst Starbucks I have ever been to. Very disappointing for such a great location.

Love this Starbucks for the following reasons: (don't worry Chestnut Hill Coffee Co- I still love you too). 1. Super Cozy 2. Usually enough seating (but seriously girl on the laptop- it's time you hit the road and give me that awesome chair). 3. Clover Machine (for any of you coffee snobs- you must try this. You will have another fabulous reason to be a coffee snob) 4. Always a dog chillin' outside with the peeps 5. Friendly service 6. Have always had what I wanted (ie what is on their menu- reference my center city Starbuck's review...) 7. Parking out back/on street 8. Great places to walk with your Starbuck's cup up & down Germantown 9. Cool artwork is pretty much always on display Thing to Work on... 10. Fireplace- duh! :)

My daily Starbucks. I'm here every morning getting my soy chai latte. The staff is great, they always make my drink to perfection. They all know my name and sometimes start making my drink when they see me walk through the door. This is my "Cheers!I

Bad food and unresponsive customer service. I love Starbucks Sous vide egg bites with bacon and grünere. Order them all the time. Usually, they are terrific. But not at this location. First time ordering from this Starbucks in Chestnut Hill through mobile app for takeout. Given the wrong item, the low cal egg bites. These Low cal egg bites were thrown directly into a paper bag, rather than on the usual paper tray. So the wrong egg bites were now stuck to the inside of the bag. No fork. Called and manager told me I can't get a refund to my Starbucks card unless I drive back there. Told to contact corporate. Well, now there are 14 people ahead of me in the queue to chat with customer service. So, I gave up. I get that orders can be mixed up. But this was the wrong order, improperly packaged, missing utensil, and lousy customer service. And now they have my $5 and I still haven't had breakfast. Frustrating!

As I've been forced to travel more, Starbucks has become my in-city lay over after I check out of my hotel and before I head to the airport. This place is great. It's located in a(n) historic locale (on a cobblestone street(!!). I was all like is this Rosewood/Ravenswood?) The seating is ample and the bathrooms are clean. Not as cool as the concept Starbucks in Amsterdam, but up there with some of the more cozy and quaint Starbucks I have visited.

This location is very understaffed. Huge lines even before 7am. Staffing issues getting worse

Best Place to grab a coffee in chestnut hill. Im not sure why butt hurt drama queen liberal from good old flint,mi is so upset about @Erica A. But she needs to go back to her home state. The staff is super friendly and show they do care about their customers. Would highly recomend stopping buy while you window shop in lovely little Chestnut Hill Area. #phillylove #starbucksrocks

As of today it appears that Philadelphia Licenses & Inspections has temporarily closed the location for a few days due to repeated health code violations. The details are at https://pa.healthinspections.us/_templates/551/RetailFood/_report_full.cfm?inspectionID=9EAB03DB-5056-A20F-9EDB7D73831AD68D&domainID=551&userID=0. Hopefully this can be rectified quickly.

Soooooo incredibly slooooowwwww!!!!! All the time, crowd or not.so so so so so slow. So so soooooooooo s[ooooooopo so so slow

I care in because of the new article I read. Now what I don't understand is how there are suppose to be writing isis on cups. But it's two different Muslim people working there. That I don't get. I think is a set up. The baristas was nice and even while crowded they were still nice. High prices and med speed service

The worst service at any coffee shop, in my life. Untrained staff who could care less about anyone in line, 5 people behind the counter, 2 people actually working. When you finally get to order, it takes 3 minutes and several attempts to get it right, it's a latte with 4 shots, that's it, 8 minutes later it is handed to me, incorrectly done. Save yourself, go to Chestnut Hill Coffee just north 2 blocks away. Done being aggravated by this staff.

I get that your busy, but please just poor the extra Caramel in my americano as requested without the passive aggressive lecture on how to properly order extra Caramel. Please and Thank You!

Nice staff. However, the bathrooms are always horrifically dirty and/or closed. The store could really use an update on their furniture. It's pretty worn.

Very friendly staff and they don't mess up your order! I highly recommend this starbucks over the other ones!