Alan Leung
Google
I have been here with friends about 4-5 times now and will continue coming back. My criticisms of this place in this review is meant to help improve what I view as the best place to get sushi in downtown Ann Arbor. The freshness has always been top notch, as well as the plating of the food. The vibes are also really good both inside and out of the restaurant.
As far as service goes, there is a lot of improvement that is needed. I will say that most experiences I have had, are small technical fixes that should improve with a little time. Here's what I have to share:
- Servers are always cordial, but they often are not aware of stock of certain things. For example, what desserts are in stock, what wines are available, or when happy hour is. It used to be during lunch hours but recently changed, but since it was still displayed, they did give us that pricing.
- A specific, and rather unfortunate, experience I have had was after ordering a spicy scallop roll (a special roll). Upon receiving a plate full of my and my friends orders, the waiter pointed out each roll that was ordered. After leaving, my friend and I agreed that the roll that he claimed was mine, was actually his salmon roll. I think this server was particularly busy that day (4th of July), as it took a while to get our soy sauce after receiving the sushi. We had to ask the other server to get it for us, and when she returned with it, we asked her about the sushi mix up. We saw them speak soon after, and when he returned, he doubled down that I had received what I ordered. I conceded, because it just wasn't worth continuing, but my request was simply to be charged for what I had actually received in its place. We received a spicy tuna roll (about half the price of the spicy scallop) in addition to our order, so we suspect it was put in improperly. I recently went back and ordered 1 roll, the spicy scallop roll, to confirm my suspicions. It was delicious, and definitely not served to me the first time.
We've had two really good service experiences, but on the 4th, we've had our first bad experience which didn't bode well with any of us. It seems that whenever we were sat inside, the service was a lot better or it may seem to depend on the server that you get. We've had one server a few times outside and she was fantastic. She may have been off on the 4th and that was our first bad experience there.
There is a lot of good about this restaurant, so I'm really hoping they improve on communication across their team and with guests (in some cases), and their technology.