Minerva H.
Yelp
Lin, that's what went wrong. You're going to want to sit down and grab a cold beer to read this one. Without this experience, it would be 5 stars.
We've been here many times and have always had a great experience with staff, food and beverages. I have no complaints with anything nor anyone, aside from Lin.
It was a gorgeous day and we were enjoying our beverages in the nice weather. We hadn't been there for 35 minutes total. Lin asked us if we were ready for another round, we weren't quite ready yet as I still had to about 1/3 of my beverage left so we responded not yet, however, Lin let us know that there was a long line of people waiting to be seated. Not only was there NO LINE, there were empty tables. We were caught off guard and processing that she's pretty much telling us to leave. It hits her that she responded unprofessionally, so she began to backpedal by offering us to stay longer and take our time, but the damage had been done and it left a bad taste in my mouth. I asked her for her name, to which she hesitated for a few seconds and said "Deli". I doubled checked the correct pronunciation of her name and she confirmed it was "Deli". I'll also note that she had a great rapport with the table beside us and I believe it's because the lady at the table did her hair or knew about her liking red hair. It could be because they also had food at their table and we only had beverages.
I went inside to speak with the manager to inform her of what happened. The manager agreed that she, too, would be upset if that had happened to her. The manager was great and I should've taken her name, but "Deli", aka as Lin, had us feeling unwelcome and uncertain if we're coming back. We left without me finishing my beverage that still had about a 1/3 to ¼ left. Their cider was delish, by the way. But Lin? She's a hard pass. She's a poor representation of the Stoup brand. It only takes one person to ruin the experience.