J F.
Yelp
Okay, Sur La Table: here's the deal:
I knew I wanted this Breville Smart Oven Air, and in Seattle, there are plenty of ways to get one. I saw it on Amazon. Then searched locally online. Bed Bath & Beyond had it at their location a few blocks from where I live. I went there with my 20% off coupon, only to be laughed at---"That's not applicable to the Breville stuff", I was told. Of course it's not. Perish the thought they'd actually honor their bait-and-switch routine. I called a couple of other places.
Yeah, they had it.
No, they didn't.
Tried selling me a different brand, and much smaller, for one-third the price. Ugh. Has no one heard of, "YOU GET WHAT YOU PAY FOR"?? I want the cavernous capacity. I want the precise temperature control I read about in numerous reviews. I want, I want, I want---what every informed consumer wants: To get 100% value for the 100% price paid.In the end, I drove from the very southern end of the county to your flagship original store, in the Market. I had called in advance, and your incredible crew (Liz and Friends!) were helpful---as always. I bought it, enjoyed their comments on it, and I know later when I fire this lovin' oven up and make me not regret my 56 year old bachelor life, it'll be because of Sur La Table's incomparable customer service. THAT is why I bought it from you. Thank you for yet again making the separation of money from my wallet a perfect experience.
It's for that reason that I buy locally and post stuff like this---because you care, I care.
Gratefully, Jeph in BFE King County
To Everyone else reading this: I don't care what it is you believe you need in your kitchen. Do your research online, be informed, and then call Sur La Table. 206.448.2244.
Liz and the team will take care of you.
Then go pick it up at 84 Pine Street, in Pike Place Market, downtown Seattle.
And tell 'em Jeph sent you.