erika paredes
Google
I had an extremely disappointing and unacceptable experience at this establishment. The shift manager on duty—a woman who refused to provide her name—conducted herself in a rude and unprofessional manner, raising serious concerns about the business’s customer service standards.
After purchasing one drink, I returned to buy a second one, specifically requesting it with no ice. When I attempted to complete the purchase, I was questioned: “Where is the cup from your previous drink?” This raised immediate concerns regarding sanitation and proper food service protocol.
When the second drink was handed to me with no ice, the cup was barely filled. I asked for clarification, and instead of a helpful explanation, I was met with a defensive and dismissive attitude. The manager once again refused to give her name, and then escalated the situation by falsely accusing me and my friend of being drunk—an entirely unfounded and inappropriate statement. My friend had only ordered water, and no alcohol had been consumed by my friend.
Publicly accusing customers of intoxication without evidence is not only unprofessional—it may also be viewed as defamatory, as it involves making false and damaging statements about someone's character. This is especially serious when coming from a person in a position of authority, in front of others.
This kind of behavior is unacceptable, and I believe it reflects poorly on the management and oversight at this location