Derek Y.
Yelp
WISH WISH we never came here!
This was one of the worst and most confusing experiences I've had in a restaurant!
THEIR MENU IS LIKE TRYING TO DECIPHER HEIROGLYPHICS. WORST MENU IN THE HISTORY OF MENUS.
Did not order all you can eat. We ordered 'entrees', the set portion, a la carte item plates for the hot pot.
FIRST of all, the 'entree' items are in sizes REGULAR and LARGE, but how are you supposed to tell how much food that actually is?? Not to mention, there were no pictures of the plate portions. When we asked about the size they gave the hand spacing estimation..."it's about THIS much", which is just ridiculous. There's no telling how much they actually give you. Sizes should be listed in weight measurements.
SECONDLY, menu says next to the sizes, 'ALL MEAT' or 'LARGE ALL MEAT'. What does this mean?? Apparently the actual plates of meat (pork, chicken, lamb etc) come with some veggies, BUT they don't tell you what veggies or how much they come with. So you basically order the meat which comes with veggies, or meat plates with no veggies (all meat). There is also a la carte list for veggies alone, but again. How much are you getting for the price??
THIRDLY, the confusion continues with the broth. They have different kinds of broth you can choose from, but little did we know, there are numbers on the side of each broth description in tiny font, meaning that whatever broth you choose, that number, +1 +2 +3, is how much extra they add on top of your 'entree'. Basically you are paying extra for the broth. Visually the menu is a clusterf---. Even the staff was confused! The young man who was our server was nice but eventually had to be helped by the other server to explain the menu because HE didn't even know how the menu worked. It probably took about 20 minutes just to order.
FOURTHLY (I've never said fourthly on anything which tells you how bad this is), when we got the bill, it was totally off. It made no sense! Nothing on the menu matched the description on the bill. Our server couldn't figure it out and had to ask for the manger. It was utterly disgraceful because the manager was just staring at the menu and bill for an uncomfortably long time. Their excuse "we have a new system and the menu is not updated".
After about 30 minutes of trying to settle the bill and figuring out what we were actually charged for, they did acknowledge some things were overcharged and took them off the tab, but I still don't think it was right. But I was so fed up that I just let it be and left.
According to my fellow diner, they came here before and it was a different menu but the same confusion. And same debating about the pricing on the total charges
In my mind if they are making it this confusing for the pricing, it's like they are trying to trick you to make money and I don't trust their integrity as a business.
The food didn't even make up for the terrible experience. Broth was MEH. And they only had 2 types of sauce. Thought it was kinda bland overall.
I DID NOT ENJOY DINING. IN FACT, THIS WAS THE MOST INFURIATING EXPERIENCE. YOU WILL END UP GETTING RIPPED OFF AND FRUSTRATED. DO NOT COME HERE!