Morgan C.
Yelp
I had to come back and give Sweet Berry Farm yet another glowing rating for a truly awesome customer service experience I had today while visiting with my mom! It was a beautiful and sunny Saturday afternoon, and we had a bit of time to kill, so we headed over to Sweet Berry to grab some strawberries to snack on! Of course, it's been super humid lately, and we were drawn to the available soft serve ice cream. After getting our cones and sitting down, we realized the ice cream tasted kind of funny, and had a weird, icy consistency.
I'm not usually a complainer, and I hate sending things back at restaurants, but the ice cream was basically inedible, so in we went to tell them about the issue. I was expecting that we would be told "tough luck", but it was the complete opposite. The wonderful cashier, Abbie, told us that they were experiencing issues with the soft serve machine, and offered to replace it free of charge with traditional ice cream, which they make fresh in house. We agreed, and it ended up being SUPER delish! However, nothing was as great as the kindness of this amazing young lady for helping us out! A major kudos to Abbie for making our visit to Sweet Berry a positive one - even more so than usual! We look forward to coming back soon now that the season's in full swing, and even if the soft serve machine is never fixed, who cares? I can't recommend the ice cream or Abbie enough!