April V.
Yelp
Süp, let's talk. I've been a loyal customer of yours for years, and I know you can do better than what you've been doing lately. The last two times I have been in, I have been majorly disappointed in the quality of the food you've served me. The first time, a few weeks ago, I got my favorite house salad and a bowl of broccoli cheddar soup. The salad was inedible, the greens were filled with dirt or sand, and it was so unpleasant. The radish was dry and shriveled up. The soup also had large chunks of broccoli that seemed to be not cooked at all. It was served to me less than hot, which is actually how all the soup I order from here in the afternoon is. I think you may need to turn up your warmers. Soup should be hot.
Today, after some time had passed, I missed you. I missed the melty BLAT that I also normally love. This was my sandwich of choice during the pandemic, I ordered take out of this sandwich often to make sure I supported you during the pandemic. My husband and I came in. There were hardly any customers and your employees seemed bored. We ordered a melty BLAT with a cup of broccoli soup and a half turkey pesto with a cup of broccoli soup. Our food arrived. Why your cook decided to serve me the grossest avocado and tomato, I have no idea. The gross avocado was also accompanied by the bitter peel of the avocado. My sandwich was terrible. I figured, okay, I'll eat what I can, and of course, my soup was less than hot. My husband's soup was less than hot.
I don't think I am breaking up with you, but I need a break. It's you. Not me. I deserve better. I've included pictures of what was served to me today.