Cody A.
Google
Nightmare Experience
I ordered delivery from Stevie's Famous in Beacon Hill after hearing repeatedly that this was the best NY-style pizza in Seattle. Unfortunately, the experience was a complete disaster from start to finish. I apologize for the length, but this story deserves to be told.
I placed an order directly through the Stevies website for a large “Normie” . A pepperoni pizza with burrata, hot honey, plus a Coke. With tax and tip, the total came to $62.47 for a single pizza and soda. Expensive, but I was willing to treat myself.
After waiting over an hour with no delivery, I attempted to contact the driver. Delivery is outsourced to DoorDash, even though I did not order through DoorDash directly. Communication failed entirely, as the driver did not speak english, and the order was never delivered.
I then called the Beacon Hill location and spoke with an employee named James. He sounded frustrated and told me a manager would be in contact, which never happened. I was advised to contact DoorDash next.
After nearly 30 minutes on hold with DoorDash customer support, my call was mistakenly transferred to the restaurant owner without warning. His phone simply rang, and he answered it, clearly unaware of the situation or why the call had been routed to him.
While the owner, Shane, was apologetic, the conversation that followed was chaotic and confusing. Suggestions were made and then immediately reversed mid-thought. By this point, nearly two hours had passed since I placed the order. I ultimately requested a refund rather than a replacement meal, as lunch was no longer an option.
I understand that third-party delivery can complicate things, but when a customer orders directly through your website and pays premium prices, the responsibility to resolve issues should be straightforward. Unfortunately, this experience was anything but.
I cannot comment on the quality of the pizza, because I never received it. For the price and reputation, the service failure alone was enough that I will not be ordering again.