Karen Ko
Google
I had a WILD experience here. Found a really long hair in my food. Gross but not the first time in history this has happened, one would expect the restaurant to be apologetic, not charge for the tainted dish and perhaps even offer some drinks of consolation, right?
WRONG.
After turning down the offer to order something else, we get approached by the waitress who nudged us to order something else because we’re getting charged anyway. We are obviously shocked so she calls over the manager who basically said they’ve examined all their staff and none of them have hair that looks like the one I pulled out of my food, and therefore it’s not their fault. He even invited us to the kitchen to check and see for ourselves if the staff have that kind of hair (!!!).
At this point my friend and I are looking at each other in total disbelief at the logic presented to us, almost laughing even. He continues to argue with us and literally said, "you have to see it from my perspective." Again, wild.
I invite the establishment to respond to this review to further justify what happened as I’m almost entertained by the rationalization and want to see more of the mental gymnastics at work.
I dined there on 26/11/2024 for the record.