RudyRay
Google
I gave this establishment one more chance and did something. I very rarely do Because of my disabilities and also being without a vehicle right now. I ordered delivery. My last delivery was very mediocre at best. Last time. It arrived cold, the man said he left 20 minutes before I got it. I lived less than 5 minutes from the restaurant today. I ordered Fried Rice combo, beef and chicken with extra extra. Soy sauce. They were happy to take the order. They were even happier to charge me $19, and said it'd be here in 45 minutes. I didn't mind that it got here almost an hour later, but when I opened the bag after the man just simply handed me the bag and walked away. Of course, he had his hand out for the tip, which I tipped him sufficiently 25% when I opened. The bag I tried to ask him where the soy sauce was, but he'd already got in his car and drove away like he didn't even hear me. I called the restaurant I asked them to Repeat my order which they did.And it clearly stated extra extra soy sauce.The man told me that he'd have the driver drop it off on its next delivery 45 minutes later. I called him, he knew who I was. But he simply told me that the driver minds, you a delivery driver tells the guy running the restaurant he's too busy to bring back. What they forgot and charge me for then. He tells me to have a nice evening. I said, excuse me, but I paid you for this. You said you were gonna bring it, and now you're telling me that your driver tells you the guy running a restaurant that he's too busy to deliver what? You all forgot and his exact words to me were It's just soy sauce, sir. Eat your food and enjoy it. And have a nice night, I ask him to come. And pick up the order and refunding my my money on my card. He tells me that he's not authorized to do that. And I would have to call back another day to talk to the manager or the owner knowing very well that he's going to use the excuse later that I kept the food after I asked him to come. And pick it back up now. I'm disabled and without a vehicle right now. So I can't return the food and he refuses to pick it up. So I guess I'm going to lose over $22 for a meal that only. Cost $13.99 there.