Strawberry Hill

Not my first time staying here. Gem of a property love the authenticity of the cottages furnishings and gardens. However a few important drawbacks - not good signage going to property, terrible potholes on the property drive up, guest area painting/mural faded, the guest cove waiting area bench upholstery is faded and ripped, turn down service not consistent, towels were faded and ripped should have nice towels with the hotel logo, pool should be heated let’s get with the times, drink was not consistent same drink different results each time what happened to measuring with a jigger ? Luxury can’t say anymore ….

Ive been around the world and this is one of the most singularly stunning sites I’ve ever visited. For the best views, stay in Highgate or mount view villa so you get the view of the city as well as Newcastle and surrounding mtns. Bathrooms are rundown (see toilet bowl photo- rim bigger than seat) and pool is gross- don’t expect luxury. Food is fine, drinks are better than ok, but not mixology. staff are very nice. Platter of trash and dishes left outside my room for 18 hours (pictured). Howling cats woke me up at night. I’ll go back for the views and ambience.

I made a reservation here with my friends and was really disappointed by what happened during my visit. When my group went to the common area by the pool, a waiter approached us and said a guest had complained that we were making them uncomfortable. We asked what we had done, and the only explanation he gave was that “outside guests aren't allowed in that area,” even though we had a reservation. A different staff member later told us that wasn’t true and that the person who complained was just causing trouble. The guest who complained kept staring us down and even took photos of us without our permission. After she left, we were suddenly allowed back into the same area with no issue. It was an uncomfortable and disgusting experience. I hope the management addresses situations like this better in the future. The female waitress with the glasses was extremely rude and aggressive as well.

What an amazing & romantic place. You would come here to relax & take in the fresh air.. Great food & service. The crew at strawberry hill was wonderful.. from the driver who took us to & from hotel to all of the restaurant staff.. house keeping.. & receptionist.. we definitely felt accommodated. Thank you for a wonderful experience.

What a beautiful place! We loved the location and the history.||The views here are spectacular! Looking down over Kingston from the infinity pool and restaurant. And the stunning Blue Mountains from our room. ||The spa is gorgeous. You should definitely make time for a treatment if you can. It's very tranquil, and the service was very professional. ||The food is delicious. The restaurant service could be a little slow, even when it wasn't busy. It wasn't an issue, we weren't in a rush. The bar service was excellent.||A great stay and I would reccomend.

I went for a dinner reservation for my birthday. I had to make a $20 USD deposit per person to secure the reservation.The place was scenic with an amazing view of the city. They started us off with bread, which I liked. I ordered the crab cakes and stuffed chicken. My partner and best friend ordered the pork chops. For appetizers, they had spring rolls and soup. The appetizers were basic. The main courses were great. Seasoned well. Pork was tender. The service was good. I got a complimentary slice of carrot cake for my birthday. Side Note - the roads leading up to the property were very bad.

Very clean. Good massages and would highly recommend their body massages. Visit their website to see a full list of all services. There is something for everyone. It is also easy to gift a treatment to friends and family as well. I also did an anti aging facial as well however for the money I didn’t quite feel as though I got the value for my money. As for the ambiance, it is so calming. Great place to relax. Easy to find. Ample parking. Staff is courteous. As a local that is extremely important to me. If you are interested in dining at the restaurant, I suggest calling to get an idea of the menu options and budget. If you are traveling with small children please keep a close eye on them as I don’t think this place is child friendly with high stairways, uneven surfaces due to the location in the hills etc. It is beautiful though

The views and the nature (including the humming birds) at the hotel were great but the management of the hotel is poor. ||The Wi-Fi at the hotel was very poor especially away from the bar area, and it was unusable in my hotel room.||I went on the Blue Mountain hike offered by the hotel and no food was provided as advertised during this 12 hour round-trip. I specifically asked if food would be provided on the hike when I booked this at the hotel reception because I was disappointed that I wasn’t having the included breakfast in the morning due to the early hike start time. In fact, very little information was conveyed about this hike. Due to this error by the hotel I did not have any food for 12 hours. To add to this, I was not provided with a waterproof poncho like usual as Lyndon, the usual guide, was not working on this particular hike. Due to these two issues I expected a significant refund by the hotel. Unfortunately, I was only refunded $15 for the price of the food which I refute since the cost of food / drink from the hotel was much more. I expect a more professional and robust response due to the nature of my complaint. I asked for the contact details of the manager of the hotel and I have sent two emails re this complain and I have not received any reply. Very disappointing. I will not be going back again.