Taco Bell

Tacos anytime me free m Taco bell is the best. Munching or dinner does not matter, but grab some ne at a go, but you will love them. I Have them fresh as the taste differs if being cold. Staff at this place are very kind and supportive.

Delicious. Not the cheapest: there are a few other places nearby selling tacos/burritos that charge similar prices, you should try those too, might be a little better.

Food is absolute trash. They reuse oil and it makes the food smell incredibly rancid. Amateurs back in the kitchen. Franchise owner either tells them to reuse oil or the manager is lazy. WILL NEVER GO HERE AGAIN

an item from my order was omitted which I didn't realize until already home. I submitted feedback on the Taco Bell website and got a phone call from the manager the very next day, apologizing and inviting me back so they can make it right! It's great to see such good customer service - accidents do happen but what really matters if whether they make it right which they did above and beyond.

Probably the most competent Taco Bell in terms of the actual food quality; every item I have gotten here has been prepared perfectly. This location loses a star because it could use some work on dining area cleanliness. It wasn't nasty, but it did look like the dining area had not been cleaned since morning. Tables needed a wipe down, maybe a quick sweep too. I did notice they were actively cleaning the drink and condiment area while I was there, so that was nice! Behind the counter looked clean too, so I wasn't concerned about my food.

This is the slowest “fast” food ever. Very poor service. For for two black bean crunch supremes, it took over 40 minutes. Staff refused to answer how much time it would take for food to be out. Service is so slow, it would have been better to sit at a restaurant. This Taco Bell was not busy so there is no excuse for the wait. The food tastes average. Would not be returning to this location.

All I ordered was a Baja blast drink, and somehow that took 15 minutes to receive. Many orders that were ordered after mine came first, and I had to ask the employee about it for them to give it to me. Very disappointed in the service here, and the employees need to stay more on top of their job and know what they are doing. Employees also were not very polite when giving me the drink.

Great late night crew here. It's taco bell, so you should know what you're getting - but it's great that the staff nails my order despite being crazy busy.

This Taco Bell f*cking rules! The staff makes the order quickly, they don't mess it up, and there's clutch combo deals on the kiosk. Could use more seating. Table by the door is cold. No code bathroom Most importantly, the staff seems to be having a good time and they know how to make the items, no prob!

Super nice workers, food always comes out super fast for me. Very, very clean, even the bathrooms. Food is always tasty and I have nothing but love for this is taco bell

I know you get what you pay for. I know Taco Bell is nothing close to fine dining. It's comfort food, when you just want trash or you're overly emotional & want to eat the pain away. But this location is a mess. No matter what, your order is will be wrong. Someone on the inside thinks they're Diplo, likes to give you a remix of your order or straight up give you someone else's order. Everyday meal is dealer's choice. They've never got my order right, and like a dumbass, I go back thinking maybe this will be the day when my faith will be restored, and they prove me wrong. Not to mention, the meat is drier than the Sahara, and nothing sits right(but then again it's Taco Bell‍). I go there because it's close, not because the ambiance is stunning. But it is time to bid you adieu Taco Bell, au revoir!

Food was cold - requested substitutions( due to dietary restrictions : they refused to accommodate. / flat out refused Absolutely gross, never again Chalupa made with chicken- just because they felt like it West Roxbury location

I wish I could give a no star review. The service was absolutely horrible. We ordered and it took over an hour for the food to be ready. The overall ambiance of the restaurant was just rude workers who did not want to help customers that were looking to see if their names were called.

The food was good as always and this location is actually not too bad. They Just wouldn't make me a cheeseburger, no matter how much I tried.

Have to order with a kiosk. Asked for no lettuce on my tacos...."no compronde" Bad experience. Can't see myself returning for this type of experience

very nice workers, great quality of food. kept the store nice and clean. one of the best taco bell's i've been to

Service quality was absolutely abysmal from the moment I pulled up to the speaker; it was like stepping into a nightmare where every aspect of customer service had been completely disregarded. From the impatient tone of the employee taking my order to the interminable wait that followed, exacerbated by the evident disorganization behind the counter, it was abundantly clear that I was in for a frustrating experience and that i was an inconvenience to the workers. Also my order was wrong and food was cold.

Haven't really had a bad experience at this Taco Bell. They never really skimp on ingredients for me. Mobile order is pretty fast.

Food gave me stomach issues, service didn't car and I don't get my taco refunded. Baha Blast was good tho.

Listen, I'm not here to review the food or anything like that because, after all, it is Taco Bell. However, I had a really unpleasant and unnecessary experience here. After I finished eating, I went to use the restroom. I was in there for maybe 2 minutes doing my business. No one else was in the store, so it wasn't like there was a line waiting and trust me I didn't want to be in that bathroom any longer than I needed to be. While I was in there, someone knocked maybe 4 times within 2 minutes. I responded each time letting them know I was in the restroom, because apparently the red occupied sign was not clear enough. I could feel whoever this was rushing me so I hurried up and opened the door to leave. Right as I was doing so, a young woman (an employee!!) was knocking as I opened the door. Clearly she was the one harassing me when I was just trying to pee. She gave me the dirtiest look and pushed past me into the bathroom. I don't really get bothered by stuff like this, but honestly it was just so rude and unnecessary. This girl literally looked at me with the stinkiest stank eye I've ever seen. Anyways, I just feel uncomfortable now and maybe, Taco Bell, you shouldn't hire people who are gonna knock on an occupied bathroom door, ignore it when being responded to, and give people dirty looks. If you want to work somewhere where you can be rude to people and get away with it, try the DMV. A

Awful experience AWFUL the second I walk in I'm hit with a horrible disgusting smell so then when I go to order my food THE EMPLOYEES WERE SO RUDE my tacos were wet and it was so cold I don't recommend eating here awful food awful staff this restaurant is just awful

I don't typically eat at Taco Bell but I had a gift card and this was the most convenient location for me to go to, so here we are. I'll give them 1 star for the food, 1 star for getting my order right and 1 star for the crazy Spanish soap operas playing on the TV that entertained me despite the fact that I don't speak Spanish and had headphones on listening to something else anyway. Also, I left my cell phone in the men's bathroom and was able to come back and get it without any issues, which was a lucky break. I'll spread some positive vibes and give them a better rating than they tend to get here.

horrible okay?? totally horrible. food was cold gave me some disgusting so-called "cheese" on my nachos... its legit creamy water with some yellow food coloring!!!! everybody spoke spanish!! thank the heavens for my google translate!! but they still got my order wrong.. stank like the bathroom after taco-tuesday

Mobile Order Review! Don't do it! All the counter orders will push your order back to eternity. I wanted that free bean burrito from taco bell if you order from the mobile app since my tummy was rumbling. I set an order for a 6PM pickup. The app auto tells you that your order is ready at the set time even if it isn't. So the app and the store have no communication on that end. I got my order at 6:20 after I asked the pickup counter what the lodown was only to wait in line for the counter and find out my mobile order was continuously pushed back by the counter orders so they were never going to get to it. I saw the lady scroll through all her orders at the taco making counter, *click*, *click*, *click*, *click*, *click*, *click*, *click*, "Oh it's her mobile order, MOBILE ORDER". They quickly made it and shipped me off with my goodie in hand. Taco Bell makes a dope bean burrito to satiate the hunger but if you're ordering via mobile app you have to go to the counter anyways...

This Taco Bell opened just under a month ago and it would seem they're still in their growing pains phase. I've gone exactly once a week for three weeks and every time I went, there were problems. For starters, the design of the area for what goes where is just a disaster. Granted, they probably don't have a lot of room to work with, so I'm trying not to criticize this too much, but the prep area is enormous and is right smack dab in the middle of the "restaurant," which forces waiting customers to bottleneck themselves to the left if they're waiting in line. Not a huge deal, but they also put a self-serve screen kiosk in the middle of the action as well, so you have clusters of people waiting for their food, clusters of people waiting to use the self-service kiosk, and a jumbled line of people waiting in the main line to order... and we're ALL in each other's way. And because they're still a fairly new presence in this part of Boston, it's packed with customers. So, imagine how awesome it was this past Monday (October 7, 2019) when their A/C wasn't working, the place is packed (again) and their soda machine isn't working, leaving customers to get either a bottle of water, a Diet Pepsi, or a slushie. I went with the Diet Pepsi, which they gave to me in a can... and there was a small lump of frozen slush at the bottom of my can of Diet Pepsi, leaving ME to believe perhaps they accidentally re-routed all the cold from the A/C to whatever fridge is keeping these cans cold. Again, not a huge deal in and of itself, but when you consider the size of the cups they give you when you order a numbered value meal, one can of Diet Pepsi would fill about HALF of one of those cups, so when I went to get a second can later in my meal, the cashier charged me like $2.75 for it when she should have just given it to me free of charge. After all, it's not MY fault your soda machine broke down less than a month in... and when I got THAT can, about half of THAT was filled with frozen slush. That was my most recent visit. The visit before that, the self-serve kiosk was out of order and they were severely understaffed so they were getting slammed. The woman who I'm guessing was the manager was helping the other two folks get the food ready, but one of the customers in front of me started complaining about the wait. The manager wasn't rude to her, but it was pretty clear she just did NOT give a crap that they were crawling through food orders. Lastly, of the three times I've gone there, they've managed to screw up my order twice. The first time, they forgot the crunchy taco that accompanies the quesadilla meal and the second time, they put sour cream in my 5-layer beef burrito after I very politely and clearly asked the cashier to please omit the sour cream. They're very close to where I work so I won't give up on them yet, and I know they're all still very new, but good grief, they really gotta get their sh*t together. Maybe get a handful of stellar Taco Bell employees from other locations to temporarily commute to their 76 Summer Street location to get the newbs shaped up and flying right as a sort of hands-on training process?

I finally get to eat Taco Bell in Boston! This place is way better than that poser Qdoba. The prices aren't as cheap as I remember, but to be fair, last time I had Taco Bell was like 10 years ago back when you could order 10 tacos for 10 dollars. Technically, Burger King has a 10 dollar deal for 10 tacos, but their shells are weird and they don't have the signature sauce. I just wish BU had a Taco Bell. At least, now I can finally taste Baja Blast again and remember my days in California.

I want to start by saying that the staff is doing an amazing job given the circumstances they're working with. They were all friendly, polite, and helpful to the extent that they could be. Surprisingly not as bad as one would expect given that the atmosphere is one of slight chaos and clear signs of overwhelmed staff. My order was correct and I waited about 15 mins. I used the kiosk and did not stand in the order line. This being said, this location is not ready to deal with the volume of business being in downtown Crossing brings. They are still hiring and are clearly under staffed. The place is always packed which means a line out the door both times I have been. They have a kiosk were you can order, they should have 2, but 1 has been down practically since they opened. Today the soda machine was down, no ice, warm beverages and some beverages were just carbonated water not the soda indicated. A repairman standing on the counter, hovering over staff, food, and customers. I know the opening was pushed back, but seems like they should have pushed it back further. They are not ready. I honestly feel bad for the staff.

Will check back this location, I cant put my finger though on why the food turnaround times so high. The wait can be very long, upward to 30 minutes last time was there! I went there one more time thinking that there arent that many people...nope instead they said they couldnt take orders until in 20 minutes saying "computers are down". I just walked out.

This Taco Bell hits D I F F E R E N T. The service - fast af. At the end of the day - nothing slaps like a cheesy Gordita crunch and nacho fries. You gotta come get you one of these :p

Where do I begin with this location! Many a spirit have been lifted here with their perfect potatoes, seasoned beef and refreshing Baja blast. This downtown location is bostons best Taco Bell. They have nourished me many times and have yet to fail me. The staff is energetic and the atmosphere is simply divine. If you come on a Friday and dine in you will be able to enjoy Freeform's "family guy Friday" on the tv while you demolish the new volcano combo. Doesn't get much better than that does it?

Taco Bell!!! You cant put someone that does not speak English on the register! The guy in front of me spent 5 minutes trying to order a taco...and I asked for a steak burrito and got a steak dorito.... Sorry buy you need to do better, the world is about to open up and we are excited to order lunch out...

So I usually order from here and it's totally fine. I'm not expecting high class service or anything, it's Taco Bell, whatever. Anyhow I ordered online the other day for when they open at 7a. I came in a few minutes after they opened on my way to work and saw my order done behind the counter but nobody at register. Now I get that they just opened for the day and likely are getting everything ready and prepped. I've worked in customer service. What I don't get is I remained patient and said hello a few times pretty loudly and clearly to get someone's attention just so they could hand me my bag and drink and I didn't need to go behind the counter. Well guess what happened? Nobody showed up after five minutes so I -did- have to do just that. Poured my own freezy drink and everything. So odd. Cmon guys, unless your only opener had chronic diarrhea at that moment, this is pretty bad, and I never Karen down on folks.

I was walking through the town and decided why not get some good Taco Bell breakfast. I walk in and order and my order took 22 minutes. I went to get my bag and half of it wasn't even the right stuff so I took it back up and they called me "pinche Puto" and we're making fun of me in Spanish. I hope y'all like that fat turd I left in the toilet. Maybe next time don't make fun of someone for not being able to speak Spanish.

Terrible service!! No Mexican pizza. They have all of the ingredients. Never ever come back to this extremely bad place! Sucks!!!

I hadn't been to a Taco Bell since before the pandemic. But it is absolute trash now. Quality and quantity way down. Prices way up. Unbelievable. Crunchwrap had almost nothing in it (just a flimsy wrap basically with nothing inside)!!!! and it was $6 bucks. Nachos belle grande, $8 bucks, a pile of trash, chips with zero crunch, hardly any toppings. Absolute disgrace. I will never go to a Taco Bell again for the rest of my life.

I understand that in these times, things are difficult.However, placing a take out order, should NOT be one. Last night I placed an order via the mobile app, got message saying it was ready, got there, only to find that they hadn't even made it yet. So after waiting in line, I had to wait additional time for the food to be ready. Got home, only to find out the order was incorrect. I ordered the new Grilled Cheese Burrito, with no sour cream, however it clearly wasn't the new burrito, because it didn't have the melted cheese on the top, didn't have the red chips inside and it HAD sour cream! There has to be better follow through, when it comes to food orders at fast food places. What happened to "Quality Control" ? Managers, and Supervisors MUST do their jobs, Customer Satisfaction used to mean something.

High school meets fast food... The woman in charge (a woman with dyed red hair) was running around like a bad substitute teacher trying to control an unruly classroom. She was yelling across the restaurant and barking out orders. And then she gave up and started treating them all like friends. No wonder no one was respecting her. The staff were behaving like children. Especially the woman who was ringing us up (a taller thin woman). First she had a 15 minute conversation with a group of high school girls. Then after finally wrapping up her personal conversation, I kid you not... at two points during my attempt to order she left to check the front of the store to see if her friends were there. Also apparently a fight amongst workers broke out last week. DO NOT GO HERE IF YOU WANT FOOD WITHIN THE HOUR. Honestly just go to a real sit down restaurant. I hope they can turn their act around soon because as of right now this branch is going to fail.

I was excited about Taco Bell opening at this location. It is a welcome addition to food options. Sadly how it is run is very disappointing. In the location itself you will find slow service and rude service. If you try to order delivery, they do not have the correct open hours set on Grubhub, so it will always show as being closed even at 4pm during the week. When you try to call the store, the phone is always off the hook. The employees do not care about your business. I wonder if the owner cares themselves since this has been open for three months without improvement.

Updating review: Jumped to 5 stars. This location has some complete 180 from its opening two years ago. Quick service, generous portions, friendly staff.

Terrible management. I went for lunch yesterday. The lines were insane. The manager was on the register. There were 2 other women working. They were standing by the front door. One tried to jump on the second register and the manager sent her back to stand around. The need someone who has actually managed a fast food place before. I got my food after about 20 minutes. It was fine.

Taco Bell _________________________________ ___________________________________________________________ good

Pre covod review: I had the opposite experience of my friend Nancy H below -- I ordered on the mobile app (T Mobile Tuesdays gives you free burritos once a week) and it was ready right when I ordered. I did have to awkwardly 'excuse me' my way up to the front, but I was there at 1:03 and my burrito was sitting there for my 1:00 order.

I come to this location often and every time I do there's music blasting the place is a complete mess and the employees are all in the back of the house hanging out. I mean there's always something to do in a restaurant like clean ! They constantly gave me dirty looks as I sat down to eat. They obviously don't want to be here and quite frankly they shouldn't. My visit was at 11:30am on Sunday May 8th. Completely awful staff today. Please fix this.

gave me ding dong diarrhea!!! really Baja blasted the toilet!! better turnout than my ibs

Taco Tuesday fans beware...My co-worker ATTEMPTED to grab lunch there yesterday and the line was really long. You may want to wait a ferw weeks to get your Bell on!

I wish I could give 0 stars. This business is not run under professional standards. EVERY SINGLE TIME I've ordered from this specific tacobell they have found a way to screw up the entire order. This time we were missing 75% of our order. We had to order from another restaurant to actually have dinner. This was the last time I will ever order from here. Very disappointed.

I don't know how they are running this place, but the orders take FOREVER. This is NOT a fast food place; it is fast food quality food, but delivered at the pace of a sit down restaurant. I ate here months ago and thought I'd try again today. But at least the food was hot and tasted good. They didn't give enough guacamole and cheese dip (containers were only half-full). But seriously I have no idea why this place is so slow and make so many mistakes in orders.

A little sketchy in the wee hours of the night, and they are so skimpy on the number of hot sauce packets you can get, and for full disclosure I'm reviewing this TB in comparison to NYC TB which is such a disaster for a much higher price - but otherwise I had a solid Taco Bell experience here. The food was definitely above standard, but there was no line, and I went around 10:30 pm and didn't mobile order. Got the tostada (which had a high volume of toppings!), the Crunchwrap (which was made perfectly, the bean burrito (which was made perfectly fresco style with the right amount of sauce) and the nachos, which I have no complaints about. And their bathroom was clean. Would definitely come back!

Something is wrong in the makeup of this location. There is definitely a dire need for a fast food joint in this area, but if I roll up at 3:47pm on a Friday afternoon and am told it's going to be 30 minutes to get two tacos I can make in a minute and 20 seconds, this place needs a serious overhaul. In 40 years, I have never been to a Taco Bell where the wait time is that long. Create more workstations to meet the demand, hire more employees, or both, but do something to accommodate either your high demand or slow work output. Because again, this place is a necessity. Just get your sheet together.

This is probably the worst Taco Bell I have ever encountered. Each experience has been paired with an unnecessarily long wait, incorrect or misplaced orders as well as rude and unhelpful staff members. After waiting 45 minutes for one taco I was gifted a "free taco of your choice." A few weeks later I went in to redeem my coupon and was told I am unable to use it on anything but a hard taco. No where is that written on the coupon nor was the miscommunication properly taken care of. The cashier answered my inquiry with a "nice try" and an overall rude demeanor. Safe to say as much as I enjoy Taco Bell I will not be returning to this location but I hope the homeless person I gifted my free taco to enjoys it!

Taco Bell stole my money. I ordered online to pick up breakfast at 9:15am, 15 minutes after opening, and the door was locked. After 10 minutes someone finally came to the door and told me "we don't have any food" and "this place is a mess in here". I asked when I can get my food and she said "You can't. You should figure out how to get a refund" and then she closed the door in my face. About 40 minutes later I get a text that my food is ready so I went back down. The door was locked and they just shooed me away from the door without opening it. I don't know who the franchise owner is, but they are doing a terrible job. I emailed Taco Bell. I better get my money back.

Listen, disregard all of the jabronis commenting on this location. They just opened recently and they're doing a fine job. I had one of the best steak quesadillas I've ever had. Everyone else is petulant, ungrateful little children. As far as I'm concerned, there could be no Taco Bell downtown so think about that next time before you decide to complain. I love you Taco Bell thank you, keep up the great work and ignore these rich financial districts losers who apparently can't wait 30 mins for Taco Bell when their dumb asses decide to come DURING LUNCH HOUR expecting it to be easy. Good day.

This is the most unorganised Taco Bell I've ever been to. Every time I've gone I've waited over 30 minutes, two of which I've left without food after waiting almost an hour (even when there's only 4 other customers in the place). If you try to ask the workers where your order is they either give you attitude or ignore you all together. I've given this location multiple chances to make up for how awful their service was on my previous visit, and each time I've been let down.

Never, ever, ever again. What an absolute mess. After trying to place a large order at the kiosk they cut power to it right as I was paying. They told me the order "didn't go through". The manager wouldn't talk to me because they were busy. No one would help me and I left just thinking that was the last time I would step foot in there. The next thing I know, there is a charge for the entire order I didn't receive on my credit card. I went back there and again no one could help me and told me to contact my credit card company. I'm still waiting on the outcome from that.

yes im writing a review over a drink.... First of all the Breeze drink comes w/ the vanilla creamer i don't understand why people act as if making the right meal is going to end they're life.... second there is 3 people at the register who are just conversing one who doesnt even know how to work the register one makes my breeze without the right ingredient that i payed for, and they all look at me as if i have 10 heads or speaking gibberish then i proceed to ask the woman for the creamer and she looks at me as if im asking for too much and just squirts it in the top with no care in the world and still in confusion... please let these people know how to make things cause its bad enough they do this with tacos

Doesn't deserve even 1 star. Careless worker not 1 or 2 or 3 times. Always same attitude

All the employees were yelling and swearing at each other in anger while the women at the register was yelling at customers and swore at me when I responded to the wrong name called by accident. You guys might want to check in on this location because this place is off the rails. Won't be back here. Trust me.. It's a Taco Bell, there is no reason to try to act superior to customers when you are working the register.. so relax.