Liza B.
Google
The food was solid and thoughtfully prepared — on food alone, this could have been a three-star review.
However, front-of-house execution significantly undermined the visit. Counter service was confusing: pricing and menu explanations were inconsistent, guidance shifted between what to follow and what to ignore, and the interaction felt rushed and at times dismissive when I asked normal clarifying questions. I didn’t have a clear sense of what was included or what the total would be until checkout, which resulted in sticker shock.
I nearly walked down the street to Juan’s — the service there may be a bit over the top and the décor kitschy — but as someone born in the Bay and raised in Berkeley, that kind of familiar nostalgia can actually feel grounding when another space feels opaque.
The restaurant speaks eloquently online about hospitality, value, community, and “European-style dining,” but first-time guests are not well oriented. Pricing, menu structure, and service expectations felt insider-coded, leading to confusion and discomfort at the register — particularly around tipping, with owners working the counter and no clear signage or explanation of whether gratuity is expected or included.
True European-style service, in my experience, prioritizes calm clarity: questions are welcomed, pricing is transparent, and guests are never made to feel rushed or out of place. That contrast stood out here.
I ultimately landed at two over all stars because while the food was good, front-of-house fundamentals matter. Any chef with experience in a Michelin-level French kitchen knows how critical FOH is to the overall experience. As a recovering bartender/server who delivered five-star service for years — and as someone who genuinely loves design and hospitality — this felt like a missed opportunity.
If there had been a check instead of a rushed counter transaction, I would have happily added a tip “do better next time”.
I’d consider returning for the food, but only if pricing transparency, ordering flow, explicit tip policy, and warmer counter service are addressed.