Taco Bell Defy

I wish there was more to this place. The promise was the taco bell of the future, but it was essentially like a taco bell bank drive through and the food and service were sub-par. If you're really desperate to get a burrito through a tube, have your local credit union zap one in the microwave for you. It's essentially the same thing. I'd recommend getting some test items or at least making sure the quality is up to par with other locations if you're going to make a deal out of a place like this.

It’s literally 50/50 with this location every time. Fancy Taco Bell but crappy food at least half the time we go. Like what is this? What a let down and a joke.

Given its location, you'd expect this place to be nice, but the reviews are accurate. I ordered food and they forgot some items, which is inexcusable considering they weren't busy, especially since I visited after 9pm. To make matters worse, my food had a big hole in it. They need to improve their service. I'll be avoiding this location and opting for authentic tacos from people who know what they're doing.

Every time we come to defy there’s always some wrong with the order. This time, we ordered the new nuggest(sacrilegious I know) and ordered a side of Diablo honey sauce. These were the baby nuggets and no sauce we got. Burnt and tiny and no sauce…I’m sad.

I was initially excited to visit this Taco Bell after seeing some news stories about it when it opened. I ordered my meal at the drive thru which included Nachos. When I received my order the chips had not been included in the bag. I looked at the cheese cup and it appeared to be only half full. I told them about the missing chips and the half full cup of cheese. They agreed to give me the chips that I ordered but declined to give me more cheese and made me purchase another cheese cup for 86 cents. When they finally gave me the chips there was only like 5 chips in the bag and the 86 cent cheese cup I purchased was also only half full. The manager girl calmy informed me that they only do 2 squirts of cheese per cup. After showing them the small amount of chips they gave me they begrudgingly gave me another bag of chips that was decently full. I told the manager how I was extremely dissatisfied with my visit and she gave me two coupons for free Tacos. I don't really want free Taco's I just want my cheese cup to be decently full and a fair amount of chips included in my bag. I love Taco Bell and have probably visited Taco Bell more than 150 times in my life. This was the only bad experience I have ever had at Taco Bell. I think this location is penny wise but pound foolish. They would rather screw a customer out of ten cents worth of cheese and chips and lose that customer for life than just give them what every other Taco Bell does. Decent service, Decent food at a decent price.

When this location first opened it was fantastic and it was the fastest place to go get food on my break. However the speed and quality have been going downhill for awhile now. On 5/16/25 I placed an order through the app and showed up 8 minutes later (scanned my QR code at 6:50pm). I sat in line for 17 minutes before I had my cold food. Cars were backed up as far as I could see...and oddly enough the people ordering in the drive thru lane were getting served no problem. I wouldn't waste my time with this location if you're considering going... It will be a LONG TIME before I give them another shot.

Ordered food. They gave me 3 regular soft tacos instead of supreme, I asked for 15 hot sauce with my order, they gave me 6, the Mexican pizzas were both barely finished, customer service was absolutely atrocious and rude. The quality was awful. I can’t believe I tried to give this place another shot. You’d think it’d be the best considering how much money they put into the architecture but nope.

EVERY single time i order from here. It takes an hour to get my food from the drive through. EVERY single time i NEVER get the fire sauce packets i ask for. WORST invention EVER. And they said its supposed to be faster and more convenienet. Or so they said when it opened... Workers CLEARLY DONT CARE. ORDERS ARE ALWAYS WRONG. This place needs to be shut down.