Anonymous22
Google
I visited Summer Moon Coffee today at 8am with a party of three. We ordered our drinks, and all iced coffees. When we received our order, one of the coffees was incorrect — we had ordered iced coffees, but one of them was given to us hot instead.
I didn’t want to make a big deal out of it, so I simply asked for a cup of ice to fix it myself. Unfortunately, one of the employees (a light-skinned female worker) responded with a very poor attitude over such a simple request. She then asked if we wanted the drink remade but didn’t even wait for our answer before starting to remake it, all while visibly showing frustration and a negative attitude. She also stated that we could either keep the hot coffee or throw it away.
After noticing that I was unhappy with how she was speaking to me, her attitude suddenly shifted. I went back to my car, but when I checked the drinks again, I realized that not only had we originally been given the wrong drink, but the replacement was also the wrong size. I went back inside once more, and she then informed me that we had been given another customer’s coffee by mistake.
I truly love this place and usually have great experiences, which makes this situation even more disappointing. Management should really address how some employees interact with customers. When a customer asks for a simple solution — especially one that would make things easier for everyone — they should not be met with attitude. Customer service is just as important as the quality of the coffee.