Starbucks

Ordered a vanilla sweet cream cold brew This is not what I ordered, I barely like going to this location because they always either mess up my order and are rude. This is frustrating, irritating and annoying. This is DEFINITELY the last time I order from this location, the California Ave Starbucks might be hard to get to but at least they are kind and never mess up my order.

Best drive thru Starbucks. Friendly staff and only one that consistently gets my order right.

This Starbucks does not have a dinning area. After we ordered and paid for our food then they told me they didn't have my sandwich. I told them to just cancel the order and we would go to a nearby Starbucks so we could eat inside but they wouldn't do it. And the brewed was cold! This was the worst Starbucks experience I have ever had, I don't recommend this one at all.

This is a Starbucks, so nothing special. However, I do like this location. This location is near my house, has a drive-thru and is convenient. The staff here are always super nice. Please know, you can only use the drive-thru or walk up window at this location. There is not a dine in option at this location. The staff always provide great customer service and I have never had any issues with my orders here. As a vegetarian, l always enjoy the impossible breakfast sandwich and I love the cake pops, especially the orange creamsicle cake pop. I also love the strawberry and cookie crumble Frappuccinos. Overall, I definitely recommend Starbucks and this particular location. There can be a line at the drive-thru and it does get pretty busy sometimes, but overall it’s a great and convenient location.

Update today. No one should feel this way upon getting a coffee. Or in any conflict resolution situation. Ever. The saga continues. I actually had to take a half hour out of my life and work for this. Emily refused me service today, started rambling before I even had a chance to look up from my phone. Emily was so hostile immediately before I even knew someone was yelling at me. No idea what she has out for me, but I did call and ask to get it resolved TODAY in person with the district manger, at the location the three of us if possible. I’d love to see how her demeanor changes in front of her boss. She didn’t slam the window THIS time, but she was AGAIN hostile immediately at me so fast that I couldn’t understand what she way even saying. I stood dumbfounded wondering what the heck she was saying (I also wear aids) said “what? You’re talking so fast I don’t even know what you’re saying.” She proceeded to say she remembered me. I live & work in the area so I’m not hiding lol, & said “they” refuse to serve me today, babbling something about I flipped her off last time? I replied, “Oh you mean the time I remember you Emily, when you slammed the window shut in my face, after yelling at me.” I wonder what became of my grievance if anything from the last time: This was form the last altercation with her: I called the complaint in to the headquarters customer service who assured me the complaint would be brought to the district manager. They refunded me, listened to my grievance. Hostile, the wrong coffee, NO accountability AT ALL & service from The rudest person . Emily, I’ve ever had with a barista, a drive thru person who is there regularly. The rudest person in food industry I’ve ever experienced general. I’m not sure what her problem was with me today but apparently closing the window on a customer (me) who is explaining “I don’t have a problem with you personally,” is an acceptable Starbucks training practice… AFTER it was made wrong from the morning transaction & I went off to a medical appt not knowing it wasn’t right, AFTER I was chastised by this 12:30 cashier that “the menu to the left is for reading and making sure I get the item I want.” Apparently because I’m hard of hearing she thinks I’m a complete moron too. But, yea the coffee was made wrong, and it’s my fault I didn’t catch THEIR mistake. SURE. Way to go in professionalism! I didn’t want anything from you girl… like I said I was tryin to be polite during your chastising, treating me like a moron and saying: lI don’t know what else you want from me.” How about professionalism & some genuine courtesy and kindness.? Is that unreasonable? How about “hey good to see you again…” or “sorry that happened.” Nope … Would it be hard to chalk the interaction up to some human errors? Instead, she continued to escalate and posture by saying she has seen me around and can never hear me thru the drive thru, just like I can’t hear her. So again, this is my fault and reading between the lines: my coffee was wrong because it’s my fault we don’t understand each other thru the speaker. Furthermore gaslighting the situation & become argumentative over a coffee is immature & shows lack of intelligence while you stare at the coffee as if it was a pile of doo doo. “I can’t take that coffee from you…” no shit? I’ve been to Starbucks, I know the routine girl. Thought you might like to actually read the digital label and figure out what went wrong… This was my review BEFORE: 5stars! “The location has undergone really positive changes. I’ll edit and shout out some of the faces that make this place great every time I drive thru. The entrance is still hairy to get in & out with traffic & the long lines.” Skip skip do not go to this place. They don’t really seem to want to be working for here AT ALL… I live & work in this area. For many years and have seen this location go thru many changes. I have friends who work for the company and the headquarters. The location is more convenient to stop in with a furry client walk. But mehhh I’ll give someone else my refund.

the only good thing about this location is the convenience of it. I CONSTANTLY have something wrong with my order here. Ever since they remodeled and got different partners , this store’s quality and efficiency is garbage. I mobile order 9/10 times and my orders are wrong 9/10 times . The only reason why I keep coming back here is because of the convenience. I literally never write reviews and I used to be a partner. Coffee is not that hard.. If you want ease of pickup with your correct order, don’t go here -.-

Delivery person here. A $30 single cold coffee just fell over. Inside the bag. It was on a flat surface. There was no way I could’ve prevented it. Please pack better. I don’t know if it wasn’t pushed inside the tray properly? Or if it was just too heavy to be in a double tray inside a bag Alone without more support. Thank you.

I walked up to the window to order rather than get into the very long drive thru line... big mistake! My order took probably three times what it would have if I had gone in the drive thru. Lesson learned. Coffee still great, tho. 😄

The drive-through was crazy long but the wait if you get it from the front is not too bad, they got my order wrong as they were giving it to me they took the item back and said they have to make it again, overall wait time 13 minutes a bit long for a Frappuccino

I come here often and haven't had a problem before which is why I'm giving three. But, I ordered a bacon Gouda breakfast sandwich and it has no bacon lol... I know that silly to complain about but when you are paying money for it, it's a bit frustrating.

On your way out of West Seattle you can either hit Starbucks for $4 coffee or Taco Time for a Crisp Beef Burrito! I'll take the java for some real fuel. Small location but very efficient staff of baristas. Always know what you want before you order. Only point of contention is all the lounge lizards who sit there all morning like it's there personal home. Really? Get a life and stop hogging the place up, it's not a social club for soccer Mom's & Dad's. Now I'll take my overprice coffee to go!

This location is nice and efficient usually. I don't know what happened today but my partner and I's drinks straight up tasted like dirty dish water. We've never had to toss a drink before or go out of our way to make a review. I know they get a lot of traffic here and mistakes happen but this is pretty foul.

I visited on a busy Saturday morning and Ryan had the best attitude! I could tell how stressed the staff was, but his friendliness at the hand-off window made my day. Great job team!

On two different recent occasions (today being the second), I've ordered a breakfast wrap or sandwich only to get into traffic and start eating a slightly warm outside, mostly COLD item on the inside. I've walked up regularly and have noticed that these two disappointments seem to correlate with observably busy drive through cycles. Regardless of how busy it is I still expect the food I purchase to be adequately heated. Unless at the time of ordering I'm told, "well we are really busy right now, so we don't take the time the heat food items all the way." Of course, I would walk away. I guess that's what I'll do so to speak by patronizing another location up the street.

They changed their hours to close at three, they then put up barriers between me and the car in-front of me - already in line. I parked my car and walked up to window at 2:52 (6 minutes before three) and they informed me they couldn't get me one cup of coffee and they close at 3. She was super rude.

Working on the building at midnight? Multiple nights? This has got to stop! Place closes at 8pm- that would be a more appropriate time for working on the building. Be respectful of the neighborhood you are trying to serve...

Great Starbucks if you're in the area and need a quick pick-me-up. There isn't any indoor seating and it's more like an order window rather than an actual store. As others have commented, I wouldn't go here and expect a quick drive through experience. I drove here on a whim, saw how long the drive through was, reversed, and parked in the stalls in front of the store. I got my drink within 5-10 minutes. Service is very friendly and there are heaters in over the order/pick up area so you're not too cold while you wait. Again, this isn't your typical Starbucks!

We come here every day after our morning walk! The people are always so friendly. We usually order ahead and do a quick pick up. They are always happy to give her ice cup on the side. Great start to every day!

The people who work at this location are very kind, but I wish they would get the orders correct on a steady basis. I've stopped asking for whip cream on my orders because they never do it (this could be a passive aggressive comment on my weight :-o ). Although a small item, it is becoming a persistent drip that eventually wears away a strong customer service stone. Additionally, every time I phone the establishment, no one answers--maybe a defensive move to avoid complaints. I must admit I've come to expect something to be wrong with every order.

Newer staff have been great the last year. I especially dig the electronic music early on weekday mornings!Fun, friendly, and fast.

This is the closest Starbucks to me and I always go here, somewhat hesitantly. I tend to keep getting my order messed up. Today, they gave me everything bantam bagels when I asked for plain bantam bagels. I wouldn't complain if I actually liked these bantam bagels, but I don't. I feel like some quality assurance needs to be worked on here. The staff is very friendly though. I always see a line out of the parking lot during the mornings, so if you live close by, I would walk there. There are other coffee spots around, which I would recommend, but hey, this is a convenient location.

It should be mentioned from the start that this Starbucks is not a walk-in store. It's essentially a small kitchen that is serving a busy intersection in West Seattle. You can order either through the drive-thru or at the walk up window. The entire driving situation is a challenging environment and a nightmare during busy times. There are a limited number of parking spaces at this location and all of them are easily blocked by the drive-thru line causing further backups into the street or adjacent Taco Time. As far as actual product, it's Starbucks, you know what you're getting. Since the kitchen is relatively small and it's a galley style, I can imagine it's tough to consistently and quickly serving all the orders they're receding. My orders have been incorrect once and there was another time they either forgot to get the order started or were just so backed up that it took 13 minutes (clock verified) to get us the drinks. By the end of those instances, we didn't even want to deal with the lines to get it resolved and moved on. Given the terrible parking lot set up, and misses in service, I can't recommend this Starbucks until I've experienced improvements.

I love that they're always on it and efficient at this location. A lot of times, they're so busy, there's not much seating available so it's best to get it to go.

Great experience today. Went at 4:45PM. I only had to wait because of the older gentleman in front of me that was still alive and kicking, just slowly. My food and drink were great and service wonderful. I found the 2 people I encountered to be happy and accommodating. Downside is no comfortable seating but that's rare to find a Starbucks these days that doesn't just have tables and chairs only or couple with worn out furniture.

Starbucks, if you are going to be making food, do it well and stop serving tasteless styofoam. I went through the drive-thru and got a breakfast sandwich that was to be bacon, egg and cheese with a water. It was served in white sack vs. a wrapper to keep it warm like it should have been. It was nuclear hot from the microwave it had been zapped in to reheat it, as it was very clear it was not freshly made. This excuse for food was completely tasteless; not even the bacon had any taste. It was like eating paper. I was in my car on the way to a holiday gathering. If I had ordered this inside, I would have returned it immediately and asked for a refund. Good thing that I paid for this with a gift card my boss gave me for Christmas. Since he doesn't know me from Adam, and I don't drink coffee or tea, I am going to sell this gift card to someone at work who wants it for the coffee because God only knows why anyone would eat here. Food: ZERO Service: 3

Had ordered A mocha cookie crumble Frappuccino. Didn't really look at it or start drinking it for a while. There was one tiny piece of cookie and a little bit of the chocolate mocha drizzle on one side. Was on my way to an appointment so didn't have time to return. I live near this Starbucks so the drive-through is convenient but won't be going back to this one. I am a Starbucks gold card member.

I called and wanted something from them that they don't have and the guy I talked to was so nice to talk with me for a few extra minutes to help me find a solution to my problem where he knew he wasn't going to make a sale. They were about to close and he didn't have to take the time to do that. I should've asked his name so I could put it on here but I just called at 7:50 PM on Monday, August 20 (Just in case a manager sees this and wants to tell the staff that night that they're doing a great job).

I just went here to for some tea in person and the service was really good!! The person taking my order at the stand was very nice and patient (I had to take a phone call right as I was about to order ) and very sweet!! Great customer service!! And then while I was sitting enjoying my drink another waitress went to replace some supplies and she gave me the brightest smile!!! The waitresses here are very sweet and friendly :) I would definitely come again!!

To the girl with glasses who forgot my grilled cheese that one time :) Youre beautiful - from the girl who always wears hats and has a big mobile order

If you're looking for a traditional sit down Starbucks to get some work done look elsewhere, this location is a drive thru and has a walk up window. They do have some outdoor seating but that's not really usable during the rainy seasons. This Starbucks was speedy, I came through the morning rush and they cranked through drinks like no other, each car probably only took 2 minutes to serve.

This is one of those drive-thru Starbucks that really isn't a sit down location, though it does have a few tables outside. This place is ideal for placing an order via the Starbucks app while you're en route, because it'll then be waiting for you by the time you arrive. It shares a parking lot with Taco Time, which is convenient for parking, though the parking spaces themselves are kind of tight (the kind of tight where it wouldn't take much effort to ding the car next to you, or vice versa ).

Consider either posting your actual business hours or staying open for the duration of the hours you have posted. Thanks.

Very disappointing that they cut corners. I ordered a Venti Blonde via mobile App, and when I arrived ten minutes later my order was still on machine. The gal states that it will be a pour over and will take a few minutes. I state that is why I ordered ten minutes ago. 30 Seconds later she is at the window with a Venti Coffee! I state that I ordered Blond roast, NOT Pike! She states it's not Pike and that its my pour over! Come On Howard! I'm a black apron and can taste the difference between Pike and Blond. Very Disappointing that your employees are finding ways to NOT deliver on the customers expectations in a good cup of coffee!

I stop at this store from time to time and it is always busy. They are always efficient in working through the endless drive through line. Today Herb was my barista and he was extremely pleasant and professional. He mentioned a fact about the weather pattern we are having and made my day. I always have good service but Herb made my experience great today. Thank you!

There is no drink menu to look at or any bathrooms for customers to use. How does one know what drinks they carry or even the price of them.There is also only outdoor seating which is really weird for a northwest location. This Starbucks is just weird in general. Save yourself the hassle and go to a real Starbucks.

This location has tons of amazing kind baristas, I always enjoy grabbing my coffee here! Sam especially has been so kind and helpful! :)

The drive thru takes over 30 minutes to clear about 7 cars. The parking lot is puny so you can't even back out if the cars are lined up. If you're in a rush don't bother stopping here you'll regret it big time.

Great Starbucks. Always friendly and willing to help. Good location, parking is a problem and so is the line of cars when it is busy

Not sure why all the hating. Never had to wait more than a few minutes. They only screwed up my order once (ordered a venti and got a grande) but that is better than so many other Starbucks that have a drive-thru.

Went to store at 0458, employee told me it would be open in 1 minute. Waited, no response from her or the other employee who walked by the window twice. A couple came up who apparently ordered from the app, the 1st employee gave them their order and went back into the store. I left.

I'm not a fan of Starbucks really but this drive in is a regular haunt of mine. It's great to be able to drive through and get my coffee before crossing the west Seattle bridge. The store manager is always pleasant and even gave me her contact information should I ever need to complain.

They never have my app orders ready. Whenever I get there, they look at me confused, then find my ticket. It's irritating. I'm a very understanding woman. Once, twice - ok. Third, forth - not ok.

I thought that all Starbucks had to have a lobby. Wasn't it the general idea that they were trying to market the atmosphere of a European coffeehouse (even while located next to the checkout line of a supermarket)? Anyways, this is a stand-alone Starbucks that has a bustling drive-through, but no apparent lobby. I was baffled enough that I tried to crawl through the walk-up window to make sure, but the barista stopped me from doing that. There does appear to be a small indoor area that contains the bathrooms. Note that there also is a walk-up window that has a table with an umbrella: possibly nice on a sunny day, not so much for a colder December day.

The drive through is open. Yelp says closed until 5/7 but that is incorrect. Walk up window open for app order and drive through open as well.

This is, without a doubt, the worst Starbucks I've been to in the Seattle metro area. I work in Bellevue, but live in West Seattle. Many mornings I sat in the drivethrough line waiting, and waiting, and then waiting, only to get my drink with no milk in it, or missing sugar, or with the wrong sandwich...I've waited as long as twelve minutes to move up two cars, that time was the last time. Don't bother. Oh yea, and to the overly-enthusiastic morning employee...Your attempts at customer service come off as fake and irritating. Dial it back. I don't mean to be a dick, but I've never had such patronizing service at any establishment. April, 2014 edit: Almost 4 years later, this place is still the absolute worst. I swore this location off for 3 full years, tried them a few times after that and had more bad experiences. I still spend way too much at SBUX, but at locations that can handle simple requests and varying volumes of customers.

This location is just terrible. I've been through the drive thru several times and they always forget either the sugar or the cream for my Americano. The first time was okay but three times in a row? Come on now.

Reasons this Starbucks is good with me in a pinch and I find myself in desperate need of caffeination (my coffee pot breaks, I've forgotten to buy coffee, etc): -They open at 4am. This is so, so helpful for me when I'm leaving for work at 4:15 because otherwise the only other choices are 7-11 (ew.) or the Bigfoot near my work (ok, but then I haven't had my whole drive to let the coffee do it's wakey-magic!) -They get cars through the drive through SO fast. Really. The line looks long sometimes, but don't fret. It'll move quickly. -The walk up window is even faster. If I'm getting a drip coffee and I feel like a splash of half and half in it, I like to do it myself, so I'll get over my lazyness and get out of my car to get it. The one time it WASN'T faster and I had to wait forever behind some teenagers getting fancy coffee milkshakes (aka frappuccinos), the girl apologized and gave me my grande coffee on the house. Thanks Starbucks girl! In general, if they're open, I'll always pick Lladro or C&P, but sometimes there's an excuse for drinking Starbucks and this is one of the most convenient ever!

It's Starbucks, so no real surprises here. A busy location with drive-thru service. The staff is always super friendly, if not the most accurate bunch. I've learned to check my coffee before leaving. It's in a good location if you're passing through

This is my absolute favorite Starbucks. I come here at least twice a week for about a year now, and not once have they ever made a mistake on my coffee or food. Ever. That's kind of amazing. The employees are absolutely the most friendly, happy people. My 3 year old gets so excited when we come up to the window because they instantly interact with him and make him laugh. As long as the coffee is good, I won't complain, but the people that work here are just a total bonus which is why this has become my go to place for coffee. There is no indoor seating, but they do have an outdoor area with umbrellas which is awesome during the summer.

Worst Starbucks experience I've ever had!!!! You think being in the headquarter's city, they would be exemplary. I went in this morning and waited in about a 25 minute drive thru line. Apparently they only had one cash register working - which isn't their fault and completely understand but the way they were taking it out on their customers was wrong. They didn't give any of us receipts - nor even ask first if we wanted them. I handed the cashier a gift card and a free breakfast sandwich coupon and he didn't even look at the coupon and charged me full price for it (I didn't know this until I went online to look at transaction history of my gift card because I had an off feeling about him not looking at the coupon). Normally I would have asked for a receipt but the drive thru line was being rushed like a herd of cattle and the barista was annoyed when I asked for even a napkin. Never revisiting this store again! If you really want Starbucks, drive another mile down the street and go to that one where they will actually appreciate their customers!

I don't feel the need to review every Starbucks I go to because, honestly, I'd have 100 reviews for Starbucks and that's just silly. But I felt I should review this Starbucks because I don't think I've ever been to a Starbucks that is only drive thru and/or walk-up. There is no seating inside here. Zero. You can motor around the back and order to go or walk up to a window and order from there if you're hoofing it. My experience here was your typical Starbucks experience. The two baristas I talked with while waiting for my order were engaging and funny. My blended drink took a little longer than usual to get from the ordering stage to the 'put it in my facehole' stage but I did come through shortly after the frappacino HH so I expect a few of their blenders may have committed sepuku moments before I arrived. All in all I got what I expected service-wise and my drink was delicious and refreshing on a hot day. I have a feeling I'll be using this Starbucks with more frequency so I'm hoping I don't experience any of the issues other reviewers have mentioned. I'm a fan.

I stop here pretty much every day as I head into the city. They are not too fast. They also seem to mess up my drink a lot. I'd probably rate them a 2 but they get and extra star because of the convenience. I think it's weird that there isn't a place for me to walk in and hang out. A walk up window and a drive thru? Really?

Worlds... Slowest... Starbucks. They're friendly, which saves a star, but it should not take 1-3 minutes per car to get through a drive through. Especially when there appear to be six people working inside. This Starbucks has to have the slowest throughput of any I have ever seen. Even if you walk up, be prepared for a ten to fifteen minute wait.

Staff is always friendly and chipper, even at 5 in the morning. The walk up window is the way to go.

They are horrible!! seriously get a new manager or someone who can stock and manage a drive through shop. Always being out of milk or bananas?? Its seriously not acceptable. I have bigger problems in my life then a drive throughout being out of crap, but this is the 3rd time (yes i wet back after two), and having a three year old bust your ass because you promised her a smoothie after the gym and now you have to drive all the way over to the Morgan junction listening to her say,"you promised mommy" they can't reason they are three !!!! .... IT sucks... Also your VERY BERRY refreshers are subpar. Out of all the Starbucks in the area, you are stingy with the berries and too heavy on the ice. Its pale and doesn't look refreshing at all. Sorry to bust your balls, its the circle of life, pick it up champ.

The worst Starbucks in all of Seattle. You will easily wait 10-20 min everyday going through the drive thru . I cannot wait for the new Starbucks on California ave to open...

I will NEVER visit this Starbucks again. The lack of consistency is ridiculous. I have been a gold card holder for 3 years and always drink Trenta green teas. Part of being a gold card member includes free refills. I have never had an issue and in fact received a refill from this very Starbucks on June 28th. When I visited today they refused to give me a refill because they are a drive thru. This is news to me and I can't find anything in writing that supports her claim. I will NEVER return.