Raya M.
Yelp
I'm honestly very sad to give this place 2 stars because I do really love Sweetfin and I have been a customer for years. I used to order at least once a week from another location and they were always consistent and they got my order right every time. Whether I ordered for delivery, pickup, or ordered there, it was always correct. When this location opened, it became the closest to my home, but somehow they mess up my order every time.
I'm the type of person if my order is messed up or a place doesn't have all the ingredients to my "usual" order, I can't eat it, the meal will be ruined if it's not the way I always order it. This location has messed up my order enough times that I'm sad to say I will never come back here. I will continue going to other locations and pray I don't go through the same experience, but this location has ruined all chances.
This location has messed up my order 3 times:
1 - I ordered for pick up and I noticed after I picked it up that there was one out of my six toppings missing, so luckily before I drove off, I was able to come back inside, and they added that missing topping.
2 - I ordered through the app for delivery and I got two bowls. When the bowls were delivered, we realize they messed up both bowls. There was so much wrong with it. I can't even explain everything on text here but it was to the point that I had to email them to let them know the situation. I was pleasantly surprised with how generous they were, and they immediately refunded the order. Because of that, I did go ahead and give them one more chance which leads me to the last incident.
3 - this last time, my friend ordered for the both of us in her app for delivery. I did my usual order which contains 3 different mixed in sauces. When the order arrived, my fish was completely bare, there wasn't a single sauce on my poke bowl. It was insane!!! I tried to eat it, but who could eat a poke bowl without any sauce or dressing on there?!
I'm sure I am not the only person who experiences this, it's frustrating to throw away money and to ruin a meal. I urge everyone to check out a different location to avoid this bad experience.