Nneka A.
Yelp
I had high expectations of this place because of its location, I thought that customer service would be paid attention to because we are no longer catering to just ourselves as Nigerians, but I was wrong.
Customer service will always and should always be one of the most important pillars to a business and unfortunately that is not the case here. I'm only giving two stars because the food itself is not so bad, (def could be better) but customer service brings down the restaurant.
I entered, waited a few mins for someone to sit me or at least show me where to sit.
After that the waiter never came back or didn't even bother to bring water, I waited about 15 mins.
3 of the waitresses took their turn at staring me down, without offering service, I waived and one finally decided to come.
I explained to her that it's not nice for waiters to pretend to fight over who they serve, but because I'm Nigerian I'm used to this type of service. Another 15 mins passes before my order is finally taken.
I ordered grilled fish, decent, the spices and the hot sauce were okay...plantains were not many but whatever.
My water never got refilled, meanwhile the banter and the chit chatting amongst employees by the register really did a number on my nerves. I ordered something else, the goat meat pepper soup.
The goat meat pepper soup was watered down, no actual flavors in the meat...perhaps they were not at boiling point together, but I ended up adding some salt and pepper to make it a bit tastier, kinda wished I could have gone back to the kitchen to show them how it's done, but whatever.
My finished fish stayed as long as my second meal, the waitress never came back to pick up the finished plates.
I endured it, it's a pity that we are still making the same mistakes over and over again with Nigerian restaurants.
Train your staff, get a customer service consultant if you don't know how to set yourself apart. This place has become just another Nigerian restaurant with a nice concept but no customer service. Next time I'll take my hard earned money where I can be better appreciated.
The sad thing is that I have had the same experiences at Cafe Abuja, you would think that having a more central location will prompt you to treat clientele differently, but same old habits here too. Very disappointing.