Hana I.
Yelp
Update; I'm very sick and it's been 7 1/2 hours since I had food from here
So... I had come here back in the summer of 2024 and it was decent, but the service was awful. But I remember liking the food enough to come back. I came by with my partner today, and it was a HORRIBLE experience.
For context, sushi is my partner's and my favorite food. We eat sushi A LOT and have tried most places in Reno and Carson.
I do not write negative reviews pretty much ever. I understand that people can have bad days or whatever, but I will never ever come back or recommend this place to anyone.
After ordering our first round of sushi, it took 45-50 minutes to get our entire order, with a 20 minute period after they brought a few rolls out. It was not that busy. A man had been sat after us, and he had gotten his food and left in the time we were waiting for our food. I had to ask about an appetizer we had ordered after 30 min.
On top of that, when we finally got all of our food, the quality was atrocious. I usually only order nigiri and hand rolls, and all of my nigiri was lukewarm and mushy. I had to spit some of them out.
At this point, we had already written our second round out, but everyone who had been seated in the left seating area was gone. We were seated left of the door (table 12), and servers no longer were checking on us. We waited 15 min before we flagged someone down to take our paper for round 2, and then WATCHED as someone making food at the bar was chewing and drinking AS HE WAS AT THE BAR making food.
At this point, there were only 4 tables seated in the restaurant, and 2 people waiting for To Go orders. One of the parties was a group of 6, and we literally immediately felt bad for them because I can't imagine how long they're going to wait for their food.
We sat and waited, commenting on how many times we watched a chef ring the bell and put food on the counter, for it to sit for several minutes waiting for a server to notice. We eventually got the second round, and the presentation was embarrassingly sloppy (and I mean, whatever! All that matters is that it tastes good) but it definitely felt like they didn't care about it.
After finishing our food, we sat and continued to wait for another 15 minutes waiting for someone to pass by so we could ask for the check. Again, no one passed by and finally I just stood up and walked to the counter to ask. I even met a chef's eye contact multiple times as we sat awkwardly waiting.
I literally will never leave a 0 tip, and I'm the type of person that nearly always tips at fast food places. I think that servers should be paid more as a general rule of thumb, but I left a 0 tip and now am leaving this review.
Obviously, this could have just been a bad day, but I don't think I will ever come back because it's just too expensive to think "Oh maybe we'll have a good lunch today!"