Larry H.
Yelp
I've been there twice.
First time was a good experience. Older woman took our order, made sure she got it right, clarified the cryptic sides, etc. Standard good customer service. I got my burger and hash browns and all was good and tasty.
Second visit, I ordered the same burger, wasn't asked about which side I wanted (I assumed that since hash browns came last time, that it would be them again. I didn't know there were multiple options and wasn't told when I ordered). The dish came and the side was tortilla chips and a terrible lime and weeds salsa. I called the waitress over and asked why they changed the side. She said they didn't, that I could have gotten hash browns instead. I said "wait, you didn't mention that when I ordered". She said, "oh". She asked if I wanted hash browns instead, I said yes definitely, thinking all is well, that they were going to recover from the customer service lapse. She came back 5 minutes later with "I'm going to have to charge you for the hash browns, is that ok?" Really? No thanks, on principle. It's not ok to have a customer tell you that the only side they were offered is not only not what they thought they were getting, but is inedible, and when you offer the other side dish, you come back and ask them to pay for it. Obviously a customer service lapse (don't know if the waitress misled the manager or the manager is sacrificing customer service for a few dollars). Weird choices for a small place.