Lucas A.
Yelp
I don't review a lot of "fast food" spots, because you kinda get what you expect when you're only shelling out $2-3 for a complete meal. I understanding getting mad over service when you just dropped $50 on your meal, but you really get what you pay for sometimes.
That said, I do like to commend fast food employees and fast food businesses that ago above and beyond the "you get what you pay for" level of service that should be expected. I ordered a beefy fritos burrito and happy hour soda for a quick and cheap bite after work, and the guy behind the counter was friendly, personable, and was excited to recommend me getting my burrito grilled. "Why the hell not?" I thought. When in Rome. Or in this case, the Taco Bell down the street.
I wasn't expecting a lot, but the burrito came out before I was done filling my soda AND was grilled. They're quick. The grilling added a little extra crunch and kept the burrito from reopening (less messy this way), which were all positives. The important part, though, was that the worker recommended it, was excited to do so, and followed up to see what I thought.
I think it's hard to stay positive and upbeat in most service industry positions. I imagine it's exponentially worse in fast food, when combined with the low pay, stigma, and customers that treat you like utter garbage. This dude was cool, though, and I'll come back to this one more, because it's better service than I expected, and likely better than many customers would deserve.