Taco Bell Defy

Every time I PAY for extras, I never get it. It’s like the workers here read extra as none or less, I swear. I wish I were exaggerating, but this happens every time.

This Taco Bell is absolutely terrible. One they don’t take orders very well. They’re very impatient and very rude at the drive-through. Also, the manager refused to serve me because somebody was screaming vulgarity at me behind me in the back of the Line 📓🍎✏️, so I said something back to them, and because I was the one who decided to say something back to the person screaming vulgarity at me, and I explained that to the manager. She’s still decided not to serve me, so I drove off, and when I drove off, she had a very rude Way of saying goodbye to me. The way that she said it made it seem like I was a terrible person. When in reality, the person screaming behind me, was a terrible person, and she made herself seem like a very terrible person for not hearing my side of the storyalso management, you need to find a better manager. Whoever that lady was yeah, I need to figure it out. This was at 8:15 pm on 12/5/2025. Because of that interaction. I will never be coming back to this Taco Bell and I will be letting everybody know about this situation and I will not let any business go to you anymore until I receive an apology from that manager. I hate to be a Karen. I never leave bad reviews, if anything, I Always, Only leave positive Reviews, but this situation infuriated me. I hope this never happens to anybody else due to somebody else’s ignorance. I got refuse service and this is terrible all because I defended myself. I have the right to do that as an American. Thank you.

It is usually great! But last night we ordered and the Employee on the drive thru was less than friendly. And after we received our order, we checked our back. Mind you it hasn't even been a minute and the girl is saying something to me while my window is closed. I open my window and she says there are other people in line. To which I say, it don't matter. We are checking our bag. She keep talking about I roll up my window. My wife thinks the bag is ok. I drive away and a couple blocks away she realizes that she didn't see the cinnabon delights in the bag. We go back and the girl is somewhat nice until we get to the window again. When we pull up she doesn't say a word and hands us our missing Cinnabon delights without saying a word. Then goes back leaning against the counter playing with her phone.

I have continually been disappointed by the terrible food quality at Taco Bell Defy in Brooklyn Park. Even with two prior experiences with the taco shells being completely cracked, my wife and I gave them another chance last weekend. Upon returning home just 5 minutes after picking up our dinner, we unwrapped the hard & soft shell tacos, revealing that they were all wet. This was likely from either sitting too long or too much moisture in whatever containers they use to store their shells. Regardless, as you can see in the photo I included in my review, the hard shell tacos were so moist, that the shells were completely broken across the bottom. There's no way to eat something like this cleanly, so I had to eat them like pizza. It was a total mess and very disappointing. Keep in mind, I'm a HUGE taco fan and will eat tacos from anywhere. Even mediocre tacos are fine by me, but this is just unacceptable. We normally pick up from the other Taco Bell in Brooklyn Park and have never had such consistent problems with their food quality as we've had with Taco Bell Defy. I've submitted feedback to Corporate but haven't received a response. Don't let the novelty of this new Taco Bell concept fool you... let my repeated experiences serve as a warning to find another location the next time you're craving tacos.

Took forever to get food in mobile pick up the tacos were so soggy half were broken they had no mild sauce most of them had no cheese taco bell has gotten so bad with quality most food just isn't edible anymore

The Taco Bell defy is a great idea, but executed terribly. Every time I come to this specific Taco Bell they always take over 20 minutes to make you your meals, they never answered the Help button, they’re always missing items and they never include your sauces. If I wanted to wait around for another 20 minutes to get fire sauce and mild sauce, I would but unfortunately, I do not feel like wasting any more of my time by coming to this specific Taco Bell

This Taco Bell is very hard to deal with. I never get the exact order that I place. They always charge you for everything but always leave at least one thing out. Unlike other restaurants it is very hard to fill out a satisfaction report online or call. I usually use the app, the order is usually taken down accurately what is very slow to be delivered to the portal and is always missing product. I also find it almost impossible to get sauce packets they never put them in the bag. I do not seem to have this problem with other Taco Bells. This location must be very profitable as they always shortchange you

Live 2 blocks away so i go here when in the mood. Its typical taco bell but slower than average. Skip the DEFY unless you want the novelty. Drive thru usually gets food much faster.

Essentially, a giant vending machine, like Carvana. No dining room. Just a small, sparse, barren kiosk with a person behind thick glass. I ordered at the kiosk but I imagine you can order at the glass. Your order is dropped in a puck-up window. No human interaction during my visit. I guess customer service truly is dead. I'm all for new ways of doing things and the place looks kind of cool at night from the outside but I don't think I can give a whole lot of stars for just that. The drive thru looks like some futuristic bank.

ordered strawberry dream and they gave me just a strawberry slush. when i went back in line and told them that they gave me the wrong drink. I said i wanted the strawberry dream he said "we don't do that here". So i ordered a baja blast. large as fuck. they charged me $4 for the smallest size i've ever seen. hate u taco bell. I was there at 12:45 on June 12 2025. The employees name was wakiyan.I spillled the strawberry slush on purpose. eat that taco bell..ding dong.

Always issues with this Taco Bell. I was thinking I'd give it another chance on my lunch hour. This particular place always gets my order wrong, even when I pay for upgrades or ask for things to be omitted, and they take so long that you'd think they'd have the right order. It stresses me out to get back to work and then when I sit down to eat I don't have what I paid for. There's a reason there's a low rating at this Taco Bell. Ugh. Just go to Chipotle across the street- at this point it's either going to be the same price or cheaper anyway.... Better wait time as well. Also weird how this Taco Bell has NO PLACES TO SIT. Dumb.

Must try location! They offer contactless drive thru pick up by ordering online/in the app, a normal drive thru, or in building pick up. For the contactless drive thru, all you do is scan your QR code at the kiosk. Then you can get your order by a food elevator! Very unique. The only issues I saw here is sometimes there is a longer wait, but mainly the reaching distance to grab items from the elevator. Make sure to pull your vehicle close enough to grab your items or you may have some difficulty retrieving your items. I've been through the contactless drive thru twice and both times my order was correct. One time was very quick and the other did take some time but was apparently due to low staffing. Classic taco bell food delivered by a food elevator? It's a must try at least once.

Do not even bother going to this "fancy" Taco Bell when they hire the worse people to work customer service as a fast food restaurant. The fancy upgrade to this Taco Bell to just have the employee or claimed to manager to say that my food item was already picked up when they clearly do not how a QR code works. QR code is generated so that other people cannot mix up my order or accidentally scan and take my order. But the employee proceeded to say "we have cameras" "I'm the manager and I've been here the whole time" that just means you don't know how to do your job or anything understand how technology works? And then blame the customer and say it's gone? Good thing I keep pressing to get my order because guess what? They got my order and did not say anything. Do not go here and make sure don't order here at all through mobile! Whoever was working needs to not work here if they want to treat customers this way.

I am SO honored to be the first to review Minnesota's brand new Taco Bell Defy location! This innovative new way to serve drive-through fast food is one of the many reasons I'm a TBell girl. Let's start with the highlights: - YES it's the only one in the world & first of its kind! - YES there are four lanes to make pickups easier! - YES your food comes down in a tube like at the bank! - YES it looks futuristic and cool! There's tons of parking here, so you can definitely order inside if you want. They've got a screen to order at and a team behind the glass working on orders, and a station for napkins and such but other than that, it's pretty simple inside! The main attraction here is the drive through. They separate in person orders and mobile orders which I LOVE because you know I'm using the app! 4 lanes means even on their second day open the wait was minimal. They had three team members out helping customers which was so helpful. At the first pillar for mobile orders, I scanned my QR code to confirm my order. Then, I pulled up to the next pillar to see the epic food tube! Wait for your food to come down on the tray and then glass screen goes down to open. And voila - grab your food and you're off! This is SO exciting to have in Minnesota - go check it out!

I'm enough of a dork that I'd been looking forward to this unique Taco Bell location ever since it was announced! I came on something like their fifth day of operation, so bear in mind that they are likely to work out some kinks. In case you hadn't heard, this is a new facility concept, first of its kind, which has no indoor seating but FOUR drive-thru lanes. One of those lanes is basically a normal drive-thru lane where you place your order at a menu board station & then they hand it to you through a pick-up window. But the other three lanes are only for picking up orders placed on their smartphone app. And there is no face-to-face interaction in those lanes. When you place an order for this location, you get a QR code in the app. When you arrive at the first station in your car, you scan that code. Then you pull forward to a second station where there is a neat tube that they use to lower your food from above! You can't see any of the kitchen area stuff; it's all raised above street level and concealed behind windowless walls. But they speak to you over an intercom, and the tubular dumbwaiter works just fine. I came at mid-afternoon on a Sunday (again, their FIRST Sunday), and there were lots of cars wrangling for a place in line. Having prepared my order on the app in advance, it was 20 minutes between when I took my spot at the back of the queue of cars for the "MOBILE PICKUP" lanes and when my food came down the chute. My expectations were that, if indeed they architected this concept with the main goal of getting people in and out very efficiently, that it would have handled this amount of traffic a bit better than that. But if this many cars had been at my crappy local TB in St Paul, I think the staff would have just locked the doors and hid until everyone went away. My order included Cheesy Fiesta Potatoes, but the parcel that descended so delicately from that mysterious floating kitchen-cave didn't include a fork. (Here I should note that I've HEARD there is a small lobby with a walk-up counter for a pedestrian takeout experience, and apparently I could have gone there to grab a fork.) Again, that seems like something where if you really want to be describing people's visit here in terms of seconds rather than minutes, you should make sure they have all their stuff. But let's see if they get better at that kind of thing. For now, if you want some Taco Bell and are in the area, the novelty might be enough for you to check it out!

So glad we were finally able to check this out. A really cool concept with three lanes, dedicated to app pickups and only one lane for the traditional takeout experience. Everything was super smooth and our food came out pretty hot so would definitely come again if I was craving Taco Bell

Randomly decided to come here one night while on our way home from a friend's place up in BP. The food was just normal Taco Bell quality but the experience was kind of cool in a weird utopian feeling way because the whole time you don't really see anyone or experience any human interaction. We ordered on the app and it was super easy to just pull right up, scan our order barcode, and just proceed to the area where we got our food through a giant shoot.

Hello! I am back with another review, and not just any other review. One for the new Defy for Taco Bell, something we've planned to visit since starting this trip. We are big Taco Bell heads and enjoy each and every meal we order. Now for this new building, I encourage you to ignore your navigation the moment you see Taco Bell in your window make sure to turn literally when you see the gas station with Starbucks. Reason being, you will probably have a safe entry into this Taco Bell, second you won't have to wait to u-turn and then wait longer because you went in the wrong way. Now if you do turn in the wrong way and Taco Bell is on your right now, that's fine go down to the second entrance, road and it'll take you right back to the road that'll direct you to the building and getting you in line. I also suggest ordering before arriving, but sometimes the pick up/order here line will move faster than you. A reminder if you are planning to bring pets, then definitely go through the line. If you use pickup/mobile, watch the cars in front of you and how they do things. Reason why? You will be familiar with what to do before getting to the app catcher. Of course for all you newbies there will be a worker to walk you through the process. Watching the thing drop our order was the highlight of tonight, and probably made us enjoy this place some more. We plan on coming back, especially since we saved the place in our favorites. I hope one day they'll bring this to our area, it would help so much with always waiting on orders. Thank you for creating this amazing place and thank you to all workers doing extra duty for us. Y'all are amazing! Logging off your favorite blogger, onto the next.

Super super friendly staff! Lagar helped us and she was so friendly!! We ordered our usual and the food was good, but it was ULTRA fast! I had wondered if they'd even made my crunch wrap without sour cream because it was that quick. But they sure did, our order was great! Definitely a fun experience. We went at around 6 on a Tuesday and if wasn't busy at all. I'd recommend ordering ahead on the app to get the most out of the defy experience.

As an avid Taco Bell goer, I was excited to visit this location! I went around 8 on a Monday evening and there was no line so can't speak to weekends or busier times but the service was great, staff were friendly and quick. And the food was top notch - no soggy potatoes in the cheesy fiestas, amply ingredients in tacos, and more! All I can ask for! Didn't get to use the cool drop down thing because we ordered there but will have to try it out next time. For sure something to check out!

I went to mainly see what the hype was about, and I guess overall experience. Taco Bell is very hit or miss on service and getting orders correct even when you use the app. I feel like the offerings are a bit limited location to location especially since the pandemic, so my expectations were not super high. With this being a new experience, there was a bit of traffic. They did have staff outside helping and trying to get the lines in order which was super helpful. I recommend you order via the app and skip the lines of ordering at the site. If you order via the app you get a qr code to scan when you get there and your order pops up to verify before you move to the pickup window. The bank like tubes the food comes down were cool and there is a service button for help or to call a staff member. So, here's why I rated them 3 stars, lol It's a small factor but an ongoing reason I don't really mess with Taco bell anymore. If I order 7 tacos, I ask for 5 hot sauces and 5 fire sauces, why do they only put 3 hot sauces in the bag? or sometimes no sauce at all. At least give us 1 sauce per taco.

the 3 different employees i spoke too all had attitudes, made us feel like we were the inconvenient ones when my order was wrong 3 different times. ended up just giving up and leaving with a messed up order. understand mistakes happen but learn customer service and lose the attitudes. sending multiple drinks down with no drink carrier is quite difficult when 99% of all vehicles have 2 cup holders. picture below is the dragonfruit freeze, as you can tell it's missing the actual dragon fruit syrup.

it should say 0 stars. i am so unbelievably disappointed in the service tonight. i ordered a strawberry dream and i received a strawberry freezie. when i went back into the drive through and told the man i got the wrong drink, his name was wakiyan. he told me they discontinued the drink, which i later googled and found out it was not discontinued. i am disappointed that i was lied to and charged twice for the wrong drink. i will not be spending my hard earned money here again.

Good food, never have the new sauces in stock.... That you specifically PAY for. Crazy how a huge company can't keep track of what restaurant gets what on their app. Im not petty about .20 cents but it happens every time and it's starting to add up. If you go here, good food! But they don't have the new sauce even though the menu says they do and they gladly expect your money for it.

Do not go to this Taco Bell at night. They will give you someone else's order. When you send the food back and press on the help button, they give you an attitude saying why you shaking the machine. I ordered 4 burritos and 2 tacos and they gave me 4 fires sauce packets. Horrible!

Didn't give me my food from a mobile order because I was late to pickup my food. They said I would need to reorder and pickup my food again and create a ticket with Taco Bell. I made the ticket and they never contacted me back but regardless I was so pissed that night they didn't give me my food I paid for I left without ordering. The manager also hopped on the mic and gave me attitude while I was asking to get my food. This taco bell location sucks and their portions are always small.

Service was bad. 3rd car in line and just 27 minutes before I had food. Don't recommend anyone go there

Always seem to be serving stale hard shells or hard chalupa bread. Also, they always seem to forget a taco.

Every time we come here our order is wrong. Ask for no tomatoes, everything has tomatoes. Ask for a taco? Get a burrito instead. Have tried using the app and waiting in line and the order is wrong every time. Other than that, it's good.

Shorted me a Crunchwrap, took forever to make it right, and then shorted me on ingredients. Otherwise the person working the window was very polite and apologetic. Never heard of a place that makes you prove that they shorted you, the nice worker did earn this place an extra star.

Sat in line for 30-45 minutes on a Wednesday night and not a single car ahead of us moved. I'm not sure if they were understaffed, or if people didn't understand that you had to have already ordered the food before getting to the mobile pickup line. I never ended up getting my food because I got so frustrated about not seeing any movement in the line I was in so I left. I have no idea how long it would have taken. Either way, I've been to Taco Bells before with long lines and still never waited more than 15-20 minutes. Seems like you are better off just going to a different location to avoid the long lines at this one.

If they don't fill your order correctly they are in no hurry whatsoever to fix their mistake. Just wanted what was missing in our bag and treated like I was an inconvenience.

Taco Bell is awesome, typically I'll hit Taco Bell before any of the the other fast food joints

The "so-called" new innovation in fast food doesn't matter if you don't have competent employees working. I don't know who hired this employee, but she clearly doesn't know how to take orders. When we said what we wanted she would say hold on, then she would put down the wrong food item over and over. She said hold on again and had to start over and once again couldn't get the order right. All the Taco Bells I've ever been to are busy at this time of night, but there is never anyone around so that should tell you Defy has employee problems.