Greg N.
Yelp
Without doubt, Stonehurst Place was my go-to place for a nice break from all the chaos of the Atlanta traffic. I would even recommend it to friends.
The rooms are spacious and well appointed; the snacks available throughout the day are delicious (as is the breakfast, and parking is ample (which is important especially in Midtown). I was getting ready to chose a hotel in Atlanta for an upcoming trip, and almost booked this place. Then I remembered, the lady host's behavior on my last trip there. Unfortunately, I hate being that guy, but on this trip her true colors came out. I mistakenly left my key at a restaurant in Buckhead. When I got back to the hotel after slugging through 30 minutes of dense Atlanta traffic, I lugged my files out of the car (dripping in sweat) when I realized that I couldn't get into the place. My key wasn't in my pocket. I thought, darn, no big deal, it's a B&B, they have plenty. Well, it was. She went from hostess-with-the-mostess, to a solid nine on the visibly annoyed scale after I just said "hey, I forgot my key, can I get a new one?" I'm a very relaxed guy, so was taken back by this curtness.
She said, um, "no" you'll need to get that other key or we'll charge you (some exorbitant price I'm the hundreds of dollars to make a new one (and even change all the locks in the building, really?) and acted as if she was doing me a favor letting me back in a room that I paid over $300 for. She said the total fee I'd have to pay would be hundreds of dollars. Strange. I laughed, assuming that she was joking (surely), and said "oh, this must happen all the time, I'm so sorry." She said tersely: "no, it does not". Wow!
Of course, I had a meeting to go to that evening, so I had to drive all the way back up to the Buckhead restaurant, find parking in nightmarish Atlanta rush hour and get back. And of course, I was late to the meeting. My colleagues were shocked too.
The man is nice; the woman, well, watch out for her, she has sharp fangs at worst, and at best, just lacks finesse when it comes to treating customers, and there are much better ways to handle this, i.e., have multiple keys made (because I surely can't be the first to forget a key?). Plus, a host should notice that I was dripping in sweat, and paid more attention when I said I didn't have time to drive up to get the key due to my meeting. In any event, if you want true class, steer clear. Note to the innkeepers, keep up with your manners. I won't be staying here again, third time is not a charm.