Nicole L.
Yelp
I was debating whether this would be a 3 or 4 stars. But amazing customer service wins every time! I called last week and made a bday reservation with Ana. We were to be seated in front, or close to the flamenco performance. I explained I had never seen a flamenco show before and it was my bday, so I was looking forward to this. She told me arrive at 7:45, so we can put our orders in, because the show starts at 8 and it is quite loud. Well lo and behold, we are seated indoors and I see a show happening outdoors. I asked the waiter if the dancers travel inside because I was expecting to be seated where I could see and hear the show. She apologized and told me it is outdoors only. I told her this was unacceptable and the only reason I chose this restaurant was for the "flamenco" component. She was very nice, professional and I know it wasn't her fault, but I explained the food was not the determining factor and I could have went to Ruth Chris', so at this point I asked for the manager. I had to request a manager 4 times! The server came back and said there is a table outside, however it won't be right in front. We agreed to move. (Still no manager) Well it was a pointless move, because the point of flamenco is to be able to see the foot work. From our new table, we could see waist up. Now we had a new serve named Juan, who was also nice and professional. I told him my night was ruined and wanted to know how the establishment was going to rectify this. Ramon finally came by, (GM) and he explained, Ana was out sick and they have several Anas that work there, but that those kind of promises should not be made. Nevertheless, there was a bday card waiting at the table, so the message was definitely communicated. An hour later (they must do a show at 8 and then at 9) a table was opening in the front and Ramon said he could move me again but at this point, I declined, we were cozy and already eating. Juan asked us what drinks we would like on the house. It was a nice gesture and we chose a passion fruit cocktail. To make me happy, they went heavy on the liquor. I had to ask for another splash of jugo de piña! But after the seating mishap, let's move on to the food. The tapas we ordered were the bread with Iberian ham. Could have been amazing but the garlic marinade on top, makes the bread soggy. The parts of the bread that were not wet, were crusty and flaky. Maybe the chef can consider putting the garlic sauce on top of the ham, so as to not soak the bread. I would give this a 2.5 out of 5. The mussels meh. They needed a lot more flavor and they tasted just like the sea. I also ordered the garlic shrimp. Now this was out of this world and they came piping hot! I should have ordered 3 servings because that's how savory and garlicky these shrimp were. They also were the perfect texture and not overcooked. I actually started dipping my mussels into the shrimp sauce! The pork belly sighh, had so much potential, but I realize every Hispanic culture prepares food differently: I like mine fried extra hard or crunchy. They leave theirs too soft, so while the pork was seasoned nicely, it was too chewy to be enjoyed. Had it been fried 5 minutes longer, much of the fat would have puffed up and hardened. That was a 3 out of 5. The crab balls were delish and reminiscent of poppers! The surprise hit of the night--the fried eggplant drizzled with honey--perfection! We loved it. I regret not getting an order to go home. I sampled the red and white sangria, and like other reviews pointed out, they are "weak," mostly juice so don't expect anything strong, but we did like the white over the red. The tapas/appetizers filled us up so we didn't order an entree. Now, for the turn of events!! Dessert time was the absolute highlight! We should have started with dessert. I ordered a Spanish French toast that was a giant cream puff. The texture on the outside was golden, crispy and flaky, while the inside was creamy, soft and fluffy. I've never had anything like it and I devoured it. The toast was garnished with fresh blackberries, blueberries and strawberries. This is definitely a brunch dish! We also had the homemade rice pudding--creamy and delicious without being too sweet. Perfect! I asked to sample the mango icecream and it too, was delicious.
We should have started with desserts bc I had a smile on my face the whole time while eating the sweets! What started off as my night being ruined--due to the All Star Staff and management, the night was able to be saved! I left feeling happy and full. Ramon, Juan and everyone else made my night amazing, that I almost forgot I couldn't see the show. Definitely give this place a try but if you like fun and lively, you have to sit outside, the inside (unfortunately) has the ambiance e of a funeral parlor. In fact, I recommend they play some flamenco or fandango softly in the background to give it more of a vibe. All in all though, I was very happy with my experience.