Taco Bell Defy

Every time we come to defy there’s always some wrong with the order. This time, we ordered the new nuggest(sacrilegious I know) and ordered a side of Diablo honey sauce. These were the baby nuggets and no sauce we got. Burnt and tiny and no sauce…I’m sad.

I wish there was more to this place. The promise was the taco bell of the future, but it was essentially like a taco bell bank drive through and the food and service were sub-par. If you're really desperate to get a burrito through a tube, have your local credit union zap one in the microwave for you. It's essentially the same thing. I'd recommend getting some test items or at least making sure the quality is up to par with other locations if you're going to make a deal out of a place like this.

It’s literally 50/50 with this location every time. Fancy Taco Bell but crappy food at least half the time we go. Like what is this? What a let down and a joke.

Given its location, you'd expect this place to be nice, but the reviews are accurate. I ordered food and they forgot some items, which is inexcusable considering they weren't busy, especially since I visited after 9pm. To make matters worse, my food had a big hole in it. They need to improve their service. I'll be avoiding this location and opting for authentic tacos from people who know what they're doing.

Ordered food. They gave me 3 regular soft tacos instead of supreme, I asked for 15 hot sauce with my order, they gave me 6, the Mexican pizzas were both barely finished, customer service was absolutely atrocious and rude. The quality was awful. I can’t believe I tried to give this place another shot. You’d think it’d be the best considering how much money they put into the architecture but nope.

The worst wait time I experienced at a Taco Bell drive through. Ordered my food 30 mins before picking it up on the mobile app. Waited 20 mins at the drive through. Other cars here drove away without there order. I'm running almost late to work right now lol.

Pressed the help button three times in seven minutes and the service members couldn’t be bothered so I pulled up to the service menu to make them. -they gave us Baja Blast instead of Baja Zero -They put Tomatoes in my burrito when I asked for Potatoes -service person gave me lip Overall worst Tack Bell experience I’ve had so far

I was initially excited to visit this Taco Bell after seeing some news stories about it when it opened. I ordered my meal at the drive thru which included Nachos. When I received my order the chips had not been included in the bag. I looked at the cheese cup and it appeared to be only half full. I told them about the missing chips and the half full cup of cheese. They agreed to give me the chips that I ordered but declined to give me more cheese and made me purchase another cheese cup for 86 cents. When they finally gave me the chips there was only like 5 chips in the bag and the 86 cent cheese cup I purchased was also only half full. The manager girl calmy informed me that they only do 2 squirts of cheese per cup. After showing them the small amount of chips they gave me they begrudgingly gave me another bag of chips that was decently full. I told the manager how I was extremely dissatisfied with my visit and she gave me two coupons for free Tacos. I don't really want free Taco's I just want my cheese cup to be decently full and a fair amount of chips included in my bag. I love Taco Bell and have probably visited Taco Bell more than 150 times in my life. This was the only bad experience I have ever had at Taco Bell. I think this location is penny wise but pound foolish. They would rather screw a customer out of ten cents worth of cheese and chips and lose that customer for life than just give them what every other Taco Bell does. Decent service, Decent food at a decent price.

So glad we were finally able to check this out. A really cool concept with three lanes, dedicated to app pickups and only one lane for the traditional takeout experience. Everything was super smooth and our food came out pretty hot so would definitely come again if I was craving Taco Bell

ordered strawberry dream and they gave me just a strawberry slush. when i went back in line and told them that they gave me the wrong drink. I said i wanted the strawberry dream he said "we don't do that here". So i ordered a baja blast. large as fuck. they charged me $4 for the smallest size i've ever seen. hate u taco bell. I was there at 12:45 on June 12 2025. The employees name was wakiyan.I spillled the strawberry slush on purpose. eat that taco bell..ding dong.

Always issues with this Taco Bell. I was thinking I'd give it another chance on my lunch hour. This particular place always gets my order wrong, even when I pay for upgrades or ask for things to be omitted, and they take so long that you'd think they'd have the right order. It stresses me out to get back to work and then when I sit down to eat I don't have what I paid for. There's a reason there's a low rating at this Taco Bell. Ugh. Just go to Chipotle across the street- at this point it's either going to be the same price or cheaper anyway.... Better wait time as well. Also weird how this Taco Bell has NO PLACES TO SIT. Dumb.

Do not even bother going to this "fancy" Taco Bell when they hire the worse people to work customer service as a fast food restaurant. The fancy upgrade to this Taco Bell to just have the employee or claimed to manager to say that my food item was already picked up when they clearly do not how a QR code works. QR code is generated so that other people cannot mix up my order or accidentally scan and take my order. But the employee proceeded to say "we have cameras" "I'm the manager and I've been here the whole time" that just means you don't know how to do your job or anything understand how technology works? And then blame the customer and say it's gone? Good thing I keep pressing to get my order because guess what? They got my order and did not say anything. Do not go here and make sure don't order here at all through mobile! Whoever was working needs to not work here if they want to treat customers this way.

Must try location! They offer contactless drive thru pick up by ordering online/in the app, a normal drive thru, or in building pick up. For the contactless drive thru, all you do is scan your QR code at the kiosk. Then you can get your order by a food elevator! Very unique. The only issues I saw here is sometimes there is a longer wait, but mainly the reaching distance to grab items from the elevator. Make sure to pull your vehicle close enough to grab your items or you may have some difficulty retrieving your items. I've been through the contactless drive thru twice and both times my order was correct. One time was very quick and the other did take some time but was apparently due to low staffing. Classic taco bell food delivered by a food elevator? It's a must try at least once.

it should say 0 stars. i am so unbelievably disappointed in the service tonight. i ordered a strawberry dream and i received a strawberry freezie. when i went back into the drive through and told the man i got the wrong drink, his name was wakiyan. he told me they discontinued the drink, which i later googled and found out it was not discontinued. i am disappointed that i was lied to and charged twice for the wrong drink. i will not be spending my hard earned money here again.

I am SO honored to be the first to review Minnesota's brand new Taco Bell Defy location! This innovative new way to serve drive-through fast food is one of the many reasons I'm a TBell girl. Let's start with the highlights: - YES it's the only one in the world & first of its kind! - YES there are four lanes to make pickups easier! - YES your food comes down in a tube like at the bank! - YES it looks futuristic and cool! There's tons of parking here, so you can definitely order inside if you want. They've got a screen to order at and a team behind the glass working on orders, and a station for napkins and such but other than that, it's pretty simple inside! The main attraction here is the drive through. They separate in person orders and mobile orders which I LOVE because you know I'm using the app! 4 lanes means even on their second day open the wait was minimal. They had three team members out helping customers which was so helpful. At the first pillar for mobile orders, I scanned my QR code to confirm my order. Then, I pulled up to the next pillar to see the epic food tube! Wait for your food to come down on the tray and then glass screen goes down to open. And voila - grab your food and you're off! This is SO exciting to have in Minnesota - go check it out!

I'm enough of a dork that I'd been looking forward to this unique Taco Bell location ever since it was announced! I came on something like their fifth day of operation, so bear in mind that they are likely to work out some kinks. In case you hadn't heard, this is a new facility concept, first of its kind, which has no indoor seating but FOUR drive-thru lanes. One of those lanes is basically a normal drive-thru lane where you place your order at a menu board station & then they hand it to you through a pick-up window. But the other three lanes are only for picking up orders placed on their smartphone app. And there is no face-to-face interaction in those lanes. When you place an order for this location, you get a QR code in the app. When you arrive at the first station in your car, you scan that code. Then you pull forward to a second station where there is a neat tube that they use to lower your food from above! You can't see any of the kitchen area stuff; it's all raised above street level and concealed behind windowless walls. But they speak to you over an intercom, and the tubular dumbwaiter works just fine. I came at mid-afternoon on a Sunday (again, their FIRST Sunday), and there were lots of cars wrangling for a place in line. Having prepared my order on the app in advance, it was 20 minutes between when I took my spot at the back of the queue of cars for the "MOBILE PICKUP" lanes and when my food came down the chute. My expectations were that, if indeed they architected this concept with the main goal of getting people in and out very efficiently, that it would have handled this amount of traffic a bit better than that. But if this many cars had been at my crappy local TB in St Paul, I think the staff would have just locked the doors and hid until everyone went away. My order included Cheesy Fiesta Potatoes, but the parcel that descended so delicately from that mysterious floating kitchen-cave didn't include a fork. (Here I should note that I've HEARD there is a small lobby with a walk-up counter for a pedestrian takeout experience, and apparently I could have gone there to grab a fork.) Again, that seems like something where if you really want to be describing people's visit here in terms of seconds rather than minutes, you should make sure they have all their stuff. But let's see if they get better at that kind of thing. For now, if you want some Taco Bell and are in the area, the novelty might be enough for you to check it out!

the 3 different employees i spoke too all had attitudes, made us feel like we were the inconvenient ones when my order was wrong 3 different times. ended up just giving up and leaving with a messed up order. understand mistakes happen but learn customer service and lose the attitudes. sending multiple drinks down with no drink carrier is quite difficult when 99% of all vehicles have 2 cup holders. picture below is the dragonfruit freeze, as you can tell it's missing the actual dragon fruit syrup.

Randomly decided to come here one night while on our way home from a friend's place up in BP. The food was just normal Taco Bell quality but the experience was kind of cool in a weird utopian feeling way because the whole time you don't really see anyone or experience any human interaction. We ordered on the app and it was super easy to just pull right up, scan our order barcode, and just proceed to the area where we got our food through a giant shoot.

Hello! I am back with another review, and not just any other review. One for the new Defy for Taco Bell, something we've planned to visit since starting this trip. We are big Taco Bell heads and enjoy each and every meal we order. Now for this new building, I encourage you to ignore your navigation the moment you see Taco Bell in your window make sure to turn literally when you see the gas station with Starbucks. Reason being, you will probably have a safe entry into this Taco Bell, second you won't have to wait to u-turn and then wait longer because you went in the wrong way. Now if you do turn in the wrong way and Taco Bell is on your right now, that's fine go down to the second entrance, road and it'll take you right back to the road that'll direct you to the building and getting you in line. I also suggest ordering before arriving, but sometimes the pick up/order here line will move faster than you. A reminder if you are planning to bring pets, then definitely go through the line. If you use pickup/mobile, watch the cars in front of you and how they do things. Reason why? You will be familiar with what to do before getting to the app catcher. Of course for all you newbies there will be a worker to walk you through the process. Watching the thing drop our order was the highlight of tonight, and probably made us enjoy this place some more. We plan on coming back, especially since we saved the place in our favorites. I hope one day they'll bring this to our area, it would help so much with always waiting on orders. Thank you for creating this amazing place and thank you to all workers doing extra duty for us. Y'all are amazing! Logging off your favorite blogger, onto the next.

Super super friendly staff! Lagar helped us and she was so friendly!! We ordered our usual and the food was good, but it was ULTRA fast! I had wondered if they'd even made my crunch wrap without sour cream because it was that quick. But they sure did, our order was great! Definitely a fun experience. We went at around 6 on a Tuesday and if wasn't busy at all. I'd recommend ordering ahead on the app to get the most out of the defy experience.

As an avid Taco Bell goer, I was excited to visit this location! I went around 8 on a Monday evening and there was no line so can't speak to weekends or busier times but the service was great, staff were friendly and quick. And the food was top notch - no soggy potatoes in the cheesy fiestas, amply ingredients in tacos, and more! All I can ask for! Didn't get to use the cool drop down thing because we ordered there but will have to try it out next time. For sure something to check out!

I went to mainly see what the hype was about, and I guess overall experience. Taco Bell is very hit or miss on service and getting orders correct even when you use the app. I feel like the offerings are a bit limited location to location especially since the pandemic, so my expectations were not super high. With this being a new experience, there was a bit of traffic. They did have staff outside helping and trying to get the lines in order which was super helpful. I recommend you order via the app and skip the lines of ordering at the site. If you order via the app you get a qr code to scan when you get there and your order pops up to verify before you move to the pickup window. The bank like tubes the food comes down were cool and there is a service button for help or to call a staff member. So, here's why I rated them 3 stars, lol It's a small factor but an ongoing reason I don't really mess with Taco bell anymore. If I order 7 tacos, I ask for 5 hot sauces and 5 fire sauces, why do they only put 3 hot sauces in the bag? or sometimes no sauce at all. At least give us 1 sauce per taco.

Good food, never have the new sauces in stock.... That you specifically PAY for. Crazy how a huge company can't keep track of what restaurant gets what on their app. Im not petty about .20 cents but it happens every time and it's starting to add up. If you go here, good food! But they don't have the new sauce even though the menu says they do and they gladly expect your money for it.

Do not go to this Taco Bell at night. They will give you someone else's order. When you send the food back and press on the help button, they give you an attitude saying why you shaking the machine. I ordered 4 burritos and 2 tacos and they gave me 4 fires sauce packets. Horrible!

Didn't give me my food from a mobile order because I was late to pickup my food. They said I would need to reorder and pickup my food again and create a ticket with Taco Bell. I made the ticket and they never contacted me back but regardless I was so pissed that night they didn't give me my food I paid for I left without ordering. The manager also hopped on the mic and gave me attitude while I was asking to get my food. This taco bell location sucks and their portions are always small.

Service was bad. 3rd car in line and just 27 minutes before I had food. Don't recommend anyone go there

Always seem to be serving stale hard shells or hard chalupa bread. Also, they always seem to forget a taco.

Shorted me a Crunchwrap, took forever to make it right, and then shorted me on ingredients. Otherwise the person working the window was very polite and apologetic. Never heard of a place that makes you prove that they shorted you, the nice worker did earn this place an extra star.

Every time we come here our order is wrong. Ask for no tomatoes, everything has tomatoes. Ask for a taco? Get a burrito instead. Have tried using the app and waiting in line and the order is wrong every time. Other than that, it's good.

Sat in line for 30-45 minutes on a Wednesday night and not a single car ahead of us moved. I'm not sure if they were understaffed, or if people didn't understand that you had to have already ordered the food before getting to the mobile pickup line. I never ended up getting my food because I got so frustrated about not seeing any movement in the line I was in so I left. I have no idea how long it would have taken. Either way, I've been to Taco Bells before with long lines and still never waited more than 15-20 minutes. Seems like you are better off just going to a different location to avoid the long lines at this one.

If they don't fill your order correctly they are in no hurry whatsoever to fix their mistake. Just wanted what was missing in our bag and treated like I was an inconvenience.

Taco Bell is awesome, typically I'll hit Taco Bell before any of the the other fast food joints

The "so-called" new innovation in fast food doesn't matter if you don't have competent employees working. I don't know who hired this employee, but she clearly doesn't know how to take orders. When we said what we wanted she would say hold on, then she would put down the wrong food item over and over. She said hold on again and had to start over and once again couldn't get the order right. All the Taco Bells I've ever been to are busy at this time of night, but there is never anyone around so that should tell you Defy has employee problems.