Sugar Factory - Miami Beach

Terrible experience! The dessert cookie was completely burnt — we could barely notice any Nutella, if there was any at all. There were no M&Ms, as described on the menu. Paying a mandatory 20% service charge for this kind of service and product is unacceptable! Plus, there’s an extra 3% fee if you pay by card. The server spent most of the time on their phone, and I had to get up several times just to be noticed and assisted. The drink was acceptable, but overall, the dessert was a big disappointment. Details: We only went there to try the dessert, and our expectations were high — unfortunately, it was a complete letdown.

Such a fun stop in Miami! We popped into the Sugar Factory for a drink and tried the candy shop cocktail — super creative and tasty. The whole restaurant was decked out for Halloween, which made the vibe even better. Definitely worth stopping in if you’re looking for a fun atmosphere and unique drinks.

Miguelao was very helpful in choosing what best to order. Drinks were great, very sweet and cake was good too. Overall great place to add to your itinerary

I went while on vacation in south beach. We were the first people there on a Monday morning. We were waited on by yuengling. He was amazing and welcoming. I only got cheese fries since I intended to come for brunch but they only serve brunch on the weekends. The fries were fresh and delicious and I can’t wait to come back for brunch!

Eliseo and Yani were amazing!! Very excellent and speedy service!! The drinks were delicious and the food was great. We mentioned it was our anniversary, and they went above and beyond for us. Additionally, we came in just before closing, and they still took care of us with red carpet service. The meatballs were amazing and the ribeye was cooked perfectly. You must check out this place and ask for Yani next time you’re around here.

Indoors is small, outdoor area is good only if they had the tables on a deck or something and not have the tables close to the bathrooms, also there are air-conditions in that was dripping water into our table almost going into our food and drinks. Service wasn't good at all. we sat there for about 30 minutes before we got seen just when we were about to get up and walk out a waiter finally came and attended to us. There's nothing amazing about sugar factory food. This place is basically for the kids & adults to enjoy the drinks, but i have to say the lobster ravioli will be my go to whenever we go back to sugar factory.

We had the most amazing experience here tonight! Erez was our server and he was attentive and helpful. We came here for the "Instafamous" drinks and based on some reviews, were expecting the food to be lackluster.....however, I had the best buffalo chicken sandwich I've ever had in my entire life. The drink presentation was definitely worth bragging about on social media and it wasn't overly sugary and was also very good! I 10/10 recommend this place and we will definitely come back again and get another drink and try a sundae for 2!

5* all the way around, from food to drinks, and deserts, had a great time with family and those who had a birthday party going on 👍🏿😁😊 even the ones who worked there were lit 🔥 great teamwork 😁💯