Tami Jo Dukie
Google
It takes a lot for me to give less than a stellar review. I never, ever want to hurt a local business if I can avoid it. I am really patient and understand a lot of different situations can happen that are outside of the businesses control. But I just have to say, this was NOT the greatest experience. But not the worst.
We were in the middle of a round when the bartender came up to us and asked us to switch tables, because they had a tournament coming in. There were two tables of folks on the far back wall on the left side that were asked to move to other tables. The group on the corner table declined at first, but they did eventually move. We also eventually moved.
The people that were playing in the tournament were SO rude, giving us the stink eye the WHOLE time. Trying to force us to give up our table by acting like self important a-holes. Leering at us. It made us really, really uncomfortable. So we finally gave up the table and moved so that our whole night wouldn't be ruined.
The tables we had to move to were larger tables and that negatively impacted our play experience. And the really crappy part was that the other group of people that had also left their table, turned around and took the table that we had given up. The tournament people *never used* those two tables. AT ALL.
If Surge is going to run pool tournament events in their spaces, they need to block off those tables ahead of time, and set CLEAR expectations for their other customers, instead of just allowing tournament players to come in and bully people out of their tables.
We are paying to be there also. $20 an hour. That's not cheap! We were purchasing cocktails. We were paying customers. And our experience was clearly not the one that mattered. Accommodating the RUDE tournament players is what mattered.
I did complain to the bartender. The bartender gave us two of our cocktails for free and they gave us the last hour for free. That was an accommodation that we very much appreciated. The bartender was not very happy about it, but he did it anyway so we were grateful.
Our plan was to hang out for multiple hours and play multiple games. And it just soured our experience, and in turn, shortened our night. The seating on that back wall is fully padded, and much more comfortable to sit on than the high top stools along the opposite wall. I was not comfortable on the high top stool that I got stuck with because we lost our spot along the wall, because of the tournament players.
I just don't think that we would go back to Surge. Which is really unfortunate because the environment in there is SO nice. The tables are really nice and in really good repair. The pool cues are in good shape. The environment itself is nice. So we had really high hopes.
But it super sucked to be a full price paying customer, and be treated as secondary to the tournament players.