Gloria
Google
Words can’t explain how disappointed I am in this establishment.
My family and I come here often: whenever we don’t want to venture out into the city, after shopping in Manhasset, or if we need somewhere more quiet to host groups of friends. The food isn’t spectacular (it has a few highlights like the squid ink linguine though some dishes like the porterhouse needs work). But it still has a decent ambiance to bring guests to, especially when you’re tired of T-bar and the other options nearby.
We came here on Mother’s Day weekend (May 10th) for dinner straight from home and left our car in valet. Usually we self-park when possible but it was too packed to do so. We left late at night after dinner going straight home, and the next day (Sunday) we saw that the back right wheel of our car was scratched by something green. I immediately called T-bar that night and they told me to call the valet service, who very unprofessionally blew up at me on the phone.
Naturally, the valet service then informed me a week later that no one knows anything and hasn’t provided me any details of where our Porsche was parked or camera coverage. I literally have a time stamped snap of me unloading presents from the car right before we left for dinner that shows the vehicle was unscratched, and yet NO one has taken any responsibility or has had the decency to follow up.
We immediately went back to talk to the manager who assured us he’d speak with the owner and give us a resolution. But it has now passed FATHERS DAY and all that has happened is them passing the ball to each other and telling us there’ll be an update next week. There’s still been no resolution OVER A MONTH — absolutely zero regard for their customers that come here regularly.
They've completely failed to take responsibility when something went wrong under their watch. Until this is properly resolved, we won't be returning, and I'd strongly advise others to avoid or risk having your own vehicle damaged with no accountability.