Ashley Jefferson
Google
Extremely Disappointed with Service and Management
Our group of 22 people visited this restaurant for lunch after attending a nearby event. While we understood that a large party might be a challenge, the level of service we received was unacceptable from start to finish.
Upon arrival, we were met with an unwelcoming attitude from our server. One guest politely asked for Sweet’N Low for their unsweet tea, and the server dismissively said, “It’s on the table.” After checking the caddy and realizing there were none, we tried to show him, but instead of offering to bring some, he simply walked away. Another member of our group ended up getting packets from a different table.
From that point forward, things only got worse. The server seemed completely overwhelmed, and it quickly became clear he was unprepared to handle a group of our size. When asked about splitting checks before taking out orders, he seemed confused and chose to take orders down the line which resulted in long delays, misplaced orders, and general chaos. Many people didn’t get their food until nearly the end of the meal, and some plates were delivered to the wrong people. We even received food meant for a different table.
The disorganization continued with drink orders, drinks were mixed up, not refilled, or forgotten altogether. The staff began loudly calling out food orders to the table, creating more confusion, especially with children present.
At the end of the meal, the server struggled to accurately split the checks, apparently due to poor note taking and lack of preparation. Guests had to approach the counter and manually explain their orders so tickets could be corrected.
The most disappointing part was the response from management. A manager came over and told the group that “next time” we should know they don’t usually split large checks, a comment that felt condescending and unprofessional, especially considering we had no warning ahead of time. Instead of taking accountability for the lack of staff training and preparedness, the blame was subtly shifted onto the customers.
This was not a case of an understaffed busy day the restaurant was not even at full capacity when we arrived. There was one young, visibly inexperienced server attempting to handle the entire group, and it was clear he was overwhelmed from the start.
Unfortunately, the food was average at best, and the service was frustrating, slow, and unorganized. We do not plan to return, and based on this experience, I would not recommend this restaurant to others, especially not for group dining. Customer service and proper staffing should be a priority, not an afterthought.
If I could rate 0 star I would.