Shani S.
Yelp
I will NEVER go here again.
I have been back several times to try other menu items, which were nothing more than mediocre at best most of the time.
However, last night I went in with a friend to get some food, as I had a serious craving for picadillo nachos.
We head in, grab a seat and order drinks. Our drinks come, and I aks the waitress (since it wasn't on te menu) if they have picadillo nachos. She replied that they did and that it came with guacamole and sour cream on it as well. I told her that was what I wanted. My friend ordered pork tacos and off she went.
We talked and talked and ate our way through two bowls of salsa and two baskets of mostly tasteless, stale chips before my friend's tacos arrived... with my nachos nowhere in sight.
My friend eats their tacos... we talk more... we go through another glass of water.... finally, a plate of mush arrives at the table...
This plate, that was supposed to be picadillo nachos was nothing more than a few scattered chips with canned beans slopped on top, meath thrown here and there, lettuce, then slathered in (GROSS!!!!) queso. Now, if I wanted gringo crap "Mexican" food, I'd go to Chuys or something like that...
I looked at the waitress and said, "This is not what I ordered. I don't want this."
She just frowned at me me and said "What?! What do you mean?!"
I told her I Had asked for simply meat nachos, not bean and meat... still a clueless gaze...
"Just pack it to go, please."
We then wait another 10 minutes to even get our "togo" box, then finally walk up to the counter to just get it ourselves.
The woman at the register then tells me "Sorry about your order"
At this point, I think tha tthis woman is right, and I shouldn't pay for this at all.
I say to her that I didn't like it and it wasn't what I ordered, hoping that she'll do the right thing and take it off the ticket... *wrong.
She just shrugged.
Awesome.
Yeah, for mediocre food, stale chips and super crappy customer service... I'll drive on over to Los Altos and get REAL, YUMMY Mexican food.
We'll never go back.