Benson Y.
Yelp
Scrolling through the reviews here, I will admit up front that my experience with Stella & Fly is the outlier, not the norm, so take that as you will.
I had some time to kill while in the UES so I wanted to get some work done on the ol' laptop and get something caffeinated in the process. Now, I saw Stella & Fly and it immediately appealed to me. Long wood counter, some spots to nestle into and work on an article for my web site. It also has a big window letting light flood in. Physically speaking, this place is gorgeous!
I looked across the street and saw that there was a Starbucks. Now, I'm all down with hitting up a Bucky's now and then, but I am also a firm believer in supporting local businesses that are not parts of giant chains, so I stepped into Stella & Fly.
Saddling up at the bar, I asked the barista if they had a Chai Latte (if you read my reviews regularly, this will not shock you). The young lady...had no idea what I had said. So I repeated "Chai Latte?" and she replied in the affirmative. Great! I ordered a Dirty Chai and she went to work.
I sat down, flipped open the ol' laptop and started logging on to get to work. The young lady quickly produced....a cup of tea with milk. I confess for about five seconds I had no idea what to say. So I looked at her face not wanting to brow beat her with my order but needing her to understand. I asked her "Um...no...a Dirty Chai Latte? Like, a Chai Latte with a shot of Espresso in it?" She acknowledged what I said....and quickly went to check with a coworker on what it was I wanted.
Soon, another employee came out and explained to her what it is I had ordered and went to work. Now, in between the time I put in my order and the time the second employee had come out, another customer had come in and put in an order for two drinks. And....her drinks were made before mine. Even better? I was told that at 6PM I had to turn my laptop off (it was about 5:40). I grant, they told me if this was an issue I could leave no harm, no foul. I figured I had enough time to post my article and head out, but I have never felt so rushed going to a cafe before.
Eventually my Chai Latte showed up on the bar...sans lid. The lids had been put away at this point, but after staring at my drink helplessly for a minute, they offered me a lid.
I quickly finished my article post and packed up to go. The employee who whipped up my latte was very apologetic and I told her it was okay. After all, it wasn't *her* policy, she was just enforcing it. For the record, both employees were very sweet and clearly had the best intentions.
My mistake was thinking that this was a cafe like Think Coffee where I could get some work done and enjoy a brew. It is more of a wine bar where they want a very specific (non-laptop) environment and that's cool, I just think that they may want to put up a sign or something letting you know what the expectations of the customers are.
In case you're wondering, the latte was terrible. The flavor was very...cardboard like and I got no hit of Chai spices.
I wound up going to Starbucks.