Sunni Med
Google
About a month ago my husband and I were visiting Newport, Rhode Island for a weekend getaway from Connecticut, and for our first dinner in RI, we decided to go with a familiar and comforting choice—Tavern in the Square. We’ve been to the Connecticut location and always loved the food, so we were excited to try the East Greenwich spot.
To start, we ordered the guacamole and chips—delicious as always. For dinner, my husband went with the steak tips, and I ordered my favorite: the Bayou Chicken Pasta. I had requested no bacon in my dish due to religious dietary restrictions, and our server (whose name I didn’t catch, but he had dark curly hair and was incredibly kind and professional) made sure to note it.
While waiting for our food, I admired how many appetizing dishes were coming out of the kitchen—everything looked great! Our server checked on us a few times, and during the meal, the manager, Kayla, stopped by to introduce herself. She was warm, attentive, and clearly keeping a close eye on the dining room to ensure everything was running smoothly.
Unfortunately, when my dish arrived, I noticed it had bacon in it. I immediately stopped eating. We let our server know, and he was very apologetic, explaining that it must’ve been a kitchen mistake. He offered to have the dish remade, but by then, I had lost my appetite. Kayla came over shortly after to apologize personally and offered both a new entrée and a dessert, which I politely declined since I was already full. I appreciated their efforts to make things right.
The restaurant took my dish off the bill, which was generous and appreciated. But what really stood out was Kayla returning one last time before we left—with a $25 gift card as a sincere apology. That gesture meant a lot. It showed they genuinely cared about the guest experience and wanted to go above and beyond.
This Tavern in the Square location is clean, welcoming, and staffed with genuinely wonderful people. While mistakes happen, it’s how a team handles those moments that sets them apart—and this team did just that.
To the owner: Kayla and our server deserve recognition (and honestly, a raise!). You should be proud to have such dedicated and customer-focused staff. We’ve been to many restaurants, but this visit is one we’ll remember for all the right reasons.