Emanuele L.
Google
I am a regular guest of fine dining restaurants around the world, and I work in the restaurant industry myself.
I never imagined I could experience something this disappointing in a Michelin-starred establishment.
Yesterday, my partner and I arrived at the restaurant for a reservation made through their system. Only then did we discover that, due to a simple mistake when selecting the date (a mistake we fully acknowledge), the reservation was actually for the following day.
That part was our fault.
Everything that followed, however, is entirely on the restaurant.
The dining room manager treated us with surprisingly unprofessional manners: rigid tone, no willingness to help, and a complete lack of empathy. She even stopped speaking English and addressed us only in French (a language I do not understand), eventually signaling with gestures for us to leave the restaurant immediately.
Such behavior is unacceptable in any setting, let alone in a Michelin-starred restaurant.
We were scheduled to leave the next day, so we would not have been able to return for the reservation anyway.
After fifteen minutes standing outside in total confusion, I went back inside to ask for clarification. Only after further waiting were we contacted by someone from the back office, who reassured us that the reservation would be cancelled and that no charge would be applied for the misunderstanding. Despite the questionable attitude of the dining room manager, we thought the issue was finally resolved.
Unfortunately, today — the very next day — a €400 charge appeared on my credit card, with no explanation or authorization.
I find this behavior unethical, dishonest, and deeply damaging to the trust one should be able to place in a Michelin-listed restaurant.
This is not about the money — although, of course, I’m not in the business of giving it away — but about professional integrity, ethics, and respect for the customer.
Incidents like this harm not only the restaurant itself, but also the reputation of the entire guide and of the establishments that truly deserve their star.
Truly embarrassing.