Annie N.
Yelp
What a rip off! We wanted some dinner before our flight and the options were not that great in our terminal. They are located on the Delta side at LaGuardia Airport. We saw a diner that had no one and then a burger place. We figured Italian food; how bad can it be. We got seated right away and never brought any menus. No server came by either. Finally someone brought us some water and we asked for menus. She pointed to a QR code on the table. Not a big deal QR codes are the norm now. But this QR code was different. Basically, you order and pay for your meal, including the tip, and then when its ready someone brings it to you.
I'm sorry, you want me to pay ahead of time and give a tip for a server I have not even seen! Ridiculous. Now this is an airport, so pricy, but the soft drinks were almost $7. We decided to stay with water but had to keep calling someone or catching someone's eye to get a refill.
I ordered a Ceasar salad and fettucine alfredo. TERRIBLE! The salad was ok but needed more dressing, it was pretty dry. I couldn't find anyone to even ask. The pasta was terrible, it was watery, no flavor, no taste, it was really bad. Our friend ordered just a tomato sauce pasta and it was so spicy she couldn't eat it. The only taste was spice. The description did not mention spice, we checked. My husband ordered a veggie pasta with chicken and olive oil. He said it was ok, but I could tell it had no taste or flavor by his face.
Our meal for my husband and I was $80. I really do not like this system. I actually didn't even give a big tip because we never saw anyone, and no one came over to explain plus you have to tip in advance. I thought what if I tip really good and the service sucks or I never see anyone, why should they get a huge tip. I'm glad I didn't because that is exactly what happened. No one came by, I would have exchanged my meal.
They need to change their process and quick! This is a terrible system, horrible service and even worse food. It absolutely infuriates me to pay 80 dollars for food we did not enjoy, could not find a server to exchange and couldn't even get a refund. I should have looked at reviews before we stopped in. Skip it, go somewhere else.