Helen C.
Yelp
I'd been to Teddy's a few times during my many trips to BB. The food isn't great; it's just whatever, but usually the lines aren't crazy like at Grizzly and they allow dogs & we had our pup in tow.
I had a horrible experience here over Labor Day weekend. I put my name on their list for patio seating at 10 a.m. for me, son, husband and pup. I was told the wait would be 20, 30 tops. There were maybe 2-3 groups with pups ahead of me so I figured it wouldn't be too bad of a wait.
20 minutes passed - nothing.
30 minutes passed - nothing.
40 minutes passed - at least 4-5 groups of people with dogs have been seated. I figured, hey, some folks probably put their names on the list and then decided to walk around so I continue to wait.
50 minutes passed - I asked if there was an ETA, was told "uhhh, yeah, soon"
1 hour passed - told "you're next"
1 hour 15 minutes - the host seats someone else with a dog. Hello?
So I asked the host, I think you said I was next? His response was something along the lines of "Huh? Ohhhh. Yeah ...." Is that supposed to be helpful? So we ask what happened, and the host with the list tells us he accidentally scratched my name out when he overzealously scratched out other names off the list. So basically my name had been skipped multiple times over - they couldn't even tell me how many times I'd been skipped. They were on a completely different page of names when they tried to find my name.
You'd **think** there would be a forthcoming "we're sorry about that, let us make it right" type thing. NOPE. The host - who, by the way, was clearly stoned out of his mind (which hey, no problem with that but do your effing simple job) literally laughed and continued with this, "yeahhh I don't know what happened, man."
Then the manager or whatever tells us "mistakes happen." The end. No apology, no offer to comp us for anything for the inconvenience of waiting over an hour. Instead, we get this nonsensical comment that they couldn't change things around for just one person when they have a ton of other customers. What? We weren't even asking for some exception.
The kicker - no apology, no sense of "oops, we effed up" - no, instead when we said this was not ok they responded in this snarky tone saying, "well, if you don't want to eat here you don't have to." At that point, my husband gets justifiably pissed at the incompetence and rudeness. So he says, whatever b****. Which, that's not OK but at the same time, the staff's conduct was not acceptable. But then the manager or whatever comes chasing him outside and loudly screams, "YOU'RE THE BITCH! DON'T EVER COME BACK HERE - YOU BETTER NOT LET ME SEE YOUR FACE AROUND HERE ASSHOLE!" And this person turns to another staffer and says "don't let him come back. EVER!"
Seriously? You're in effing customer service. I've been treated better at 5-star fancy ass restaurants in Paris where you might expect attitude. I've never been so ill treated at any establishment, let alone a place that serves mediocre food to what is effectively a hostage audience of out-of-towners limited to the few places that serve breakfast here. Hard pass!