Grace G.
Yelp
What an absolutely horrible experience from start to finish. When my husband and I entered the restaurant, there were four orders ahead of us. Everyone got their food except one black man. He said he had been waiting 20 minutes and asked the staff for an update with no response. As he grew impatient, he asked for a refund. They grabbed a paper bag that had been sitting near them for who knows how long and pushed it towards him. He pushed it back and asked for a refund. The female cashier and two of the female food preps laughed loudly and spoke in Spanish with no apology. He was upset, and rightfully so. That behavior is extremely unprofessional. I ordered three items, two of which included pulled beef. When I came to the car to eat, I realized I had received ground beef instead. My husband said he could go back while I eat my other item. When he told the cashier, she said they substituted it because they don't have pulled beef. Why wasn't that mentioned when placing the order? He asked for the money back for those two items, and Estrella, the manager, came over to do the return. Afterward, he asked for a copy of the return receipt. When he came back to the car, he realized the cashier gave him someone else's return receipt. By this time, I was done eating, so I went back with him to get the right one. The cashier and manager said they couldn't provide his return receipt, but he could take a picture of their copy. I'm not sure if this is legit or legal. When he asked why the cashier gave him a return receipt for someone else, then she started mumbling and had no answer. When he asked for the manager's name, the cashier said she had forgotten until she realized the manager's name was logged into the register. The cashier's name is Sandra. I only know this because another employee called her by that name while we were waiting there. Otherwise, I am sure Sandra would have forgotten her own name as well. On top of all this, the beans in the one item I did consume tasted funky. A staff overhaul is needed at this location. I won't be coming back here again. It's pretty bad.